Lithia Chevrolet GMC of Helena

The vehicle we chose wasn't exactly in our price range but lithia gave us a great offer! I definitely pretty happy with it! I would definitely shop here again.

Lithia Chevrolet will not honor their promises and further, will not even bother to respond when asked about it. In February I bought a fairly expensive new vehicle from Lithia Chevrolet in Helena, Montana. As a part of the deal, they promised to obtain out of stock roof rack crossbars and install them. They failed to do so. I spent hours back at the dealership on March 9 and asked to see the General Manager but was not allowed to see him. They finally were able to find the part in the parts department. Then they balked at doing the installation. The sales manager told me he had $200.00 in the budget for installation of the crossbars and would cut me a check. I asked that the check be mailed. It never was. I wrote an email with an attached letter to the General Manager, Mr. Chad Netherly, that afternoon expressing my displeasure and asked that he please acknowledge receipt. Mr. Netherly neither acknowledged nor responded. I reprinted the letter and sent it to Mr. Netherly 10 days later. Again, Mr. Netherly neither acknowledged or responded in any way. Thirteen days later, I wrote a letter to the Chevrolet Customer Assistance Center and included my original letter to Mr. Netherly. In about a week, I received a phone call from Chevrolet to discuss the situation. They said they would contact the dealer and try to resolve the matter. Turns out, Mr. Netherly disagrees that he should make good on either of the promises made and further, has no explanation as to why he refuses to make any contact to make his position known or make any attempt to resolve the complaint. For these reasons, I will never again purchase a vehicle from Lithia Chevrolet in Helena and it will need to be an emergency situation for me to have any business with their parts or service departments. I sincerely hope no one else has this problem in the future. Lesson learned: do NOT accept any promise from these people without them putting it in writing, although I don’t have a lot of confidence that even that would make much of a difference. Note that no one on the contact list matches any of the several people I worked with

Lithia Chevrolet will not honor their promises and further, will not even bother to respond when asked about it. In February I bought a fairly expensive new vehicle from Lithia Chevrolet in Helena, Montana. As a part of the deal, they promised to obtain out of stock roof rack crossbars and install them. They failed to do so. I spent hours back at the dealership on March 9 and asked to see the General Manager but was not allowed to see him. They finally were able to find the part in the parts department. Then they balked at doing the installation. The sales manager told me he had $200.00 in the budget for installation of the crossbars and would cut me a check. I asked that the check be mailed. It never was. I wrote an email with an attached letter to the General Manager, Mr. Chad Netherly, that afternoon expressing my displeasure and asked that he please acknowledge receipt. Mr. Netherly neither acknowledged nor responded. I reprinted the letter and sent it to Mr. Netherly 10 days later. Again, Mr. Netherly neither acknowledged or responded in any way. Thirteen days later, I wrote a letter to the Chevrolet Customer Assistance Center and included my original letter to Mr. Netherly. In about a week, I received a phone call from Chevrolet to discuss the situation. They said they would contact the dealer and try to resolve the matter. Turns out, Mr. Netherly disagrees that he should make good on either of the promises made and further, has no explanation as to why he refuses to make any contact to make his position known or make any attempt to resolve the complaint. For these reasons, I will never again purchase a vehicle from Lithia Chevrolet in Helena and it will need to be an emergency situation for me to have any business with their parts or service departments. I sincerely hope no one else has this problem in the future. Lesson learned: do NOT accept any promise from these people without them putting it in writing, although I don’t have a lot of confidence that even that would make much of a difference.

Don't ever get your vehicle worked on. They will rob you blind. Test your vehicle and the service before you pay. They can't be trusted. 1 star is too much. They don't deserve that much.

Braeden and the rest of the staff at Chevrolet Buick GMC of Helena made the entire truck-buying experience comfortable, enjoyable, and stress-free from start to finish. Each team member went out of their way to provide a personable and transparent approach to the truck-buying process. Braeden has made it a point to reach out to me in the days and weeks following my purchase to answer any questions that may have arisen and is committed to my satisfaction as a customer. Thank you for everything and keep up the excellent work!

We had a great experience working with Jake in the purchase of our new GMC Terrain. Jake took plenty of time showing us several different models.

Excellent and knowledgeable service. Provided pleasant test drive, very good explanation of options, displayed in depth product knowledge, and very fine feature demonstrations on delivery.

My salesman Marc was great to deal with, no pressure. He listened to what I wanted and understood that I would not make a hasty decision. I would recommend him. It took almost 3 weeks dealing with the dealership directly to get my car starter set up and 5 phone calls so that was a pain.

Overall very excited and will recommend to other people

we recently bought a "NEW" buick only to find it had a previous " trp" issued to someone else. we have not been able to register the car with the state. they gave us the run around just a clerical error. it has been going on for 40 days.