Reviews
2014 cadenza
Great service as usual. Always friendly and helpful. Would trust Don with all my work. My car was done on time and was even washed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Scott my salesman was very polite and helpful
Gateway kia had a variety of vehicles to choose from.the staff and salesman were great.. I left with the car I wanted thanks gateway kia !!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Straight and to the point
Had an older Kia that they gave me $6000 over blue book like they said they would. Got me into a newer model for a good price. Everything was painless and they were true to their word. Will be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Oil change
Great Service. Friendly staff. Explains service needs and recommends. Never any high pressure from the staff sales and service. Would always recommend this dealership to family and friends a
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tierod replacement
Got me in right before my warranty was about to expire . They’re always very thorough and check everything even when you bring your vehicle in for routine service. That’s how they spotted that part needed to be replaced. Had they not reported it to me I wouldn’t have known it was “iffy” and the cost to replace it would’ve fallen on me to pay. Autumn is always very helpful and explains everything in detail.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Service
Had an 8:00 o'clock appointment. When I arrived they had no record of it even though I had an email confirmation. I did not get my car washed because I was told that they were short handed and they had to wash a new car that was just sold. So as a customer who has already purchased a car I was not important enough to be considered a customer any longer. NOT GOOD FOR CUSTOMER SERVICE !!!!
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Warranty service work needed on my Cadenza
Not my Dealer. But my Kia service dept of choice as its close yo where i live. Thank you thank you thank you thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
HOW DO YOU GILT A LILY
impressed with clean neat customer lounge- Fred Beans offers tutorial classes to explain all the operations of new gadgets ( I'm pushing 80 its all confusing) service rates a 10
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best dealership!
I’ve bought multiple cars at gateway and love the service and sales teams! I only bring my card to gateway!! They are very professional, polite and offer excellent service. It’s great to talk to Don and Autumn!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
AWESOME
There are only two words that describe my car buying (actually lease) experience at Gateway Kia: "JULIAN BREUX" - I urge you to contact Julian for a no hassle - down to earth deal! He is extremely knowledgeable and experienced about all Kia models - He'll "steer" you in the right direction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car