Reviews
Best Sales Rep experience Ever!
Our salesman Brian Tesch far exceeded our expectations, even after the purchase of our truck. After a minor complication with the vehicle, he went above and beyond our expectations, for a sales rep, to ensure we had the vehicle back within a timely manner. Jim is a Ford Man Forever!
- Customer service 4.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Customer
My experience with the service department was absolutely horrible. Work scheduled was not performed and after the 3rd appointment it was done very wrong
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Wonderful service.
Great service. Very kind and helpful, I was treated respectfully and the car was serviced well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wausau Chevrolet
Everyone was very polite, honest, and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Warranty service
Had warranty service done ..service manager always letting you know what was happenong to the truck on what they were doin to solve the issue.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Best service experience in a bad situation
We experienced trouble on the road and Kocourek was the closest dealership. Within a half hour we were on the road with a 2018 rental and they would service the car that day! Service completed same day and service from staff could not have been better. Highly recommed Kocourek!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The Best service we have ever had!
We experienced a sudden malfunction on the road, Kocourek was the closest delaership. What a terrific find! Bob Petts and company were amazing in delivering profesional and efficient help. Your people are a real class act! We shouldnt be suprised by great customer service, but this day and age it is refreshing! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Worst Service Dept - Poor Service
The service personnel were extremely rude and made me go out in the cold (-35 degrees) to retrieve my own vehicle. I pulled up to the door and had to wait for them to move the cars so I could finally pull my vehicle inside. After getting checked in for my oil change, I sat in the waiting room for over 2 hours before asking the service lady for a status update. She told me she doesn't know and that I was not her customer and she walked away from me. I asked Bob, who apparently was my Service guy, and he told me he couldn't find me (even though I was in the waiting room the whole time) and watched 2 other people that arrived after me for the same service be checked out before me. I received no compensation for this poor service and will not be returning or referring anyone! They also tried to sell me a bunch of crap for my car with only 25k miles on it. I've never had to do a brake cleaning service or fuel treatment on any other vehicle and have never heard of such a thing for over $350!! Seems like a scam to me! No management to resolve any issues either!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Unexpected new car purchase
Due to the high cost of repairs required on my vehicle, I ended up deciding to buy a new one. Everyone there was super helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience!
Mike, Tom, and Brain were very helpful. They made my truck buying experience enjoyable! The service department does quality work and is professional. My last truck I also bought here and had great service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase