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Knauz Auto Park

(2,093 reviews)
Visit Knauz Auto Park
Sales hours: 10:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 10:00am–8:00pm 7:00am–7:00pm
Tuesday 10:00am–8:00pm 7:00am–7:00pm
Wednesday 10:00am–8:00pm 7:00am–7:00pm
Thursday 10:00am–8:00pm 7:00am–7:00pm
Friday 10:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2021 state dealer award
View 18 awards
2021 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (847) 371-3350 (847) 371-3350
Used (847) 371-3360 (847) 371-3360
Service (847) 984-0372 (847) 984-0372

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The best tag-team in the business

Top notch service and attention from both Bob & Luke on my recent BMW purchase. Will absolutely return in the future because of them. No pressure during the entire process, just attention to detail that left me feeling as a valued customer that they truly cared about. Thanks to you both, I look forward to our next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words. We are so glad that Bob and Luke's hard work is appreciated.

Tremendous service, great product and wonderful experience

I purchase my first BMW and first used car at Knauz BMW. It was a far better experience than I anticipated. Judy Powell was polite, professional, knowledgeable and extremely easy to work with. Judy patiently (and thoroughly) answered all our questions and made the negotiating/buying process very efficient and painless. Knauz delivered a beautiful CPO that we are really enjoying! I have been back to ask the Geniuses for help setting up some of the car's many features and found them to be a great resource as well. Nice work by the entire team. I highly recommend Knauz and suggest you contact Judy for your next BMW purchase--as I am sure we will!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the recommendation! We appreciate you taking the time to write a review.

Disappointing Service / Car Wash

seems like every time my wife brings her car here (which is where she bought it), something subpar happens. this time, they serviced the brakes on her car but left the interior of the car filthy and unwashed. not a big deal, i know, but the overall experience we've had here has been so bad that I feel I should post at least one failure every so often. get kind of amusing at this point, quite frankly.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know. We are looking into this further, and will contact you shortly.

Dealer response

We apologize that your experience with us was less than satisfactory. I spoke with our service manager, and she would be happy to schedule a free car wash. We would love to have the opportunity to clean your vehicle properly. You can call us at 847-604-8100 to schedule. If you would like to discuss any other issues while you are here, we would be happy to help. Thank you again for bringing this to our attention.

Trusting a car salesperson????

I have to say I was extremely happy with the service provided to my husband and I by Knauz BMW and, more specifically, Judy Powell. We were pleasantly surprised by the entire experience and if it's possible to actually trust a salesperson I would trust Judy. She was very knowledgable and I truly felt like she was honest with us about our purchase of a used car. We were happy when we left the dealership and I don't think I have ever been able to say that before. We look forward to the next time we will need to buy a car as we will definitely return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us the opportunity to earn your trust, and for the kind words. We are glad that our customers enjoy the experience of working with Judy and the rest of our BMW team.

Always a great experience!

We just purchased our second car from Judy Powell at Knauz BMW and we are thrilled! Judy is so easy to work with - knowledgable, personable and professional. She really worked hard to find us exactly the car we were looking for and we are so happy with our purchase. We had purchased our previous car through Judy as well so we know that the positive experience doesn't stop after you drive off the lot. Judy was always available to answer questions or just to say 'hello'. These days it feels more like visiting a friend then a car dealership when we walk in there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind message. We are so happy to hear that Judy's hard work is appreciated.

Great experience

I can't speak highly enough about my experience with Bob Geisheker and Knauz BMW. I had been to several other dealerships that had really soured me on the the car shopping experience. My time spent at Knauz with Bob was completely different. Bob worked with me to quickly identify the car that would work best for my wants/needs, and the overall negotiation process was painless. Bob was very helpful throughout the purchase, and I highly recommend him if anyone is looking for honest answers and opinions when it comes to the car buying process. I want to point out that I have to drive past another dealership to get to Knauz, and I feel it is well worth the time and effort. I would recommend Bob and Knauz to anyone looking for a BMW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write a review. We truly appreciate your recommendation. I will pass the kind message on to Bob.

Best Car Buying Experience ever!!!

All I can say is WOW! I have bought many cars in my life, but this was by far THE best experience ever!! I live in the western suburbs and could have bought my new BMW from many dealerships that were much closer to my house. I am so glad that I didn't do that and made the drive to Lake Bluff. I worked with Rolly Davidson and he has to be the best salesperson I have ever met. Rolly worked with me over the phone and via e-mail and I received the best deal on my car from him. You are always leery when it almost sounds too good to be true. We reached a deal over the phone and then I made the 60+ mile drive to Knauz. When I arrived, I was greeted by Rolly who quickly took me to see the big "reveal" of my new X3 which was under a drape. I actually ordered the car and was able to get it delivered in under 4 weeks - amazing!! No games. No pressure. No hassle. Everything promised - delivered as promised. Great experience and I will be back for my next car to Knauz and look forward to seeing Rolly again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write a review, and for taking the trip to see us! We are so glad that Rolly's hard work is appreciated.

Great Experience !

I have purchased many cars and this was the best experience, my salesman Bob/ and the others were very friendly, helpful. No pressure at all about purchasing a car from any of their sales team. At Knauz they really do care about their customers !!! I would highly recommend anyone to purchase a car from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the recommendation! I know that Bob and the rest of our BMW team will appreciate your kind words.

Knauz . . . .experience the best

This is a good tag line for Knauz BMW. I was greated immediately when I arrived and worked with Bob Geisheker to purchase a beautiful CPO 328i. Bob was very professional and knowledgable and I enjoyed the test drive with him and learning more about the car. Negotiating the price on the car also was pleasant and done in a professional and respectul manner. I worked with Steve Kwasman in Finance who was very thorough and layed out all the options in a straight forward factual manner, which was appreciated. Knauz also had a couple of guys walk me through all the cars great attributes and NAV system, which was a helpful and a much needed tutorial. Lots of folks dread buying a car, but Knauz made the experience fun. If you are in the Chicago market and looking for a BMW (they also sell other luxury lines), Knauz has my highest recommendation, and being a former BMW owner, I have worked with a couple other dealers that couldn't even come close to the great experience I had with Knauz!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wow! Thank you for the recommendation! I know that Bob, Steve, and the rest of the Karl Knauz BMW team will appreciate your kind words. We are glad that you had a fun experience with us, and we hope that you continue to have fun driving your new BMW.

The Knauz Experience

I started going to Knauz BMW for service on my last vehicle which was purchased from Motor Works. The staff was always friendly and the service exceptional. When I started looking to replace my vehicle, Knauz was the logical place to go. The sales experience was great and all the staff are friendly, not just the sales associate working with you. I would highly recommend Knauz for sales and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the recommendation! It is nice to know that customers appreciate the experience of working with our BMW team.