Thompson BMW

4.5
(1,208 reviews)
Visit Thompson BMW
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–8:00pm 8:00am–8:00pm
Tuesday 7:30am–8:00pm 8:00am–8:00pm
Wednesday 7:30am–8:00pm 8:00am–8:00pm
Thursday 7:30am–8:00pm 8:00am–8:00pm
Friday 7:30am–6:00pm 8:00am–6:00pm
Saturday 8:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (267) 884-0252 (267) 884-0252
Used (267) 544-1696 (267) 544-1696
Service (215) 798-6309 (215) 798-6309

Reviews

4.5
(1,208 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Dawn was great! P9yv9yvyvycy9vticit cit go g gcogcog og g...

Dawn was great! P9yv9yvyvycy9vticit cit go g gcogcog og g h g ypvpy og 0yvy0 og otvoy oy 8t iy ig iy gi ig i th h9yh upv8y. Oj 8y hop pu 8t 8yvoh o oh oh og og gi oy y 8y ct . 7t ohl v8y 7t c9u t 9yv

Dealer response

Thank you for the 5-Star review, Denn!

4.0

The service and service team were terrific, however,...

The service and service team were terrific, however, waiting over 2 weeks for a part to come in is unacceptable. The job was done right but.........

Dealer response

Thank you for sharing your kind words with us! We will share this review with our Service Team.

4.0

Alex in sales and Kyle in finance did a very professional...

Alex in sales and Kyle in finance did a very professional job. They were supportive and great to work with! Most pleasant car experience to date

Dealer response

Thank you for sharing your experience with us! We appreciate your feedback.

3.0

The process felt rushed. I didn’t see the advertised...

The process felt rushed. I didn’t see the advertised leasing deals at all & what I walked away with was less than what I was shown and less than what I wanted. The person I worked with -Hezekiah- was great and informative but besides him I felt like I was in a bait & switch situation with The vehicle & terms of the lease. I would recommend only if a friend insisted on in-person dealership experience vs buying online.

Dealer response

Izetta- Thank you for sharing your experience with us! We appreciate your feedback.

5.0

Exceptional staff, commitment to quality, customer...

Exceptional staff, commitment to quality, customer service and delivery. From the first interaction with a Sales Team, to Management and service, dealership goes above and beyond for its customers.

Dealer response

Thank you for the 5-Star review!

5.0

John McDonald and the Thompson service team always do a...

John McDonald and the Thompson service team always do a great job at a very reasonable price. John knows I want to maintain my BMWs and he anticipates issues so we can address them before something goes wrong

Dealer response

Thank you for your kind words, Blake! We appreciate you trusting us with the service of your vehicle.

3.0

Definitely doesn’t offer WOW Customer service. Sales...

Definitely doesn’t offer WOW Customer service. Sales person asked for the same documents multiple times. Wasn’t available the day we picked up the car and never reached out after the sale

Dealer response

We can’t thank you enough for your support of Thompson BMW. Thank you so much, Chuck!

5.0

Very attentive and professional. I would recommend...

Very attentive and professional. I would recommend Thompson to anyone. Unfortunately, I live too far away to make Thompson my regular service provider. However, when it is time to consider a new vehicle, I will be back.

Dealer response

Greg- Thank you for writing this lovely review! We appreciate your business and thank you for choosing to drive the distance to come and see us. We look forward to seeing you again soon!

3.4

Car returned unwashed, not vacuumed, very disappointed

The 2 different gentlemen who picked up and dropped off my vehicle were friendly and professional. However, when I went out at the end of the day to drive my vehicle home, I noted that the car had not been vacuumed, nor had it been washed. While the gentleman who picked up my car did indicate that the car wash was not working that day, my car was at Thompson for 3 days and certainly in that time the car could have been washed and vacuumed. One of the reasons I have leased my business cars from Thompson was the high attention to detail you have shown in the past. That is what makes this all the more disappointing.

Dealer response

We can’t thank you enough for your support of Thompson BMW. Thank you so much, Steven!

5.0

No one is going to take the time to write 25 words....

No one is going to take the time to write 25 words. That’s way too many words as a minimum. My experience was good and efficient.

Dealer response

Thank you for taking the time to leave us this review. We appreciate your kind words!