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Bocker Auto Group

(733 reviews)
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Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (815) 239-5025 (815) 239-5025
Used (815) 239-6012 (815) 239-6012
Service (815) 656-4132 (815) 656-4132

Reviews

(733 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bocker Auto Group from DealerRater.

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Satisfied with the services provided.

Satisfied with the services provided. Timely and efficient. Didn’t felt I needed the offer for $59 windshield wipers, though.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We're glad to hear you were satisfied with the timely and efficient services at Bocker Chevrolet GMC. We appreciate your input regarding the windshield wiper offer and will take that into consideration. If you have any further questions or need assistance, feel free to reach out to us. We look forward to seeing you again. Sincerely, The Bocker Chevrolet GMC Team

Bocker Auto Group is top notch for making customers feel

Bocker Auto Group is top notch for making customers feel valued and cared for in any experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We at Bocker Chevrolet GMC are thrilled to hear that you felt valued and cared for during your experience with us. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Sincerely, The Bocker Chevrolet GMC Team

Would have given a 5-star review, except I wish a little

Would have given a 5-star review, except I wish a little more ‘drain-time’ was allowed. Dark streaks on the dipstick indicate to me a little more of the old oil remained in the pan. I realize most customers are in a hurry to get in and out, but I feel an oil change is not a good time to hurry. Also, would like to see foreign matter around the oil filler hole cleaned away BEFORE removing the filler plug. Otherwise the service was GREAT!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We appreciate your insights about the oil change process and understand the importance of ensuring everything is done thoroughly. We strive for excellent service at Bocker Chevrolet GMC, and your comments will help us improve our processes. If you have any more suggestions or concerns, please feel free to reach out to us. We look forward to serving you again! Sincerely, The Bocker Chevrolet GMC Team

Great experience.

Great experience. I pulled up and had immediate service. I will be back when service is needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with immediate service at Bocker Chevrolet GMC. We look forward to serving you again when you need us. Your satisfaction is our priority! Sincerely, The Bocker Chevrolet GMC Team

They will do more than any other dealer to find the

They will do more than any other dealer to find the automobile that you are looking for!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with us at Bocker Chevrolet GMC. We're dedicated to helping our customers find the perfect vehicle, and it's great to know we were able to assist you. We appreciate your support and look forward to seeing you again soon! Sincerely, The Bocker Chevrolet GMC Team

April was very informative and completed all tasks in

April was very informative and completed all tasks in the requested time! She is a superstar!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We are thrilled to hear that April provided you with great service and completed all tasks in a timely manner. She truly is a superstar! We appreciate your feedback and look forward to welcoming you back to Bocker Chevrolet GMC in the future! Sincerely, The Bocker Chevrolet GMC Team

Austin was great!

Austin was great! Couldn’t have asked for better. Thank you, Gary for picking up our trade-in special touches like that mean a lot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Anita! We appreciate your feedback about Austin and the special touches we add to our service at Bocker Chevrolet GMC. We're glad you had a great experience with your trade-in. We look forward to seeing you again soon. Sincerely, The Bocker Chevrolet GMC Team

Work was done enough timely fashion I appreciate it very

Work was done enough timely fashion I appreciate it very much. It was under warranty, thankfully!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We're glad to hear that the work was done in a timely manner and that it was covered under warranty. We appreciate your trust in Bocker Chevrolet GMC and look forward to assisting you again. Sincerely, The Bocker Chevrolet GMC Team

Bocker took time to listen to my issue, research it and

Bocker took time to listen to my issue, research it and get it fixed in a timely manner!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We appreciate that you took the time to share your experience with Bocker Chevrolet GMC. It’s great to hear that we were able to listen to your issue and resolve it promptly. We look forward to assisting you again in the future. Sincerely, The Bocker Chevrolet GMC Team

Set up an appointment with Brad to replace some belts on

Set up an appointment with Brad to replace some belts on engine, he gave me a quote and was pleasantly surprised at the amount. Set up a time, and things went smoothly with out any issues at all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're glad to hear that you had a smooth experience with Brad at Bocker Chevrolet GMC for your engine belt replacement. It’s great to know you found our quote favorable. We look forward to seeing you again for your next service! Sincerely, The Bocker Chevrolet GMC Team