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My husband and I were looking for a certified used car through Ford. After researching different Ford dealerships in the Metro Detroit area, we found a 2012 Ford Fusion. My husband contacted John Durand at the Ortonville Randy Wise dealership and 3 days later, we were test driving. John and Joe kept in constant contact and by the 3rd day, we were driving away in our Fusion. We were very impressed with how quick and easy everything went. My parents have purchased 8 cars through Randy Wise Ford, and now we know why. We will be lifetime customers! Joe and Kerri Lewnau
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fast and Friendly
My experience with the Randy Wise team and with John Durand was very good. John was very friendly and did not try to sell me anything I didn't want. Because I submitted my credit application prior to arriving at the dealership, they were able to get me set up right away with a loan for my new car. John was even able to get me some extra cash for my trade-in to help seal the deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Help and Support
John is an awesome sales associate! He kept in communication with us every step of the process. He understood our concerns on budgets and pulled out all the stops into getting us into a new car within our budget. I would highly recommend John to help anyone with their car needs. And i will definately look for John on any future vehicle purchases
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John Durand Rocks!!!
John is a great salesman!! He worked hard to get me just what I was looking for!!! I will recommend him and Randy Wise to my friends!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very Satisfied
I have been buying vehicles from John Durand for over 20 years. He is a top notch sales consultant and goes the extra mile every time to ensure that his customers are satisfied. I would highly recommend John and Randy Wise Ford!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
awesome salesman {john durand}
in fifty years of buying cars this was by far the best experience I have had. john Durand handled my trade in and my new purchase an my financing an delivery of car in under two hours. I drove a hour an half to see him and it was well worth . P.S. THE COFEE AN DONUTS WERE A 10 TO.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fantastic People to work with
This dealership is where my family has bought cars for over thirty years. They have continued to provide us with outstanding service year in and year out. Their people are friendly, fast and very accomidating. They have recently gone above and beyond to help me with my new car purchase. I would recommend this dealership to any and all people looking for the real deal experience. I am greatful to have such a great group that works for me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John Durand is always responsive and worked diligently to...
John Durand is always responsive and worked diligently to make sure we got the vehicle we wanted. I've never met anyone who knows as much about Ford products as John. A great buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is my 5th purchase/lease from John Durand at Randy...
This is my 5th purchase/lease from John Durand at Randy Wise Ford. Each time I have received excellent professional service. John has taken the time to learn my needs and helps to find the vehicle that best fits my needs AND my budget. On the rare occasion that I needed service on my vehicle it was taken care of swiftly and professionally. The new building makes the experience of buying or servicing a vehicle so much more comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This was my first service experience with the dealership...
This was my first service experience with the dealership and everyone that I came in contact with was very friendly and helpful. Also, the pricing was very reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair