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Moss Bros. Toyota

(1,154 reviews)
Visit Moss Bros. Toyota
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–5:30pm
Tuesday 8:30am–9:00pm 7:00am–5:30pm
Wednesday 8:30am–9:00pm 7:00am–5:30pm
Thursday 8:30am–9:00pm 7:00am–5:30pm
Friday 8:30am–9:30pm 7:00am–5:30pm
Saturday 9:00am–9:30pm 7:00am–5:00pm
Sunday 9:30am–9:00pm Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (877) 904-4658 (877) 904-4658
Used (888) 960-9954 (888) 960-9954
Service (833) 408-9358 (833) 408-9358

Reviews

(1,154 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moss Bros. Toyota from DealerRater.

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Great customer service.

Great customer service. From the moment I stepped onto the lot, I felt welcomed and respected, and a big part of that was due to the fantastic service. The salesman was incredibly polite and professional, taking the time to understand exactly what I was looking for without being pushy. He answered all of my questions thoroughly and honestly. Highly recommend their excellent service and great selection!" I totally recommend this place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We love to hear that our customer service and professional approach made your experience so positive. Our goal is always to provide a comfortable, pressure-free environment where you can get all the information you need. Your feedback is a wonderful testament to our team's efforts, and we appreciate you choosing us.

Stephen Sanchez is the service advisor who helped me.

Stephen Sanchez is the service advisor who helped me. He is courteous, knowledgeable, and professional in appearance. He handled all my needs relating to my auto repair. I would highly recommend your location along with his assistance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

This is wonderful to hear! We're thrilled that Stephen's service stood out and that he was able to take care of all your auto repair needs. It’s great customers like you who make all our hard work worthwhile. Thank you for your recommendation and we look forward to assisting you again in the future!

Everyone was nice and willing to help ,they found the

Everyone was nice and willing to help ,they found the best financing option to meet my needs with an affordable payment. Will definitely return there for my next truck. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us a review. It's wonderful to hear that our staff was friendly, helpful, and that we found a great financing solution for you. We're glad we could meet your needs and look forward to helping you with your next truck. We’re always looking for ways to improve, so please feel free to reach out if you have any feedback on how we could have made your experience a 5-star one.

I appreciate the convenience of scheduling my vehicle

I appreciate the convenience of scheduling my vehicle maintenance. My service advisor went over my vehicle condition, I was able to make decisions for repairs on my visit and planned future repairs on my next scheduled vehicle maintenance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! We're thrilled that you found the scheduling convenient and that your service advisor provided a detailed and helpful consultation. Our goal is to partner with you on your vehicle's long-term care, and we're glad we were able to help you plan ahead. We appreciate your business and can't wait to see you again

Everyone is awesome from sales person to finance manager.

Everyone is awesome from sales person to finance manager.They all handled the transaction professionally.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We're so glad to hear that our sales and finance team handled your transaction professionally. We appreciate your kind words about our staff!

Excellent, good people are working.

Excellent, good people are working. Great experience staff are very friendly place is very clean. Definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We are so glad you had a great experience with our friendly staff and that you found our dealership to be so clean. Your recommendation means a lot to us!

Where to start.

Where to start. I got a car that needed so much service on it from when I got it. Still haven't made my first payment. I've had 2 rentals already. My dash light for my power train never came on till after I picked it up from the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We apologize for the problems you've had with your vehicle. We take your feedback seriously and are very concerned to hear about the issues you've mentioned. We are using your comments to improve our procedures and prevent similar issues in the future.

Great customer service reliable they work with your

Great customer service reliable they work with your flexibility Moreno Valley moss bros dealer ship

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kind words! We're so glad you had a great experience with our team and found our service reliable and flexible. We work hard to make things easy for our customers, and it means a lot to know we succeeded. We appreciate your business and hope to see you again soon!

From the moment my family and I entered the dealership, I

From the moment my family and I entered the dealership, I knew I was going to buy a new car. I want to express my gratitude to all the staff who assisted us throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so glad we could provide you and your family with such a great experience. Knowing that you felt confident about your purchase from the very beginning is the highest compliment we could receive. We truly appreciate your gratitude and thank you for trusting our team to help you find your new car. Enjoy the ride!

Brent was cool to deal with.

Brent was cool to deal with. Everything else was not good. I think you guys kept my old clutch and flywheel.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that you had a good experience with Brent. We are very concerned to hear about the rest of your visit, especially your feedback regarding the old clutch and flywheel. Our standard procedure is to return old parts to the customer or dispose of them with the customer's permission. We want to look into what happened here. Please give us a call at (951) 247-8000 so we can resolve this for you.