Thompson BMW

4.5
(1,208 reviews)
Visit Thompson BMW
Sales hours: 8:00am to 5:00pm
Service hours: 8:00am to 5:00pm
View all hours
Service Sales
Monday 7:30am–7:00pm 8:00am–7:00pm
Tuesday 7:30am–7:00pm 8:00am–7:00pm
Wednesday 7:30am–7:00pm 8:00am–7:00pm
Thursday 7:30am–7:00pm 8:00am–7:00pm
Friday 7:30am–6:00pm 8:00am–6:00pm
Saturday 8:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (267) 884-0252 (267) 884-0252
Used (267) 544-1696 (267) 544-1696
Service (215) 798-6309 (215) 798-6309

Reviews

4.5
(1,208 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

No one is going to take the time to write 25 words....

No one is going to take the time to write 25 words. That’s way too many words as a minimum. My experience was good and efficient.

Dealer response

Thank you for taking the time to leave us this review. We appreciate your kind words!

3.4

Car returned unwashed, not vacuumed, very disappointed

The 2 different gentlemen who picked up and dropped off my vehicle were friendly and professional. However, when I went out at the end of the day to drive my vehicle home, I noted that the car had not been vacuumed, nor had it been washed. While the gentleman who picked up my car did indicate that the car wash was not working that day, my car was at Thompson for 3 days and certainly in that time the car could have been washed and vacuumed. One of the reasons I have leased my business cars from Thompson was the high attention to detail you have shown in the past. That is what makes this all the more disappointing.

Dealer response

We can’t thank you enough for your support of Thompson BMW. Thank you so much, Steven!

5.0

I bought the vehicle from out of state, and the team was...

I bought the vehicle from out of state, and the team was very helpful. They were very patient and walked me through the whole purchase process. Denise was great. She is super friendly and stayed at the dealership to field my phone calls from the West Coast.

Dealer response

Thank you for sharing your 5-star experience with us! We appreciate your feedback

5.0

Simple, professional and straightforward. Perhaps the...

Simple, professional and straightforward. Perhaps the best car-buying experience I’ve had! Managed entire process via phone and internet- went off without a hitch.

Dealer response

Jim- thank you for your feedback! We truly appreciate your loyalty to Thompson and look forward to continuing to work with you in the future.

5.0

always very professional and always put customers first...

always very professional and always put customers first Had scratched rim and was not satisfied with other rims dealership made all rims match no questions

Dealer response

Thank you for taking the time to leave us this review. We appreciate your kind words!

3.0

Found a few more extra miles than I thought would be on...

Found a few more extra miles than I thought would be on it when I picked it up. Also the convertible roof was not closed properly - there wasn’t any reason why it should have been opened .. it was there for an emissions test.

Dealer response

We can’t thank you enough for your support of Thompson BMW. Thank you so much, Rajeev!

5.0

John MacDonald , service manager, is the single most...

John MacDonald , service manager, is the single most important reason my family and I take all of our vehicles to Thompson for service!the best!

Dealer response

Cathy- Thank you for your kind words! We appreciate you trusting us with the service of your vehicle.

5.0

I had a really great experience at Thompson BMW. It was...

I had a really great experience at Thompson BMW. It was my best first experience and I will definitely come back again, hopefully soon. If it wasn’t for the kind employee, Dennis, I would not have gotten my amazing BMW. Amazing service! Showed me the ropes to my new vehicle and couldn’t be more thankful for the help they have given me.

Dealer response

Thank you for sharing your 5-star experience with us! We appreciate your feedback.

5.0

Service was great. Alex was amazing while handling my...

Service was great. Alex was amazing while handling my vehicle even though it wasn't a BMW. Complimented me on my vehicle and wished he had it.

Dealer response

Thank you for sharing your kind words with us! We will share this review with our Service Team.

5.0

I bought my last three cars from Thompsons and have very...

I bought my last three cars from Thompsons and have very satisfied With the sales department as well with the service department. Always treated my wife and I with respect. Roy Musselman

Dealer response

Molly, Thank you for sharing your 5-star experience with us! We appreciate your feedback.