Reviews
Looking for Toyota Camry
I was looking to buy a Camry But I did not go with Moss Bros. because they were getting to pushy and emailed me with over 5 different people. I would of preferred one person maybe 2 at the most So I went with another dealer whom I only had to speak with one person. Also Moss I had to buy dealer installed options which I did not want. The one I bought did not have any dealer installed options.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Here at Moss Bros, we dedicate our time and service to make sure the customer is satisfied. Thank you for your review and we hope we can assist you or anyone else in the future, let us know, we're eager to help.
Cyndie D
Ali and the team were friendly and most of all NOT pushy. Thanks for my new Venza
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business!! We appreciate it and will continue to work hard to provide you the same great service every time. We look forward to seeing you again soon! Sincerely, Jayson Moss - General Manager
Warranty Service on 4 Runner
Great location right off the freeway and service here is terrific. Great waiting room that is very clean, spacious and quiet enough to work on laptop while waiting.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you very much for coming to visit us and for giving us a five-star review. If there is anything else that we can do for you please let us know. All the best, Jayson Moss - General Manager
Service survey
Excellent job. Repair took several hours so I got a ride home from the shuttle then picked up by them when my car was ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.
Always Reliable Service
Steve A. in the service department was excellent at his job and most trustworthy, as he has been for years. Be sure to request his help when getting your car serviced. On a side note, the COVID preparations and procedures are very good at this location.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.
Good service, long time waiting.
As always the service was great and the reps were nice and accommodating. Only issue was the long wait for what was supposed to be the mid-level maintenance (tire-rotation, fluids, etc...). Turns out the recall on the air bags needed to be done, which I greatly appreciate and thanked the rep. I just wish I knew that was being worked on a couple of hours earlier so I could've made other arrangements.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are excited to have the opportunity to be serving you. Thank you for the great review and trusting Moss Bros. with your business.
Recall Notice
The courteous service I received upon arriving was very nice. They took me in very fast. The wait for my can was only 1 hour. This included the recall check and changing the battery. I was given all the information regarding the battery and the cause for the problem - one cell was dead. The price of the battery was not that bad. Cassandra was very helpful in letting me know what was going on with my car. I appreciate the way my service was handled.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you very much for giving us your business and for giving us a five-star review, Elizabeth. If there is anything else that we can do for you please let us know. All the best, Mike Dawe -Service Director
2019 Sienna Service 20k
Arrived earlier than appointment time and was checked in quickly. Service here is comfortable and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you very much for giving us your business and for giving us a five star review, Patrick. If there is anything else that we can do for you please let us know. All the best, Mike Dawe Service Director
Easy buying
It was an easy buying process. I spent two hours from start to finish. Great service I highly recommend it
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Peter, thank you for your business and review, we appreciate it. Sincerely, Jayson Moss
Steve in service is amazing!!
Steve is always so helpful when I bring my car to him at moss bros Toyota
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nicole, We are so grateful for your kind words, and we here at Moss Bros would like to personally thank you. Please give us a call at (951)247-8000Ext.7279 Thank you and we hope to hear from you soon. Mike Dawe Service Director