Reviews
Write a reviewA 2nd Great Experience
This is my 2nd car from Burns Chevrolet and I must say it has been a very pleasant experience. The people here are so friendly and accommodating. Mr. Lyman Dawkins is an excellent sales person. He listened to my needs and finances and matched us to the car. I never thought I could get such a great deal. Thank you Burns Chevrolet
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for taking the time to reply and thanks for the repeat business!
Great Service! I can't say nothing bad.
I would say Burn's Chevrolet of gaffney treated me fairly. A place where I actually felt like I was treated like a customer. It was great to work with their employees. Luke Kessler was my salesman and did exactly what he told me he would do. He made right what other lots could not acheive.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ernest, Thanks for taking the time to review us. We are glad to hear that you had such a great experience at Burns. We look forward to helping you meet all your shopping needs in the future. Enjoy your truck!
Long Disappointing Drive
Requested overall condition of Vehicle such as scratches, etc. and we were not properly informed. Carfax stated car we went to look at had never been in an accident. When we arrived immediately we noticed that car had been wrecked in R/H front bumper and fog light displaced and part of bumper missing, along with permanent damage to plastic. We ask for detailed information ahead of time given that we were traveling an hour from NC to get there. We also noticed that online information about car features were almost all totally incorrect and deceiving. Car wasn't equipped with even half of what was listed online. Extremely shameful and disappointing and cost us several gallons of gas and at todays prices it cost us financially to travel to find out we were being lied to. I wouldn't waste my time traveling to their location ever again and I would advise others against it.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Eric, Thank you for taking the time to leave a review about your experience at Burns of Gaffney. We are sorry to hear that you were less than completely satisfied with your experience here. Unfortunately, we have no control over Carfax or the accuracy of their reports. We simply provide them because we have found them to be a helpful tool to our customers. If the vehicle wasn't equipped as listed, we certainly are glad you brought that to our attention so we can be even more diligent about checking the feature lists that the VIN numbers provide in our listing system. If there is anything else we can do to help you please feel free to contact the Sales department at 864-761-0116. Thanks again for taking the time to less us know how we can improve ourselves.
Burns hits a homerun
The folks at Burns could not have been more helpful or informative. They were knowledgable, courteous and fair priced. Our salesman, Scott Young made the buying process quick and easy. We have recommended them to all of our friends that are looking for a new or used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
DJ, Glad to hear you had a great experience with Scott and the team at Burns of Gaffney. Thank you for the business, the review, and for recommending us to your friends.
great service..great people
Jeff ledbetter the salesman really went out of his way to get my daughter and her husband into a good car at a good price..i will remember this when its tme for me to get a new car .I will be going there first.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Steve, We are glad you had a memorable experience at Burns. That is our goal with every customer and it sounds like it sure came through for you guys. We look forward to seeing you again.
great salesman and great car
I got a great car at a great price,and my salesman jeff ledbetter made sure I got everything I asked for :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kristen, Thank you for taking the time to review us. We are glad you had a good experience, and we were able to meet your needs. We look forward to meeting all your future automotive needs.
Great Dealership
bought a great Suv and the service since has been so. great, the people are so nice and really care about you . two thumbs us for all you guys .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Judy, That's what we love to hear. We do indeed care about the needs of every customer, and we are glad that showed when you were dealing with us. Glad to hear you are happy with your vehicle and we look forward to meeting your future automotive needs.
Very bad experience.
Thought I had a very low mileage 2003 Durango that I really wanted bought. Called, E-Mailed and asked how much deposit to hold the vehicle. Found out by E-Mail they sold it to someone else. Salesman and sales manager did not return phone calls. Very disappointed.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Robert, Thank you for taking the time to leave a review of your experience at Burns Chevrolet. We apologize that your experience did not measure up to our standard of excellence. Unfortunately this vehicle sold so quickly your salesman was not able to get back with you quickly enough. However, it is not typical for our people to not follow up at all. Thank you for bringing it to our attention. We will do our best to correct this in the future. Thank you for making us better. If you have any questions please contact us at sales@burnsofgaffney.com
Nice facility, nice salesperson
My salesperson Don Dixon was very helpful. He was able to explain everything I needed to know
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thanks for doing business with us, and for taking time to leave a review. We are glad to hear everything went well, we look forward to helping you again in the future.
great Experience
I was very satisfied with my experience at burns Chevrolet, My salesman Don Dixon was very helpful, The dealership was very busy when I was there but I was waited on and all my questions were answered
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thanks for taking the time to review us. Indeed, we do stay pretty busy, especially at our brand new location, but we are glad to here that we were able to meet your needs. We looking forward to helping you again in the future.