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Bocker Auto Group

(670 reviews)
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Sales hours:
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Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (815) 239-5025 (815) 239-5025
Used (815) 239-6012 (815) 239-6012
Service (815) 656-4132 (815) 656-4132

Reviews

(670 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bocker Auto Group from DealerRater.

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I would send anyone I know to purchase a car there. They are

Very good customer service. I would recommend them to anyone I know. The nicest staff I have encountered. They took their time to explain anything I needed to know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Love Bocker Auto Group!!

Just bought my second new Chevy Equinox from Bocker Auto Group. This dealership is first class in sales, service, and customer service. Brandon Busker is the best car salesman I have ever had the pleasure of doing business with in my life. You will feel right at home here. Love Bocker Auto Group!! ????

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great friendly

Bocker is a great dealership. They actually listened to me and my needs. They were very help in finding the perfect vehicle for me. Austin Bowser was a wonderful salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Painless

My experience was painless everyone was professional I highly recommend come on down see what I went through you enjoy it it was quick but not rushed come see what I'm talking about

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Couldn't Pass It Up

I came to the dealership with a friend who was looking to buy a new. After 2 days, he's still looking & I have a new car. The salesman was easy to talk to & not pushy at all. Overall one of the best experiences I've had buying a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent Sales

Typically buying a vehicle is stressful, not when you come to Bocker!! The level of customer service that is provided is the absolute best I have ever experienced in my life. Start to finish, everything was handled professionally and correctly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great dealership!

Always a great experience! A wonderful facility with all you need for your car care and maintenance. Your staff is so friendly and have a wealth of knowledge on all aspects of car functions. Gary, Brandon, and Joe you are the best, answering our many questions with patience and understanding. Look forward to buying another new car soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great people

Bocker Chevrolet makes the car buying experience enjoyable and they are very thorough going over all the features of the new vehicle. They do not rush you through the process which helps in making an informed decision on your purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2007 Ford Expedition

I took the first test drive of my truck within days of Bocker's acquisition of it. Needless to say, the detail shop had not had a chance to do anything with it, so it was dirty inside and out. After several days and having a credit application in for the vehicle, I decided for sure that I wanted it and took it for a second drive. The only thing that had been done to the truck since the first drive was the exterior was washed. Within an hour after the second drive, all of the legalities were complete to make the truck mine and I have to wait a week and a half for the detail that should have been completed when I submitted my credit application so it would be clean and completely ready to go in the event that it was sold (this would have been done even if I didn't buy it). This is my only negative issue on this experience with Bocker. The sales personnel that worked with me and the business manager all were excellent. This is my second purchase from this dealer and will probably return when it is time to trade my van.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We would like to thank you for your recommendations and for this review. Our team of professionals is dedicated to providing you and everyone else who visits Bocker Auto Group with only the best there is to offer. It’s so nice to hear that Austin, Danny and Chuck helped to make your experience such a positive one. Enjoy your new vehicle and we look forward to earning your business in the future. Respectfully, Heather Lampros Internet Director

Recall and Problem with door lock

Recall was done and door lock fixed on drivers side, service department was great and having a van taking me home and bringing me back to the dealership is wonderful Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.