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Kocourek Chevrolet

(279 reviews)
Visit Kocourek Chevrolet
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (715) 203-4092 (715) 203-4092
Used (877) 817-5025 (877) 817-5025
Service (877) 819-6798 (877) 819-6798

Reviews

(279 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kocourek Chevrolet from DealerRater.

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Best Sales Rep experience Ever!

Our salesman Brian Tesch far exceeded our expectations, even after the purchase of our truck. After a minor complication with the vehicle, he went above and beyond our expectations, for a sales rep, to ensure we had the vehicle back within a timely manner. Jim is a Ford Man Forever!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Customer

My experience with the service department was absolutely horrible. Work scheduled was not performed and after the 3rd appointment it was done very wrong

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Wonderful service.

Great service. Very kind and helpful, I was treated respectfully and the car was serviced well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Wausau Chevrolet

Everyone was very polite, honest, and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Warranty service

Had warranty service done ..service manager always letting you know what was happenong to the truck on what they were doin to solve the issue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best service experience in a bad situation

We experienced trouble on the road and Kocourek was the closest dealership. Within a half hour we were on the road with a 2018 rental and they would service the car that day! Service completed same day and service from staff could not have been better. Highly recommed Kocourek!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The Best service we have ever had!

We experienced a sudden malfunction on the road, Kocourek was the closest delaership. What a terrific find! Bob Petts and company were amazing in delivering profesional and efficient help. Your people are a real class act! We shouldnt be suprised by great customer service, but this day and age it is refreshing! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Worst Service Dept - Poor Service

The service personnel were extremely rude and made me go out in the cold (-35 degrees) to retrieve my own vehicle. I pulled up to the door and had to wait for them to move the cars so I could finally pull my vehicle inside. After getting checked in for my oil change, I sat in the waiting room for over 2 hours before asking the service lady for a status update. She told me she doesn't know and that I was not her customer and she walked away from me. I asked Bob, who apparently was my Service guy, and he told me he couldn't find me (even though I was in the waiting room the whole time) and watched 2 other people that arrived after me for the same service be checked out before me. I received no compensation for this poor service and will not be returning or referring anyone! They also tried to sell me a bunch of crap for my car with only 25k miles on it. I've never had to do a brake cleaning service or fuel treatment on any other vehicle and have never heard of such a thing for over $350!! Seems like a scam to me! No management to resolve any issues either!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Unexpected new car purchase

Due to the high cost of repairs required on my vehicle, I ended up deciding to buy a new one. Everyone there was super helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience!

Mike, Tom, and Brain were very helpful. They made my truck buying experience enjoyable! The service department does quality work and is professional. My last truck I also bought here and had great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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