Cavender Buick GMC North

My spouse purchased a vehicle here, and one day later had issues with one of the tire pressure monitors in one of the tires. Turns out the technician put the wrong part on and the service manager would not take responsibility for the error and wanted to charge to correct the issue. The service manager even stated it was an error by the tech. Super poor service here. We took the car to Lexus where they knew what they were doing. I would avoid this place if you’re looking for quality service.

Took my truck in for a transmission service. Received my truck back and the engine light was on intermittently. Returned to the dealership and was told it would be 3 days before they could diagnose the issue. After sitting at the dealership until 4pm I was informed that a rental car would be ready for me Saturday morning and would be covered by my warranty. Called and showed up to the dealership and was told no rental oh well figure it out. No update on the status through this prosses. Monday, I have to go to the dealership and the service adviser is unaware that we were not put in a rental on Saturday. I am then informed that no one has verified my warranty, so they have not started on my vehicle. Now today I'm calling, and no one is available to find out what the status is of my vehicle. I am aware that this is not normal for Cavinder dealerships because I purchased a vehicle from the Toyota dealership and their service and sales team exceed expectations.

Sold me a truck with damage that I thought was a smudge. Turned out to be a scrape on a mirror which I immediately reported. They told me too bad and won’t do anything for me. Then took a month and a half of back and forth to finally get my second key fob which I had to drive over an hour to get programmed since they apparently lost the original. If you want someone to care after you sign the contract go elsewhere.

Took my truck in for a transmission service. Received my truck back and the engine light was on intermittently. Returned to the dealership and was told it would be 3 days before they could diagnose the issue. After sitting at the dealership until 4pm I was informed that a rental car would be ready for me Saturday morning and would be covered by my warranty. Called and showed up to the dealership and was told no rental oh well figure it out. No update on the status through this prosses. Monday, I have to go to the dealership and the service adviser is unaware that we were not put in a rental on Saturday. I am then informed that no one has verified my warranty, so they have not started on my vehicle. Now today I'm calling, and no one is available to find out what the status is of my vehicle. I am aware that this is not normal for Cavinder dealerships because I purchased a vehicle from the Toyota dealership and their service and sales team exceed expectations.

If you are a military veteran or active duty beware of Cavender advertising!!! They have false advertising for military active duty and veterans. They have adds all over the store and and even Mr. Cavender on their phone advertising saying that if you purchase a NEW or pre-owned vehicle from Cavender that you get free oil changes for life. Well this is simply not true and false advertising. I just purchased a new 2024 GMC 2500HD Duramax for almost 90k and well at the end they say that diesel vehicles do not qualify. This is a total scam. I am also missing some parts from delivery and the service manager Rickey that was supposed to be handling this will simply not return my calls or call me back as promised. As a Marine Corps Veteran I really feel that all active military and all veterans deserve to not be mislead. I would love to discuss this with Mr. Cavender if he wishes to honor his advertising.

I bought a lexus 570 from this dealer. Sales person: Claudia Ramirez. Manager: Dustin Hall. She said that title will be shipped to me directly. Car shipped on 4th may to me. Waited a week, no news from title. Then I called th dealer, they said Claudia left the job and they dont know anything about the title. Mixed up everything and sent to state DMV to rebuild the title. A long wait and in 25 of May dealer says that the DMV issued a new title but they lost it.... Now it is 4th of June and I didnt contact that dealer.... The most irresponsible dealer ever!

I bought a lexus 570 from this dealer. Sales person: Claudia Ramirez. Manager: Dustin Hall. She said that title will be shipped to me directly. Car shipped on 4th may to me. Waited a week, no news from title. Then I called th dealer, they said Claudia left the job and they dont know anything about the title. Mixed up everything and sent to state DMV to rebuild the title. A long wait and in 25 of May dealer says that the DMV issued a new title but they lost it.... Now it is 4th of June and I didnt contact that dealer.... The most irresponsible dealer ever!

Blown away with Felix, Isaiah and Toni. Might be the best carbine experience I’ve ever had. I purchased several cars through Covert and had a good experience, but I’m not sure it met this level of no nonsense, bottom line, pricing and customer service.

This is THE 2nd GMC Sierra 1500 SLT I?ve bought from Buick Cavender North, and I am proud to say as great as the professionalism and service was the first time they out did their selves this past weekend. I highly recommend you ask for Javier Perez as your automotive consultant. He professionally acts as your liaison all through your transaction. I was amazed at what they gave me for my trade in, quite frankly everything was hassle free. Buy your next vehicle here, I assure you won?t regret it. Mr. Cavender thank you and family, what y?all do helps keep San Antonio great!

MILITARY PLEASE READ. The dealership was way better then ValMark of New Braunfels where I bought my last car. My sales agent Matthew Delgado was really nice and knowledgeable. The process was way faster then most dealerships even for a Saturday. The finance process was pretty good just didn't receive information on how to cancel any extra warranties purchased. The Lifetime Oil Change for Military is misleading though. It is actually only 2 per year and up to 20 total oil changes overall. Check the website for oil changes as I can't do attachments on here.