Reviews
Write a reviewSpeedy service
Pete was able to negotiate a Lower price for the service I needed. Also they were able to get me into the service area promptly
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gregory! Thank you so much for the positive review and glad to see Pete was able to assist in any way possible. We take pride in exceptional customer service and glad you received such!
Review Title
Experience and professionalism of : Mark Williams, Pete del Sol, the technicians. At least the required " 10 more words " - I am a long time customer!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rodney! Thank you so much for your loyalty as well as your kind words! Much appreciated and we will be sure to share with the service team!
Great
Fast and friendly Thanks for helping me out and explaining my expense in the repair Love dealing with you and you're just around the cornor from my home
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Norma! Thank you so much for your kind words as they are much appreciated. We thank you for your loyalty and look forward to working with you again!
Great customer service
Peter DelSol took care of me very well again. Mark Williams did a great thing by locating a part for my XT5 to get me on the road the same day, without having to have me come back if they had to order the part. Great customer service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mark! Thank you so much for taking the time to leave us a review. Glad to see Mark and Pete were able to make the process effortless and provide exceptional customer service as we pride ourselves on such.
Repair Cadillac SRX shifter mechanism
I called for an appointment in the morning, and a time slot was available that same day. The service people understood the car's problem as I described, and had the replacement repair part in stock. So the warranty repair was performed while I waited, and the car was cleaned as well. The waiting room in comfortable. The service department called me four days later to follow up that the repair was effective.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Henry! Thank you so much for taking time to leave us a 5-star review and glad to see we were able to assist in getting everything fixed in a timely manner. We thank you for your business and look forward to working with you again!
review
Had oil change and cabin filter change as appointment. Was suggested that the Serpentine belt be replaced and did that also
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your 5-star review, Tracey! Your kind words are much appreciated.
Buying and service
Salesperson was professional and answered my questions...manager felt the need to play games with me...thought he had the only Cadillac dealership on earth
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi William. Thank you for taking the time to leave a review. We value and appreciate all customer feedback.
doesn't get any better than sunset cadillac
all the staff are very professional and super friendly they went out of their way to accommodate my needs a special thanks to chris lentus sunset is fortunate to have him as a employee
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Diana! Thank you so much for taking the time to leave us a 5-star review. We will be sure to share your kind words with the staff and are so pleased we exceeded your expectations. Look forward to working with you again and if you have any questions at all please do not hesitate to give us a call!
Excellent Customer Service
Excellent customer service from Salesman, with knowledge of all cars and very helpful arriving at acceptable deal. Dealership Big enough to meet your needs, but small enough to have a personal touch.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sales
Explained everything no hidden cost very pleasant like a family environment Bill long was great and so was John very helpful in answering questions and taking their time no pressure
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase