Reviews
Write a reviewWorse Experience Ever!!
Do not buy from Wiers!! I purchased a 2015 GMC 3500 from Weirs in the beginning of December 2017. It’s been a month and a half of owning it and it’s been back to their dealership 3, going on 4 times. They had the truck on their lot for four months before I purchased it. The first time I test drove it I noticed a few issue that I feel should have been caught before it ever hit the lot, but they weren’t. I returned the following week after purchasing the truck to have these items repaired and a new plow installed. Long story short, I received the truck back with more issues than I dropped it off with. Never return phone calls and the owner Ken is no help(didn’t even tell me he was the owner or offer to resolve the issues I’ve been having with poor customer service). The service managers favorite response to my issues is “Yeah” or “okay” with no solution to my problems. They love excuses of why they can’t find problems. Lots of other issues that I don’t feel like explaining. But take my advice, DO NOT BUY FROM THIS DEALERSHIP!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
great experience
Stopped at the dealership the night before a holiday weekend after work. Had a screw in my tire. Even though the service department was swamped they took the time to fix it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome Service Department
I have used their service department for all of my GM vehicles over the past 10 years. Sorry to see Bob and Glenn leave and was a little concerned going forward. Should not have been. Very professional and accommodating as I had to bring my truck back for a warranty repair. Was treated like a customer and they wanted to my business.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Experience
Our salesman was great to work with. He listened to our needs and found us the vehicle that worked for us. We were able to take the vehicle for the day on an extended test drive to make sure it met our needs which is something we have never had a dealership offer. The team was very transparent and made putting the deal together easy so we had no concerns as we drove away in our new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great buying experience with Suan Emery.
Great car buying experience at Weirs. Suan Emery & all of the staff were very helpful & took care of our needs & concerns. Would highly reccommend Weirs. No high pressure sales. Appreciated that! They truely put us first! Laurie & george, Kennebunkport, ME
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shopping for a Tacoma
Team was great! Excellent customer service and dealing with Weirs was a real pleasure. The truck was in great shape and well cared for by the team. I would definitely recommend the Weirs team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent service
Friendly. Absolutely no pressure. All questions answered. All vehicle features explained in excellent detail. Mark Gonneville is very knowledgeable, takes time to explain the vehicle's features.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Highly recommended!
Excellent customer service, great selection of vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Everything was great!!!
The salesmen and service of buying my vehicle was amazing! I will Deff be back for another!!! Thank you very much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael
Dan Racaniello was outstanding with his knowledge. Mandy was extremely helpful and made me feel welcom
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase