Castle Used Cars, Inc.

Scam, lie and fraud. ok, my story. On may 31st I bought red Ford Fusion 2019 with 111k miles. Car itself is running ok. The main problem is paperwork. It was my first car in the US and I paid cash 10k$, full price on spot. We signed the deal and he issued me temporary tag that expires on 06/29/2024. And he told me that I should expect my title and permanent license plate by mail from DMV. After two weeks of waiting I started messaging him. He told me (literally his words, copying from messages) "Dmv mailed to your address.Will be done by next Tuesday for sure" - on 19th june I waited. Obviously, nothing have happened. Then, on Monday 24th June he told me to come on Friday 28th June(one day before my temp tag expiry) to pickup my title and license plate. At this point I started to realize he's lying. During that week before Friday I was pinging him everyday. And every time he was telling me that everything's alright and I should get my title and metal tag on Friday. On Friday happened something weird. I called him and he told he was in DMV and that there's a toll debt on me for toll by plate. But that is impossible. I never had vehicle before in the US and never drove that new vehicle on toll roads, so I knew it was a lie. I told him I need extension for my temp tag, but he told me that on Monday I will get title and plate for sure. Situation is ongoing, he saying a lot of lies. He told me I can drive with expiried tag on weekend (lie), he told me there's no lien on car (lie, checked vin, there's one). Right now I am absolutely frustrated and looking for the lawyer.

Purchasing a car here was the worst experience I ever had. They're continuously deleting my reviews, but I'm going to continue reposting them to save everyone else their time and money. This company isn't a business at all. They're just a bunch of guys trying to figure out how to make as much money as possible. Which is fine, unless it means taking advantage of hardworking people. Julio is the worst salesperson by far. I thought my ex was a pathological liar, until I met him. She doesn't come close. If you're in need of an affordable and reliable vehicle I would seriously recommend, you wait until you come across any other dealership. STAY FAR AWAY FROM THESE PEOPLE.

Definitely the place not to go to they don’t service they vehicles at all straight from the auction to u but going to charge u for everything they can find in the book they also take down payments rather they can get u approval or not if not approve they keep your down payment these people are not professionals just a few crooks trying to make a living by getting over on people

Beware these people are crooks they take your down payment and don’t get u approved and eventually keep your down payment all the cars are not serviced at all they rush u to buy a vehicle without even test driving the cars not a good place at all to do business please beware

ONE OF THE BEST DEALERSHIPS IN JACKSONVILLE, THEY TREATED ME AS AFRIEND, A GREAT SENSE OF HIGH CONFIDANCE , AND THE DEAL PROFESSIONALLY. I HIGHLY RECOMMEND ALL MY FRINDS TO THEM TO BUY ACARS WHEN NEEDED.

Very good service, employees were incredibly helpful, especially Mason, he is the right person to buy a car from as he is very in-depth and nice. I highly recommend Castle Used Cars and cannot say it enough so I wrote this review to get more people to know.

I liked how they dealed with me and they have nice cars

Fantastic working with Victor. He listened to what I needed and took awesome care of me and my needs. Paul wrapped up the deal quickly and easily. Best used car experience I have had....EVER!! Keep up the great work guys....Definitely will be referring you to others and I will come back for all my future car buying needs!!

OUTSTANDING CUSTOMER SERVICES.... OVERALL GREATNESS VIC AND PAUL

EVERYONE WAS SUPPER NICE AND VIC WENT OUT OF HIS WAY TO HELP ME AND MAKE SURE I LEFT HAPPY I AM VERY PLEASED WITH EVERYTHING AND EVERYONE AND WOULD COME BACK ANYTIME..