Bocker Auto Group

I just purchased a 2011 Danali from Gary Shorter. We were very pleased with his great service, and knowledge of this vehicle. His service was above and beyond anything I could have expected. He is very friendly an knew the answers to all the questions I asked. We would most definitely do business with him again. Thanks so much. Bette and Bob Pedersen

My 1997 Chevrolet Cavalier was last serviced on 06/16/14. At that time I discussed with Brad Leverton and Robert Robb regarding the repair to my exhaust system that was installed in January of 2012. I was advised that Bocker would look at my failing and rusting 2 year old exhaust system and warranty out the parts that were in disrepair. I felt that was unacceptable that my whole exhaust system was already needing replacement after only two years. I was originally quoted with a repair price for the labor totaling somewhere around $150.00. I felt that I should not have to pay for any of the labor or the parts as the exhaust system fail prematurely. Service manager Robert Robb went on a long, elaborate story about how my driving habits caused it to rust out, basically refusing to just accept the fact that the parts put on were sub-par. It was then agreed upon by myself and Robert Robb that Bocker would pay for half of the labor for the repair. My total for that service bill was $64.61. Fast forward to 07/21/14 and I found a rattling in my exhaust system. I was advised by a reputable mechanic at Auto Repair Specialists that my exhaust heat shield/cover was loose. I proceeded to take the vehicle back to Bocker. Wayne McCarthy was my service adviser at this time. I was called back on 07/22/14 and advised that the heat shield was rusted through and that it was removed to get rid of the rattling. Here is where more problems start. I was previously advised that all exhaust parts in disrepair would be replaced on 06/16/14. This obviously was not done. Wayne advised that the catalytic converter would need to be replaced. How is this possible? The exhaust system is just over two years old. What brand/type of sub par parts were originally put on this car in January of 2012? Why was the catalytic converter skipped over on 06/16/14 service? Why is Bocker refusing to own up that they tried to just get by with replacing the muffler only on 06/16/14? Wayne advised that the converter would be replaced free of charge, but that I was responsible for the labor totaling somewhere around $100.00. This does not line up with what was agreed upon by Robert Robb on 06/16/14. This part did not all of a sudden fail in a month. The catalytic converter obviously needed replacement on 06/16/14, but that was not done. This is completely unacceptable service and as a customer I deserve better. Wayne McCarthy wanted to completely disassociate himself with the situation and provided little to no help. All the while, providing rude and unkind answers and service. It is time that this specific associate is worked with to improve his demeanor towards customers, moved to a different department, or fired. The only way I will be satisfied with this repair is if the catalytic converter is replaced free of charge and that Bocker pays for all or half of the labor as promised by Robert Robb on 06/16/14.

Jim was very friendly and personable. He helped me find the vehicled I was looking for within my price range. He was very willing to help be get the best deal for my money. I will surely do business with him in the future.

Nice to work with and was vary helpful over the phone and in person in the purchase of our new truck they did all the leg work to close the deal. What a great dealership to go to. Will be back next year to buy a van for the wife.

I was very pleased with the repair process. Although it took longer than planned, the auto collision department kept me informed of where they were throughout the process. They also took care of the additional insurance contacts & payments so it was all taken care of by the time my car was finished.

We have purchased 4 vehicles from Bocker?s and have received nothing but courteous, friendly service from everyone associated with this dealership. Salesmen Dean Obert, John Wollney, and Chuck Hayes have always gone ?above and beyond? when it comes to working out the best deal possible. And these gentlemen keep in touch with you every step of the way. If you can?t find what you?re looking for elsewhere, come to Bocker?s. Believe me, if they don?t have it in stock, they?ll do whatever it takes to find it for you! Kudos to all at Bocker?s!

Spectacular service from the staff. Salesman Brandon is the best! He not only helped us find the best first car for our daughter, but makes the process go very smooth. Brandon set up the surprise for our daughter by putting a big bow on the car. If you want a new car or even a used car, you should go to Bocker Auto Group! Great variety of automobiles, awesome staff that make you feel as family. We love the car we bought our daughter and would go back again!

Dealing with Brandon was just a pleasure, he was very knowledgable and the paperwork was explained with great detail! I would definitely recommend Bocker to a friend and I'll be back when I'm looking for another vehicle.

Our salesman (Brandon) was friendly and courteous. The I-pad to entertain our grandson while we took care of paperwork was a nice touch. He could always get a job as a babysitter if this sales thing doesn't work out. The car was clean and well represented. All in all a very painless experience.

I have always purchased my cars from another local dealer, Brandon Busker convinced me come in to look at a car and I am glad I did. Not only did they have exactly what I wanted, the entire staff was friendly and welcoming. Mike Haffele made the paperwork effortless and that's usually my least favorite part. overall a very professional and pleasant car buying experience. Brandon went above and beyond to provide the best possible service, I would refer anyone looking for a car to Bocker. I love my new car!