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Lima Auto Mall

(3,043 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 3:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,043 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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2014 impala

Very personable salesmen. Marc Crowder also was knowledgeable of all systems, warranty programs, and all vehicles. I would recommend Marc Crowder to any one looking to buy a new or used vehicle including my friends and family. He did not push more expensive cars or programs on me but informed me on all possibilities available. The lima Auto Mall had a nice selection of vehicles that were very reasonable priced also There wasn't too many vehicles where you get overwhelmed. I had a very pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The end of our journey!

We had started looking at new vehicles at the beginning of summer. We narrowed the search to a Traverse and Enclave. We happened to stop at the Lima Mall on a late Saturday evening when we found a red Traverse with everything we wanted. When we came into the Lima Mall on a Wed morning we were greeted by Stacia, with a smile and a hand shake. She answered all our questions, we went on a test drive. Sat. when we purchased the Traverse she stayed with us through the whole process even stayed, past closing time till we signed all the papers. Let me just say in 3 yrs when we will be looking again I hope she is still there. She is a treasure ! Honestly our whole experience, with Aaron and Stacia was a delight, they made what is usually a dreaded job, to a pleasant and rewarding experience. Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

good deal on very nice truck

Salesman did great job. I asked him to get me the out the door price minus trade. That is what he came back with. I do not like when sales people come back a try to only tell you what the payment will be. I was very happy with the way Dave treated us while we made this deal. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience

Had a great friendly experience, with chase and joe on the 2012 camaro. thanks for the time and surprise to my wife on the presentation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

gratitude

they are nice and friendly people who where very thankful for my business they where patient with my situation they where honest about what I was getting and helpful with what I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
6 people out of 6 found this review helpful.

Best place to shop for a vehicle!

The employees went above and beyond my expectations for an auto dealership. I would highly recommend Lima Auto Mall! Thank you for an awesome shopping experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

NEW YORK BUYER

Was unable to find the Cadillac that I was specific about w/ all the extras in my home state of NY, found exactly what I was Looking for here @ Lima,although I never went in person, my sale was done over the phone and overnighting paperwork,which Lima paid all the costs..Smooth Transaction, and I Loooove My Car--Thank You Dave Osbon it was a pleasure doing business with you, my only disappointment would be to the detailing department, this really needs improvement otherwise Im Very Pleased, shipping of my car was thru a Fantastic Company also,,,Thanks Again Deb Gumulak

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
5 people out of 5 found this review helpful.

Went above and beyond

My experience was awesome!! The only reason I did not rate all 5 stars is there is always room for improvement. Chase Martin went above and beyond what I expected, when I thought I couldn't get financing Chase calls and tells me I was approved for a vehicle better than I wanted. I was pleased with the vehicle and service and was floored to find out the payments were a lot less than I expected. Chase should be commended for his tenacity and willingness to help those with sub par credit!! I applaud him and the entire Lima Auto Mall staff!!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent

Was very impressed answered all my question and if Stacia didn't know she told me and gave me to some one that could answer my ques. Also impressed when I found some issues with car she had issues done right then an there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Road trip

Dave was a great person to deal with. From the moment we got to lima auto mall it was as if we wereexpected and greated as good people to deal with. I was wanting a better deal but I am very trusting as a up front buyer , not one to haggle with . Dave was on the ball as what are needs were as when we finished our paper work Dave had all our stuff in the hhr and all key and fobs in order. It is good to see a person on the ball as to what is going on around him. The shop was nice and organized ,as a retired shop teacher that is a good sign of people who cae what is all around them. Was great to see people working as a team :-) Thanks , Robert and Barbara Booth

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
5 people out of 5 found this review helpful.