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Jim Riehl's Friendly Chrysler-Dodge-Jeep-RAM

(1,068 reviews)
Visit Jim Riehl's Friendly Chrysler-Dodge-Jeep-RAM
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Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,068 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Riehl's Friendly Chrysler-Dodge-Jeep-RAM from DealerRater.

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Probably the best vehicle service experience I have ever

Probably the best vehicle service experience I have ever had, and I'm in my mid 60s, so I have had quite a few. Very friendly and courteous. Nice waiting room with free snacks. What more could you ask for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very profesional Jason did a great job as always.

Very profesional Jason did a great job as always. Thank you and I will see you again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I brought my Jeep in to get a headlight replaced, but

I brought my Jeep in to get a headlight replaced, but also had my tires rotated and rear windshield wiper replaced. The team did an excellent job at fair price. I was having issues with my front windshield wipers at the time as well, but since they had been recently purchased, my husband wanted me to go back to the oil change garage where they had come from. The oil change place told me it was a mechanical error with the wiper itself and I should go back to the dealership. So I drove back to Jim Riehl's where a gentleman actually took the time to examine my wipers and could clearly see the wiper was ripped and needed to be replaced. Because I was 8 months pregnant and had my toddler and dog in the car, he also went above & beyond to assist me while I waited in my car. I am extremely grateful that he helped me to replace the wipers prior to a snow storm, as I had very poor visibility. I cannot express my gratitude for this level of customer service. I will be returning again and again, no matter how small an issue with my Jeep.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Brad Curtis

Brad was most helpful during the whole process of going over the options of leasing this new Compass. He discussed the changes in this 2024 model and the improvements and options. He also showed me the car and spent time explaining the new screen options. He has consistently been my favorite salesman!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I’ve made multiple purchases from this dealership and

I’ve made multiple purchases from this dealership and salesman. We have never been disappointed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thanks for taking care of the vehicle and always

Thanks for taking care of the vehicle and always providing such great service. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Love Jim Riehl's best dealership around and the service

Love Jim Riehl's best dealership around and the service is great. The staff is so nice and helpful. Tom Keith and Jason are wonderful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great friendly service.

Great friendly service. It is good to have a great dealership. Very impressed with the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly & Outstanding Service

Jim Riehl's Friendly CJD in Lapeer was able to get my vehicle into their shop much quicker than the dealership closer to my house. They were polite, thorough, and expedient with the repair (process).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Nick Grayson was extremely easy to work with.

Nick Grayson was extremely easy to work with. Prices are up everywhere and the lease payment certainley factored in to the decision. So far we really like our 24 BigHorn.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.