Reviews
Guy who took care of me was rude they did not wanted to service my car because I had never been there also he didn’t even mention the app I just find out 5 months later that I have a 80 dollars reward
Guy who took care of me was rude they did not wanted to service my car because I had never been there also he didn’t even mention the app I just find out 5 months later that I have a 80 dollars reward
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're sorry to hear your experience did not meet your expectations. We appreciate your comments and are reviewing your concerns with our team.
★★★★★ I had an outstanding experience with Moss Bros Toyota and cannot say enough about the professionalism, patience, and commitment to excellence shown by Joel Spencer, Devin Taylor, Esteban Jimenez, and Jayson Moss. This purchase was especially important to me because it was for my daughter, who recently went through a traumatic experience after being rear-ended on her way to university. As a parent, my priority was making sure she was in a vehicle that checked all the boxes for safety, reliability, and peace of mind — while also meeting the “cool must-have” features that mattered to her. Joel Spencer, Devin Taylor, Esteban Jimenez, and Jayson Moss took the time to listen, answer questions, and work with me through the process without pressure. They understood that this was more than just buying a car; it was about making sure my daughter felt safe, confident, and excited to drive again. Their honesty, communication, and dedication made a stressful decision feel much easier. I truly appreciate the way Joel Spencer, Devin Taylor, Esteban Jimenez, and Jayson Moss handled everything from start to finish. Moss Bros Toyota earned my trust, and I would absolutely recommend them to anyone looking for a dealership that values customers and does business the right way.
★★★★★ I had an outstanding experience with Moss Bros Toyota and cannot say enough about the professionalism, patience, and commitment to excellence shown by Joel Spencer, Devin Taylor, Esteban Jimenez, and Jayson Moss. This purchase was especially important to me because it was for my daughter, who recently went through a traumatic experience after being rear-ended on her way to university. As a parent, my priority was making sure she was in a vehicle that checked all the boxes for safety, reliability, and peace of mind — while also meeting the “cool must-have” features that mattered to her. Joel Spencer, Devin Taylor, Esteban Jimenez, and Jayson Moss took the time to listen, answer questions, and work with me through the process without pressure. They understood that this was more than just buying a car; it was about making sure my daughter felt safe, confident, and excited to drive again. Their honesty, communication, and dedication made a stressful decision feel much easier. I truly appreciate the way Joel Spencer, Devin Taylor, Esteban Jimenez, and Jayson Moss handled everything from start to finish. Moss Bros Toyota earned my trust, and I would absolutely recommend them to anyone looking for a dealership that values customers and does business the right way.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing this meaningful experience with us. We’re truly grateful you trusted our team during such an important moment for your family. Joel, Devin, Esteban, and Jayson will be incredibly touched by your kind words. It means a lot to know they were able to provide not just a smooth purchase, but real peace of mind for you and your daughter. We’re wishing her many safe and confident miles ahead, and we’re always here if you need anything.
Good dealership and good management everybody helpful she gave me good deal car I like it
Good dealership and good management everybody helpful she gave me good deal car I like it
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Tony helped with every step of the process I recommend to however decides to buy a car from him.
Tony helped with every step of the process I recommend to however decides to buy a car from him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review! We’re glad to hear Tony was able to guide you through every step of the process. We truly appreciate your recommendation!
I have been bringing my Toyota Corolla here since I bought it there in Mireno Valley Moss motors and I bring it here for service and this weekend. I brought it to Rick in your Service Department and he was just the best he was excellent and he was friendly. he was polite. He explained everything and he was just great so I thank you again Ricky and I hope to see you next time.
I have been bringing my Toyota Corolla here since I bought it there in Mireno Valley Moss motors and I bring it here for service and this weekend. I brought it to Rick in your Service Department and he was just the best he was excellent and he was friendly. he was polite. He explained everything and he was just great so I thank you again Ricky and I hope to see you next time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and continued trust! We’re thrilled to hear Rick provided excellent, friendly, and thorough service for your Corolla. We’ll be sure to pass along your praise, and we look forward to seeing you at your next visit!
Tired contacting service advisor and never received call back also reached out to manager and never received a call back
Tired contacting service advisor and never received call back also reached out to manager and never received a call back
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We regret that your calls were not returned and understand your frustration. Clear and timely communication is extremely important to us, and we clearly fell short here. Please contact our Service Manager directly at (951) 247-8000 ext. 7279 so we can personally assist you.
Muy bueno me gustó el trato mi amables el único detalle es el depto de financiamiento pero dentro de todo el trato es bueno espero tener trato con Toyota espero y no sea la único trato
Muy bueno me gustó el trato mi amables el único detalle es el depto de financiamiento pero dentro de todo el trato es bueno espero tener trato con Toyota espero y no sea la único trato
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
¡Gracias por su comentario! Nos da mucho gusto que haya quedado satisfecho con el trato recibido. Tomamos en cuenta su observación sobre financiamiento y trabajaremos para mejorar ese aspecto. Será un placer volver a atenderle en el futuro.
I was very impressed by all the attention each customer received during the line outside and I was very impressed by the implementation of the machine that is able to see how your tires are and if alignments are needed. As usual, the service rep was excellent and I also loved the fact that the technician showed me a video of what's going on with my vehicle. Too bad Moss Bros Honda doesn't do the same as I also have a Honda vehicle.
I was very impressed by all the attention each customer received during the line outside and I was very impressed by the implementation of the machine that is able to see how your tires are and if alignments are needed. As usual, the service rep was excellent and I also loved the fact that the technician showed me a video of what's going on with my vehicle. Too bad Moss Bros Honda doesn't do the same as I also have a Honda vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the amazing 5-star review! We’re so glad you noticed the extra attention our team provides, even before you step inside. Our tire inspection technology and technician video updates are designed to give you full transparency and confidence in your service. We truly appreciate your feedback and look forward to continuing to take great care of you!
Staff was friendly and attentive, downside is wait time. Extended amount of time being there for any service, process, or inquiry.
Staff was friendly and attentive, downside is wait time. Extended amount of time being there for any service, process, or inquiry.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. We’re pleased to hear our staff was welcoming and attentive. We do regret the wait time and understand how that can impact your visit. Your feedback is valuable, and we’ll use it to continue improving our service process.
Very good and nice people, knows what I need and help me out with everything
Very good and nice people, knows what I need and help me out with everything
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review! We’re so glad our team was able to understand your needs and help you every step of the way. Providing friendly and knowledgeable service is always our goal. We appreciate your support!