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Knauz Auto Park

(2,082 reviews)
Visit Knauz Auto Park
Sales hours: 10:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 10:00am–8:00pm 7:00am–7:00pm
Tuesday 10:00am–8:00pm 7:00am–7:00pm
Wednesday 10:00am–8:00pm 7:00am–7:00pm
Thursday 10:00am–8:00pm 7:00am–7:00pm
Friday 10:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2021 state dealer award
View 18 awards
2021 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (847) 371-3350 (847) 371-3350
Used (847) 371-3360 (847) 371-3360
Service (847) 984-0372 (847) 984-0372

Reviews

(2,082 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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It was an amazing and comfortable experience!

I asked for a good deal with Paul since this was my first car that I was purchasing. He found me a great car and a great deal. He was transparent in communicating what I needed to know when purchasing a car and I felt reassured that it was a good buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

Best Car buying experience!

Worked with Rolly Davidson, who was helpful , knowledgeable and made the process simple ! Highly recommend the whole team at Karl Knauz BMW. BTW, Jeremy in service is the best !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

Exceptional service and sales departments!

Jeremy in the service department at Knauz BMW is the reason we came and have stayed as service clients for the past several years. Jeremy has shown integrity and honesty in all of our dealings. We have never felt taken advantage of or questioned his/ their recommendations/ service. In fact, he has successfully gone above and beyond to advocate for repairs not covered by our warranty. Because of the relationship built with Jeremy and the other service advisers, we have decided to stay wth Knauz and specifically with BMWs for the purchase of subsequent cars. In doing so, we have since purchased two new cars with Rolly and Bob and have experienced the exact same level of integrity and professionalism with the sales staff as we have enjoyed with the service staff. Never has purchasing a car felt so straightforward and honest. We highly recommended Knauz BMW service and sales!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

Best car buying experience ever

I just purchased my 2nd BMW from Knauz. As much as I enjoyed my experience with Knauz the first time, I can honestly say working with Rolly Davidson and Bob Graziano made it the best car buying experience I've ever had. They were extremely professional and personable (they made us feel like family). They took their time with us and we never felt rushed or pressured in making our decision. I would highly recommend Rolly and the rest of the Knauz team to anyone considering purchasing a BMW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

Great Experience

Rolly is one of the best salespeople I have ever dealt with. Honest, forthright and knowledgable. Easy to work with and able to understand you r desire and needs. Superior Follow-thru.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

Professional and welcoming.

Having purchased many cars in my lifetime, working with Rolly definitely rates close to the top of my car purchasing experiences. He was not condescending as I have found many of the car sales people that I have encountered. Rolly was patient, informative and charming. I would definitely recommend him to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

It was a great experience

We were on our way to anothe dealership when Strahan convinced my husband to come to this dealership.ales Strahan was exceptional. He made the visit well worth while.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

Good dealership

Salesman is pretty genuine but tried to get the car out the door quickly. Tried to get me to put down a deposit though. I do not think he is highly motivated to discuss prices.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience! Your time and business is our top priority! Sorry to hear about your less than exceptional experience. Please know your business is not taken for granted! We look forward to providing you with the top-notch service you deserve in the future!

Love my discovery

Thanks to Chad, we were able to get the discovery sport we were looking for. Even though our situation was challenging, Chad made it happen. Love my new car and would recommend Chad and this dealership to anyone looking for a Land Rover!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

Strah is raw!!

Honestly, I initially felt ignored by the staff during my initial visit but working with Strah has more than made up for the first impression. He’s exceptionally profesional, attentive and thorough. He took extra time following my purchase to ensure my complete familiarity with my vehichle. He goes above and beyond! What a winner! Kindness travels full circle, so I know that many good things are in Strah’s future.!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and wonderful feedback! We truly appreciate it, and are pleased to hear that you had a great experience with us and Strah.