AutoNation Chrysler Jeep Arapahoe

I love my jeep, but I hate this place. Took my Rubicon in for a recall, to get tires rotated and to get a new locking lugnut. I called before I came in to pick it up to double check that it was done, but when I got there, the service person had put "done" under something that had not been completed. When I asked them to do it, the advisor told me they "might have to cut the lug nuts off if they don't have a universal key for it". When I pointed out that they had just charged me to rotate my tires, he seemed a little surprised. Moral of the story, I had to come back later on a Saturday to pick up my Jeep for something that took maybe 5 minutes to complete. I can't stand this place and won't be back.

We had a 2019 Jeep Cherokee with stubborn electrical issues. While I can appreciate it takes time to troubleshoot and diagnose the issues, our service advisor was mostly difficult to work with. I originally dropped the car off about 3 weeks ago and he called me the next day saying a battery cable was loose which fixed the problem. Well, we picked it up at night and maybe 12 hours later on the way to work, SAME problems. Hey, again I understand this was a complicated problem. Here's where it went downhill: No loaner vehicles which I understand so I had to uber to and from work 3 times over the next few days. Hey, I'm a patient man so I went with it. Getting information out of my service advisor was like puller teeth. Apparently, Chrysler has a rental car program under the warranty after diagnosis. OK great. They also have a tow service. I never did get a rental but eventually I got a loaner. I did use the Chrysler tow line service which was great! Except for just one small issue - The tow truck driver COULD NOT FIGURE OUT HOW TO HOOK UP MY JEEP. So at great risk with a faulty electrical problem going on, I drove the car myself to the dealership and took an Uber to work. We finally got a rental a couple of days later and began diagnosing the problem through Chrysler. First they thought it was the alternator so they replaced the alternator which took a few days. When that didn't solve the problem, it was back to the drawing board. On about 11/18, my adviser told me they would be doing further troubleshooting. I may be off a day or two but I think that's accurate. By Friday, 11/22, I hadn't heard anything but no big deal as we had the rental. Monday, nothing. Finally, On Tuesday I wrote my adviser explaining that it had been a week and I did not appreciate not having an update. He fired back with some TUDE, saying he told me last week the alternator was bad and when he heard something, he would tell me. WOW. I was shocked at his response making me out to be a "bother". Well, later that day he emailed back saying they found the problem and the car was fixed. We picked it up on 11/27 and it had a CRACKED WINDSHIELD! Trust me, the windshield was fine when we dropped it off. When I pointed it to him, his response? "yeah, it's the cold weather" Another service adviser stood right next to him backing him up" I asked him if he was going to fix it since it broke under their care and he said, "nope, we're not responsible for windshields". As we were sick of the car and wanted to trade out of it, he recommended a salesman and we did look at a beautiful 2019 Grand Cherokee for $39,999 and said we might be back to look at it. Well, we thought about it and decided that Jeep Autonation did not deserve our business and we did buy a 2019 GMC Acadia for the exact same price(we did get a discount) and COULD NOT BE HAPPIER. What does a windshield cost? $100? $200? Hey, I'd like to congratulate this punk service adviser for saving his dealership a couple of hundred bucks by not doing the right thing and replacing the windshield THEY broke. It only cost them a $40,000 sale and not just our business, but everyone I tell from this point forward.

Horrible experience and total waste of time. After waiting 1 1/2 for their General Manager Eric Absher to give me a trade in value, they came back and told me my loaded 2015 pristeen Jeep Wrangler with professionally installed suspension lift, 35" tires, new front bumper/ winch combo, etc ( over $12k of add ons) was worth $3,000 less than a rough condition bone stock trade-in value. I told them I was appalled and showed them the NADA current book value and they started backpedaling their words thinking they could take advantage of me. Shame on them! I will never give them any business again!

Second car I have purchased from this dealer and the experience was easy

They got my car fixed a day early! That was Really helpful

My experience with Autonation Chrystler Jeep Arapahoe was great! I went on a ?fact finding mission? for a future purchase and had such a great experience, with no pushy salemen and no trying to force me into a car I didn?t want, that I ended up coming back the next weekend and purchasing my Jeep.

Excellent service and solid work. Could be faster but I understand they are busy. Overall I am very happy with the service Auto nation has provided me

Although the waiting area was clean and neat the soda vending machine didn?t work, even for employees.

The Jeep dealership on Arapaho has terrible customer service. The folks there are rude, and the lack of efficiency and consistency is unreal. You schedule an appt. at 7am and your car sits all day...with no call from the techs...what is the point of making an appointment? I have also sat their for hours with a 7am appointment....and have had to check in with them multiple times asking why my car isn't done.. to be told...don't know...

Dee was great! She helped me get a vehicle for more options at the price I wanted. I tried the other jeep dealership and it was an awful experience. Thanks Dee!