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Gateway Kia of Quakertown

(329 reviews)

Reviews

(329 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gateway Kia of Quakertown from DealerRater.

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Great service, great people, great place!

Dealing with Gateway KIA started with the purchase of a 2013 Sportage EX. I thoroughly enjoy this vehicle and have had the service done at this location. The service staff has always been able to meet my request for an appointment date and time and the work is always done right the first time. My last service was for an oil change and tire rotation and while waiting I became interested in a used car which I wound up buying. Again the whole purchase was a pleasure. I will continue to have both cars serviced at Gateway KIA of Quakertown and have to thank Jay (Service Dept), Rob (Salesman), James (Business Ofc),and Alex (Sales Mgr) for helping making this a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Thank you, Wayne, Mark, James, Jim

Was looking for a practical Sorento and dealership delivered within the price range my husband and I were looking for. Thanks again for making the experience quick and pain free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great bunch of people!!!!!!!!!! Highly recommend!

I recently purchased a new 2014 Kia Sportage from Tommy. The buying experience was very easy and everyone was very nice to work with. I would highly recommend purchasing your next vehicle from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying my 2nd soul

Always a positive experience when I walk into the dealership. Jon Taylor spent most of his day with me making sure I got the best deal. Everyone was very helpful and friendly. I've gone to other dealerships in the past and felt like the staff was cold, ( quick buy your car and leave). After leaving I felt like I just spent the day with family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

No second key povided

This is our first time buying a Kia. Tommie Madden, our salesman, was extremely helpful and had an excellent knowledge of the product. He was very friendly and not pushy in his sales technique. The only disappointment we had with the dealership was that after signing all the papers and taking delivery of our 2014 pre-owned Kia, we were given only one key! We were told that Gateway would supply a duplicate key without the remote, which was acceptable with us. After several calls on the status of the order, we were told there was no single key available and only came in a remote assembly. In addition it would cost $260.00 to purchase it and have it programmed. Having the need for a second key we did order the key assembly and set up an appointment for its programming. This is the first time in 50 plus years of purchasing both new and pre-owned automobiles that we were given a single key!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Second trip a charm!!

We went back to Gateway KIA for the second time and it was as efficient and pleasant as the first time!!We told them what we were looking for in a Sorento, within 10 min. the vehical was parked outside the showroom!! Ahh wanted it soooo bad took a ride wanted it even more Tommy Madden saw that it happened Thanks Tommy Madden and finishing up the sale was James Milligan completed it Thanks again guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Dealership

Wonderful experience and fantastic people! We weren't looking to buy that day but their willingness to negotiate price helped make our car buying decision clear.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Gateway KIA of Quakertown is a great place to buy a new car.

Jonathan Taylor was great to deal with. He was knowledgeable about the cars and was not pushy. We went to look, not expecting to drive away with a car and within 4 hours we had a new car to take home. I would highly recommend Gateway KIA Quakertown to all our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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very good experience

From the moment I walked in the door I was treated with respect and never felt pressured. The whole experience was comfortable and everyone was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Super!

After visiting several dealerships and researching many cars I found the right car and deal for me! Great team ! I finally found everything I could want in my new Sedona. They have many different styles. I love having a stylish 8 passenger van with lots of cargo space and seat options. The ride and handling are better than any other vehicle I tried. Can't wait to take some trips.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.