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Steve Schmitt of Litchfield

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (288 reviews)
Visit Steve Schmitt of Litchfield
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–6:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
New (217) 250-2212 (217) 250-2212
Used (866) 560-9666 (866) 560-9666
Service (217) 807-4143 (217) 807-4143

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (288 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Steve Schmitt of Litchfield from DealerRater.

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Momma's Happy, so Everyone is happy!!

What a wonderful purchase experience. From my first contact via chat to the signing of paperwork everyone was friendly, considerate, and just plain ole nice! Please give Corey a try when you are looking for yur next vehicle and tell hom Kenny sent you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello and thank you for leaving such a positive review about your visit. We appreciate your support and look forward to your next visit. Corey does a great job with customers and we are happy to hear that he helped make you happy.

Good experience

Everyone was friendly and easy to work with. We have always dealt with Kelly and will continue to do so. Looking forward to working with everyone there again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words and your business. You guys are very much appreciated at our dealership and we look forward to your next visit.

Over and above

The service department was very competent. Bob could not find the problem but he kept using all resources given to him...finally found it. Manufacturing error (?).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!

Good price. Good service

I have always been well treated by sales and service departments, this is the 5th or 6th vehicle I have purchased at Brubaker since 1971

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Steve Schmitt-Brubaker Inc and we hope to see you again.

Customer orientated dealership

The purchase of new truck was a pleasant experience, very fair trade allowance unlike some dealerships down the road . Clyde is a good representive of General Motors and a fair honorable dealer. Will send my friends to this dealership .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Steve Schmitt-Brubaker Inc and we hope to see you again.

Great

Had a wonderful experience. Would recommend this dealership to everyone. Friendly and knowledgeable staff. Kelley Ondrey is the best manager/salesman in the car business

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and kind words. I appreciate your friendship and support. I'm always happy to assist my friends and customers and I look forward to seeing you guys again.

Mike was very nice and I liked how they handled my needs.

My experience buying a vehicle was very good. My salesman seemed to care what my needs were to trade my vehicle and they made it happen for me. I felt very comfortable and they made my experience enjoyable. I would recommend them to all my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

EXCELLENT CUSTOMER SERVICE

Being in retail I know what excellent customer service is. And they were it!! We felt like family the whole time we were there. The only down side we had was the car we wanted was at another location. But they were amazing enough to go down and get it for us. 100% satisfied!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Steve Schmitt-Brubaker Inc and we hope to see you again soon!

They took good care of us.

The remodeling dealership is bad to find anything there. They always help us when have car problem. We bought 2 vehicles there. Close GM dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello Gene, thank you for your business. We know the remodel has made things a little challenging. Every day is getting closer to completion and it's going to be wonderful. If I or any staff member can do anything to assist you please let us know. Kelly Ondrey

Great Service

I really appreciate Steve Schmitt picking my vehicle up for service at 8:30 a.m. and leaving a courtesy vehicle and returning my vehicle as promised by 4. This is a great service provided by the dealership providing no inconveniency for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Steve Schmitt-Brubaker Inc and we hope to see you again soon!