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Steve Schmitt of Litchfield

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (288 reviews)
Visit Steve Schmitt of Litchfield
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–6:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
New (217) 250-2212 (217) 250-2212
Used (866) 560-9666 (866) 560-9666
Service (217) 807-4143 (217) 807-4143

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (288 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Steve Schmitt of Litchfield from DealerRater.

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Great experience

Great team to deal with very professional and accommodating. We are very happy with our purchase and will return in the future! Thanks so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! Thank you again for choosing Steve Schmitt-Brubaker Inc and we hope to see you again.

Hard working dealership

Our sales man Corey is friendly and easy to work with. Corey really did make the car buying experience enjoyable with no pressure to buy and let us test drive any vehicular we wanted without being annoyed or pressuring us. Corey also took time after the purchase to make sure we understood all the bells and whistles our certified pre owned has as well as set up our onstar account. The finance manager Evan worked really hard to get us in the vehicle we wanted with the payment we wanted to stay in, even with our bad credit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Car Maintenance

They got the car in at the appointment time and kept me updated during the entire time the car was in the shop, they completed the task in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

We got a great deal on a new Cadillac.

The sales rep looked for just the right car for us and a found it at another dealer. They got the car to us in just a few days and it was exactly what we wanted. With all the rebates and offers and a great trade in we were able to agree on the price with no games.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Steve Schmitt-Brubaker Inc and we hope to see you again soon!

Dealing with Steve-Schmitt -Brubaker was a pleasure.

Our Sales rep was very helpful as we were trying to make a decision on which truck we wanted to purchase. He pointed out the advantages of each one and also maybe what may not suit us. It was a totally calming and friendly business dealing with no pressure --no real hard sell. We appreciate that. He also showed much patience in explaining the financing to us as I (Don) was confused on the numbers. We believe we got a good deal and all the perks that we were entitled to. We are very pleased with our truck .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Steve Schmitt-Brubaker Inc! Thank you again for choosing Steve Schmitt-Brubaker Inc and we hope to see you again.

Great service!

Brubakers have always been our favorite place to buy a car at and have it serviced at. They try their best to please their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Steve Schmitt-Brubaker Inc as your first choice for all your automotive needs! Thank you again for choosing Steve Schmitt-Brubaker Inc and we hope to see you again.

Easy and efficient

Kelly Ondrey made the process of buying this car a learning experience for me. The experience helped me understand the ins and outs of purchasing a car in a simple way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Steve Schmitt-Brubaker Inc and we hope to see you again.

Fantastic Service

I took my car in for an oil change and tire rotation. I was greeted by the service manager and then he walked me to the waiting area and showed me where the coffee was located. Everyone at the dealership is super friendly and will go the extra mile to make you happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and sharing your short story of your visit. We appreciate your business and look forward to your next visit.

2018 Chevy Silverado 2500HD Diesel

Mike & and the staff definitely met my expectations! I traded for an extremely nice new Chevy and they went the extra mile to make it happen and within my budget. I hope to find more vehicles there in the future. Also - I traveled 75 miles to their dealership and wasn't disappointed! Thanks To Steve as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Steve Schmitt-Brubaker Inc and we hope to see you again soon!

Shuttle oil change appt.

There was a bit of lack of communication. But, as soon as they were aware of issue they went above & beyond fixing it! Very pleased with customer service! Kelly Ondrey is on top of it! VERY pleased!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1 person out of 1 found this review helpful.
Dealer response

I apologize about the mix up and thank you for your patience. The dealership, as well as my own objective is to get every customer taken care of in a timely fashion while offering exceptional service. We have the bar set high and from time to time we stumble, but our commitment to be the best never changes and that's what are working towards. Thank you again for your support.