Reviews
Shuttle service late.
Shuttle service late. No call back from to advice resulted in waste of my time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for the late shuttle service and the lack of communication. Wasting your time is completely unacceptable, and we regret that our advisor didn't call you back. We are addressing this internal failure immediately to prevent it from happening again.
There’s always room for improvement.
There’s always room for improvement. As a longtime customer for almost 20 years I should get VIP service. The prices omg back breaking.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the 4-star rating and the honest feedback that there’s room for improvement. We recognize and thank you for your nearly 20 years as a customer. We aim to ensure our pricing reflects the highest quality service. We'll use your comments to review how we recognize our most loyal customers going forward!
The salesman and team were very welcoming, they gave me a
The salesman and team were very welcoming, they gave me a good deal on my Lexus is350
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That's excellent! We're thrilled you felt welcomed and got a great deal on your new Lexus IS 350. Thank you for the 5-star review
Mr Sanchez the advisor in charge explained the process
Mr Sanchez the advisor in charge explained the process and it was on top of everything related to the recall. Very attentive and helpful appreciate all his help. I requested a shuttle ride and do not have to wait that long my car was finished before the scheduled time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that Mr. Sanchez was so helpful and attentive in managing your recall service! We appreciate you recognizing his dedication to explaining the process and getting your car finished ahead of schedule. Thank you for the 5 stars!
Good selection of cars was abe to find exactly what I
Good selection of cars was abe to find exactly what I was looking for. The Sales Rep and Manager were very courteous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That’s wonderful to hear! We’re thrilled you found exactly what you were looking for in our selection of cars. We’ll be sure to pass along your compliments to the Sales Rep and Manager for being so courteous. Thank you for the 5-star review!
My experience was not a good one this service.
My experience was not a good one this service. I made my appt for 10:00am Sept 25th. I was first vehicle to pull in at that time and then several others pulled in after me. I was first in line and yet the attendants went to others cars that came in after me. The attendant who checked me in did not walk around my vehicle to take pictures. I told him I was waiting for my car. This service was to have new front brake pads and rotors serviced. The attendant said to go wait inside and he'd get back with me. Well he never came and talked with me. After waiting about 3 1/2hrs I got up to check on status of my vehicle and they said the mechanics go to lunch at 11:00 it'll be a little longer. I told him if he had told me that I would have had shuttle take me home. Now mind you the people that came in after me had already been called up to get their vehicles. At this point I was extremely upset. So I waited another 2 1/2 hrs for my vehicle. By now I'm MAD. I get up again to check on my vehicle because nobody ever came and communicated with me the whole time I was waiting. They go check with mechanic and it's going to be about 45minutes more. When finally they brought my car out and I was being checked out was my vehicle last car to be worked on and I was told they were very sorry and someone dropped the ball on with my service. I waited 6hrs for new front brake pads and resurface of rotors which should have taken approx 2hrs. All my other services I have had with Toyota for my 2019 Highlander have been very professional and good, not this one. So needless to say I was NOT HAPPY with this service. I truly hope this doesn't happen again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this honest feedback. We sincerely apologize for the 6-hour wait and complete lack of updates. This is a severe internal failure. We are taking immediate steps to overhaul our procedures to ensure the professionalism and efficiency you deserve are delivered consistently on every visit going forward.
Service was quick and communication was consistent.
Service was quick and communication was consistent. Nothing bad to say about the service department at this dealership. My only complaint was the long wait time for a shuttle ride home.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the 5-stars! We're glad the service and communication were great. We do apologize for the long shuttle wait time and are looking into ways to speed up that process.
The service was great no complaints (Service) person
The service was great no complaints (Service) person Anthony.H went over and beyond to make sure l understood and was satisfying with what l wanted. And Anthony made sure that I got a ride home and pick up. I will be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this kind review! We're pleased that the service was great and that Anthony H. was so effective in communicating clearly and ensuring you were satisfied with the outcome. Providing convenience and great service is our goal. Drive safely, and we’ll see you soon!
Brent was very helpful and answered all my questions.
Brent was very helpful and answered all my questions. I appreciate all that was done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's great! We’re thrilled Brent was so helpful and answered all your questions. We appreciate your five-star rating and look forward to helping you again!
No stars – it’s a trap.
No stars – it’s a trap. You go there and they jam the Wi-Fi to prevent you from accessing the internet and comparing other deals. I ended up buying a car for almost $8,000 over MSRP. This is the most dishonest dealership in the neighborhood. Do not go there!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are extremely sorry for the unacceptable experience and accusations. We want to investigate this matter immediately. Please contact our leadership at (951) 247-8000 so we can get all the details and work to resolve your concerns.