Braman Cadillac

The used car sales department was very misleading with their internet pricing. They tried charge me some BS dealership fee $$$$ and some bogus government fees $$$ in addition to price listed on the internet plus taxes and the usual title fees. When I called them on the BS, I got the lamest response/excuse. Buyers be ware. Don't fall for the smoke and mirrors. Don't let the big name fool you.

I took my 1995 Cadillac Eldorado with 44k original miles for a diagnostic and possible cure to an intermittent rough running issue. After $280 diagnostic I was told that the car needed four injectors replaced, but that all eight would be best at a cost of $2,000+. I was told that each injector cost $192.00. I then asked for a copy of the diagnostic result and was told that they could not print one out due to the age of the car. I stated that the car was worth about $3,600 as per blue book (even though it's in mint condition, original paint and no prior accidents) and that I would seek to do the work for less. I searched the internet and was able to get the original ACDelco injectors @ $72.00 each and had the work done by an independent mechanic. Well the problem continued after replacing all eight injectors. Shortly after posting my original review I was notified by Cadillac management that the service manager for Braman Cadillac would contact me. It's been over three months since I was told that someone would contact me. First the specialist was not exactly what I expected in a specialist from Braman Cadillac then the service manager never called or reached out to me. needless to say I am very disappointed as I would just like to have the car fixed and show the public why they should look forward to owning a Cadillac (vintage or new.)

I would like to say that these to gentlemen went above and beyond to help me with my issues. I would recommend dealing with them. They are always in constant communication about the vehicle status. Also they do not make you wait a month or two with silly appointments. They usually attend to you very quick and the staff in the rental car dept are all extremely friendly especially Emma who usually always helps me.

It was a great experience today at Braman Cadillac buying a new car thanks to my sale person who help me Jose Ignacio Denis he was great. I would recommend him very nice and very helpful. Thank you.

Alex helped through out my service visit ...100% recommended. Had a loaner for me and made sure he kept me updated. Great experience !!! Must visit

I’ve been waiting for a call back over a week ago. Have tried to get a small part replaced under the warranty. Left several messages to Allan and Alex and no call back from either! Service had my car for 8 hours for a simple oil change and replace a minimal thing when car was picked up still has the same issue from 7 months ago that I took it for the same thing.

In reference to Suburbanvp review:we were driving our grandchildren in that car, the same car that Braman claimed there was no smell 3x! Finally after the 3rd attempt and Braman still claiming nothing was wrong we brought it to another mechanic THE SAME DAY! He found oil leaking all over (which was very obvious) how Braman Cadillac missed it is just unbelievable and beyond suspicious. The new mechanic also said we AND OUR GRANDCHILDREN could have asphyxiated - this after the crooks at Braman charged us $2600 and sent us on our way! Braman refused to give us our money back after we had it properly diagnosed and repaired by real mechanics. Don't bring your car to them for service they will charge outlandish fees and not fix anything. Potentially causing harm to you or your family. Don't be fooled by Braman replying back on here because I witnessed the whole telephone conversation when a supposed manger did call after the first review. He was pompous,argumentative and unwilling to admit they made a mistake. Meanwhile we have the pictures and diagnostic report! See you xxx@%#@s in court! You should be ashamed of yourselves..endangering babies!

brought my car in for service for an "exhaust" smell in the cabin. They told me it was the evaporator core. In order to replace was $2600 mainly due to the labor cost of removing the dashboard to get to the part. I approved the repair. A few days later I picked up the car and the same exact exhaust smell was in the cabin after a short highway ride. I brought the car back on and spoke to the Cadillac Service Manager - He started asking me questions like is it a burning smell or an exhaust smell. He then asked if I keep my AC on recirculate - I answered no. Then he went on to say that there are a lot of trucks in Miami during rush hour and the smell may be coming from trucks exhaust. A ridiculous response. The smell in the car is so bad it makes your eyes tear. The car can be where there are no cars around it will still smell. He went on to say that they will change the cabin air filter. Service took the car and replaced the cabin air filter and stated that there is no longer a smell in the vehicle after test driving. I picked up the car and by the time I got home the same smell persisted. I returned the car once again. I parked in the service area and kept the car running and the AC vent on "fresh air" because I wanted to the technician to sit in the car and smell the "exhaust" - If the car sits to 5 minutes it becomes very strong. The service person did her rounds on the car and I asked her to not turn off the engine so the tech can smell the problem. When the tech arrived, we got in the car and the vent was switched to Recirculate. It must have been the service person since she was the only one that got in the car before the tech. I drove with the tech and I smelled the "exhaust" but the tech refused to acknowledge that the smell was abnormal and pointed to the vent not being set on recirculate. The service department basically refused to address the problem, stating that there was not problem. After I left the dealership, the Braman sales department called me and said he saw that I stopped in for service and they have great year end deal and asked if I was interested in trading in my car for a new one. I wonder if is it Braman's policy to have the sale department call people after they just had their car serviced? In my case, with the problem still not resolved, seems like a strategy to get people to trade in their vehicles for new. Pretty shady business practices. Same day, I went to a local reputable car repair company and explained the smell to them. They put the car on the lift and immediately found oil clearly leaking from the valve cover gasket and the tech said that was surely the smell in the cabin. (see photos) The tech was baffled that Barman did not see the problem immediately. Turns out that it was not an exhaust smell but an oil burning smell. As a layman I cannot tell the difference, but Braman sure should have. This tech also suspected that they didn't change the evaporator core due to certain fasteners not being ever removed. He also said the you can clean the evaporator core with a chemical flush for a couple of hundred dollars - he had never heard of replacing it to clean it. The service department has been negligent and misdiagnosed the problem - charged me $2600 and the car is not fixed. They should have taken a look under the hood and put it on a lift - they would have clearly seen the oil leaking. Either they did not put it on a lift or open the hood and are completely incompetent or Braman has very illegal business practices going on. I have requested a refund but they have refused. Off to small claims court.

Excellent attention , friendly ,professional and excellent staff. Thanks Cadillac good experience I am very happy with my new car. I am very excited thanks for everything

Great, the leasing process was really fast and the sales person and the manager were very helpfull. I had a great experience and would recommend my sales person.