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2024 consumer dealer award
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2024 consumer dealer award

Reviews

(467 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cavender Buick GMC North from DealerRater.

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Took a while but I'm glad it's fixed now.

Took a while but I'm glad it's fixed now. I would recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It was our pleasure to assist you, Deidre. Thank you for recommending Cavender Buick GMC North!

Consumer response

Thank you for finding pout what was wrong with my car.

I'm absolutely livid and utterly disappointed with the

I'm absolutely livid and utterly disappointed with the sales team at this dealership. Without a doubt, this has been the most abysmal dealership experience I've ever had to endure. Picture this: I embarked on a grueling 4-hour drive, investing not only my precious time but also my energy, just to negotiate a deal on a car. After what I thought was a successful negotiation, I was asked to return on Monday to finalize the paperwork. But what transpired next is nothing short of a betrayal. The dealership had the audacity to call me, only to deliver the infuriating news that they had sold the very vehicle I had invested so much time, effort, and emotion into securing. It's beyond belief, the audacity of their actions. I had diligently provided them with every document they required, and in a show of commitment, I even returned to the dealership on the same night, ready to sign on the dotted line. However, I was nonchalantly brushed aside and told to come back on Monday, as if it were a minor inconvenience, despite the proximity to closing time. This level of unprofessionalism, deceit, and disregard for a customer's time and trust is not just maddening; it's downright exasperating. I'm seething with anger and absolutely fed up with this entire ordeal. This cautionary tale should serve as a stern warning to any prospective customers considering dealing with this dealership – beware, because your trust here means nothing, and your precious time will be wasted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Could not have felt more comfortable!

Could not have felt more comfortable! The entire team went above and beyond to make sure we were thoroughly satisfied. Will definitely be back for our future vehicle needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so glad to know you felt comfortable and satisfied with your experience at Cavender Buick GMC North! We look forward to assisting with all of your future vehicle needs. Thanks for the review!

Excellent service.

Excellent service. Fast and reliable. Staff are very knowledgeable and honest. Highly recommend this dealership for car purchases and continued servicing of your vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad to know you had a great experience with our team at Cavender Buick GMC North! We appreciate your recommendation and look forward to assisting you in the future. Safe travels!

Tony was extremely helpful & even went out of his way to

Tony was extremely helpful & even went out of his way to order some parts that were recalled that I wasn’t aware of.. thank you!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Stacy, we're glad to know Tony was able to assist you with your vehicle needs at Cavender Buick GMC North. It's important for us that our customers are well-informed and satisfied. Thanks for the review!

Incredibly responsive to all of my issues.

Incredibly responsive to all of my issues. Frequent updates were appreciated. Overall excellent service from everyone involved.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're glad to know you appreciated our responsive service and frequent updates here at Cavender Buick GMC North. Thanks for the excellent review!

After buying eight Yukons, I have nothing but very good

After buying eight Yukons, I have nothing but very good things to say about Cavender

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Roger, we are grateful to have you as a loyal Cavender Buick GMC North customer! Thank you for choosing us for your GMC Yukon purchases. Enjoy your latest model!

Consistently excellent service, professional, efficient.

Consistently excellent service, professional, efficient. Service consultants are very knowledgeable and always courteous. Waiting area quiet and clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Yvonne, we're delighted to know you've had consistently excellent experiences at Cavender Buick GMC North. Our team always aims for professionalism and efficiency. Thanks for your kind words!

It was a friendly and informative experience to be around

It was a friendly and informative experience to be around the knowledgeable staff. many thanks , Ruben

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to know you had a friendly and informative experience with our team at Cavender Buick GMC North. Thanks for your kind words about Ruben, we appreciate it!

We love our experience.

We love our experience. We love the car. We are so thankful that they were able to help us as fast as they did. Felix Bravo and Rachel were Awesome taking care of us!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had a great time purchasing your vehicle at Cavender Buick GMC North! We pride ourselves on our efficient and easy transactions. We appreciate your business and hope you enjoy the new ride!