Knauz Auto Park

Bought the car here so obviously took my car here for recalls and services, but maybe it's my bad luck but everytime I get the car back, something is damaged or scratched. On my first visit, 3 days after I purchased my new Bimmer, for a computer programming update, they managed to scratch the rear driver side door and knick the driver door handle. The door was buffed out butthe knick they couldn't do much about. Move forward several months later, take the car in for a recall work, and they managed to scratch the wood trim on the center dash. When I contacted the service department after the fact, I was told that once I leave the dealership they take no responsibility for it and that the work had nothing to do with the wood trim on the center dash so why would that get scratched. So now, I having been going to the dealership that is closer to my house than Knauz and have been treated better here and elsewhere as well. Seems every time I have an issue at Knauz, it's my fault and treated like I am a liar.

I just purchased my 2015 X5 D from Bob Geisheker at Knauz BMW in Lake Bluff Il. I have bought many automobiles in my life, but have never experienced the professionalism that Bob exhibited throughout the sales and delivery process. John Sherrier in the finance department was both insightful and easy to work with in finishing up the paperwork associated with my purchase. Spenser Parker (AKA as a BMW Genius/educator) trained me in all aspects of the technology in the car, making sure not to overwhelm me during the learning process. I not only left the dealership with my new X5, I left knowing I was a valued customer. If you are in the market for a new or used BMW, do not hesitate to call on Bob and the team at Knauz BMW. Customer centric sales and service is what they're all about. Thanks Bob!

The purchase of my new BMW X5 Last month, I purchased a new x5 from Karl Knauz bmw. I was very specific about how the exterior and interior color scheme to look. Plus, because, I am a senior citizen, I wanted all the latest safety technology. My BMW client Advisor George Greve, took plenty time with me going over all the packages, options, warranty, safety features and many more. To further show me how my X5 model of choice would look, he had Spencer Parker "bmw genius" display a virtual X5 on the big screen with all the features I requested and discussed to my satisfaction. My experience was pleasant and I am very satisfied . The Knauz Sales Representatives were very professional, knowledgeable and friendly. My purchase was truly an Exceptional experience therefore I rate all Knauz BMW representatives "10" (Bill Trotter).

By far the best car buying experience I have had. The first time I have ever ordered a car from the factory, and the process was as easy as could be. I would recommend Knauz to anyone int eh market for one of the many automobile brands they represent. Thanks!

Car was less than 1 year old & had only about 8000 miles. The car was in the shop 5 times to repair flaky back window issues. Never fixed problem with windows. I sold car & they put a paint meter to the car & found the previous damage. Knauz said that they were unaware. For $80,000 they should of metered the car. The dealer would not do anything for either problem.

I recently purchased a new BMW from Judy Powell. She was very professional and knowledgable about the cars and their mechanics. Judy was able to answer Any question we had during our search for a car. She dedicated all her time and energy to helping us make the right choice. We left the dealership not only happy customers but feeling like family.

I bought a car from Knauz because of the Service Department Representative (Albert Ochoa) that I have worked with the past couple of years. He has always treated me GREAT and when the time came for a new BMW, it was an easy decision to purchase from Knauz. My Salesman was terrific. Bob Geisheker made my purchasing experience a positive and pleasant one. He listened, he worked to find the right car and the right price/payments. Everything was open and above board regarding pricing and purchasing options. I was treated extremely well, he did not waste any of my time, and we completed the transaction in two visits and under 2-3 hours total time. I would recommend working with Bob G to anyone who asks. Same with Knauz BMW.

Everyone at knauz was very professional. Had a great experience working with salesman Bob G. He didn't try to sell me on anything I didn't want. He was knowledgeable about different BMW cars and not pushy at all. Most of all, he worked to get me into my desired monthly payment. I highly recommend working with Bob.

Very happy with the overall experience at Knauz. They are truly a professional group with customer service in mind. I was helped by Judy Powell and all I can say about her is wow!. She is not only friendly and extremely helpful but also very keen on making sure I was comfortable through all stages of the buying process. The final price on my X1 was also outstanding. A+++ for Knauz and 5 stars for Judy. (ps: delivery was also very good - high marks for Sam Picchietti for explaining every detail about the X1).

All around enjoyable car buying experience. Thanks Rolly.