Reviews
help me get a new Cadillac Escalade. They were extremely...
help me get a new Cadillac Escalade. They were extremely helpful and explained all the features to me. Most professional staff I have ever dealt with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great place to buy a car. All salesman very helpful. They...
Great place to buy a car. All salesman very helpful. They made sure that all my needs were taken care of. Come here if you need a new or used vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gilberto Barada at braman cadillac was very friendly and...
Gilberto Barada at braman cadillac was very friendly and very professional. He got us everything we wanted in our car and was so friendly. the level over service and personal attention at braman and with Gilberto was great. he is the sales person to see If you want a vehicle. George Lopez and Alejandro Diaz was very helpful as well. Braman miami is the best ever.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I asked for a trade in value for my car from Vinny. As I...
I asked for a trade in value for my car from Vinny. As I was 4 hours away, I was told to provide photos, video, and a local dealer's trade in value on paper (which was almost double what they offered). I provided it all. Then they wanted the carmax appraisal because they will only match the carmax. Carmax is usually the lowest possible value for any car because it is based on a check value. Even my carvana quote had about an 80% better value than braman, and they don't even see any images of the car. Braman offered about half the KBB trade in value for my car. Their dealer fees are also on the higher end. Go to KBB and get a trade in estimate. Go to carvana to get a quote. Definitely do research so you get the best ,or at minimum, fair trade in deal. Sad that it is up to the buyer to do the work so not to get taken advantage of.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are sorry to hear about your experience and thank you for your feedback. We strive to provide the best customer service for our clients. Please let us know if we can do anything to change your experience.
Trying to get information on my 2009 srx no one will...
Trying to get information on my 2009 srx no one will return my calls .they had it since December28 2020 it is now January15 2021 .its there to have sensor lights check .from a previous time .called Alex and manager everyone always busy . but do not return my calls . can someone help me get my car back repaired
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear about your negative experience. We will have a member of management contact you for further discussion.
I have been leasing Cadillacs for over 40 years. This...
I have been leasing Cadillacs for over 40 years. This year was the only bad experience ever. The manager Jorge López is not a good manager. He treated with disrespect. He is not a Braman. He did not even came out to congratulate us for the lease of one of his cars. He fired Mr. Richard Suarez our representative and that was rexommended by Mr. Enzina. Mr. Suarez was out the day we leased the car and we used Mr. Zambrano who was a good person recommended by Mr. Suarez.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
The best experience and the sales person victor Lopez was...
The best experience and the sales person victor Lopez was the best he help me a lot I strongly recommend this dealership if you looking to a good deal. Thank you victor Lopez!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We bought 2 Cadillacs and are extremely happy with the...
We bought 2 Cadillacs and are extremely happy with the experience. The vehicles are store under a roof and are cleaned and ready in minutes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Maurizio the best professional salesman and dedicated to...
Maurizio the best professional salesman and dedicated to his profession failure not in his vocabulary and very courteous and respectful. Will be back asap... Thank you Maurizio.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience and got a great car.Thank you Richard...
Great experience and got a great car. Thank you Richard Suarez for providing me with excellent service and attention to my needs. I will recommend you to my friends and family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair