Reviews
Write a reviewGreat service.
Great service. Just very costly. ????????????????????????requiring a 50 plus character review is a little extreme as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!
My experience with Steve Schmidt Chevrolet was very
My experience with Steve Schmidt Chevrolet was very good. All the people were friendly and helpful. Jaylynn Taylor went out of her way to answer questions and show me how things worked. I would recommend folks to do business with this dealership. I am very pleased with the car I purchased.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!
Arranged a test drive.
Arranged a test drive. Travelled nearly an hour to get there and they told me the vehicle was not there, even though I had Calle to confirm two hours previously! Not even an apology. Awful sales people. Would never recommend them.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Steve Schmitt of Litchfield INC. (217) 324-3932
My wife car is running in top shape and the experience
My wife car is running in top shape and the experience was excellent. I will definitely refer more customers!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Owner
Outstanding very knowledgeable. Always polite and respectful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Poor customer service and vehicle repairs
Had a car there for over 2 weeks for brakes rotors and front calipers. After paying almost $1500 in May I was just quoted that same problem from a different shop a few months down the road. Stock rotors and calipers still on the car…imagine that, so 1500$ for just brake pads. Mechanics seem friendly and nice but the service manager “Bob” was not much help when I brought up the issue. I will most definitely be taking my care elsewhere for service from now on and I recommend everyone else to do the same!
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, as the General Manager of the dealership I would like to learn more about this. Is it possible to have you call me? My name is Kelly Ondrey and the dealership number is 217-324-3932. I would appreciate an opportunity to discuss this with you so we can try to figure out where the confusion is coming from. All customer business is important to us and we certainly want to know when things are as the customer thought they should be, so, we appreciate the feedback and look forward to hearing from you soon. Thank you.
Blazer joy
Great team! Gave me a great price for my trade in and a great price for the Blazer I purchased. They worked with my schedule and got everything done in a timely manner. I will be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello and thank yo for the awesome review! We appreciate your business and you taking the time to tell the story on how we did. Thanks again!
Outstanding service
Sales people were great didn't feel pressured at all Mike Zippay was the salesperson did a great job explaining the truck. And also Kelly Ondrey the GM was great and very informative also I would highly recommend this dealership to everyone looking for a GM vehicle.Great service great people.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent experience
I have always been weary of car dealerships. I always had it in my mind they just wanted to make a sale however at Steve Smith Brubaker dealership they totally change my mind and confidence. I told them I needed to stay within a certain budget and payment for my comfort zone. They worked and re-worked my payments until they got it where I needed ito feel comfortable. I was treated so well and respectful that they have restored my faith in car salesmanship. I walked away proud and with a good sense I would be treated good in the future with service and issues . They fixed a minor issue at their expense and fill the fuel tank. I just received an email from Mike who is the salesman asking about my experience and offering any help with my purchase. I would highly recommend them to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very happy with the personnel I worked with.
Very helpful from the days before my purchase worked well with me on my needs to include the finalization of my trade in. They were great.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again for your business and taking time to submit a review. We appreciate your business and hope to see you again for any of your automotive needs.