Reviews
Probably the best vehicle service experience I have ever
Probably the best vehicle service experience I have ever had, and I'm in my mid 60s, so I have had quite a few. Very friendly and courteous. Nice waiting room with free snacks. What more could you ask for.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very profesional Jason did a great job as always.
Very profesional Jason did a great job as always. Thank you and I will see you again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I brought my Jeep in to get a headlight replaced, but
I brought my Jeep in to get a headlight replaced, but also had my tires rotated and rear windshield wiper replaced. The team did an excellent job at fair price. I was having issues with my front windshield wipers at the time as well, but since they had been recently purchased, my husband wanted me to go back to the oil change garage where they had come from. The oil change place told me it was a mechanical error with the wiper itself and I should go back to the dealership. So I drove back to Jim Riehl's where a gentleman actually took the time to examine my wipers and could clearly see the wiper was ripped and needed to be replaced. Because I was 8 months pregnant and had my toddler and dog in the car, he also went above & beyond to assist me while I waited in my car. I am extremely grateful that he helped me to replace the wipers prior to a snow storm, as I had very poor visibility. I cannot express my gratitude for this level of customer service. I will be returning again and again, no matter how small an issue with my Jeep.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brad Curtis
Brad was most helpful during the whole process of going over the options of leasing this new Compass. He discussed the changes in this 2024 model and the improvements and options. He also showed me the car and spent time explaining the new screen options. He has consistently been my favorite salesman!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I’ve made multiple purchases from this dealership and
I’ve made multiple purchases from this dealership and salesman. We have never been disappointed!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking care of the vehicle and always
Thanks for taking care of the vehicle and always providing such great service. Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Love Jim Riehl's best dealership around and the service
Love Jim Riehl's best dealership around and the service is great. The staff is so nice and helpful. Tom Keith and Jason are wonderful
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great friendly service.
Great friendly service. It is good to have a great dealership. Very impressed with the service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly & Outstanding Service
Jim Riehl's Friendly CJD in Lapeer was able to get my vehicle into their shop much quicker than the dealership closer to my house. They were polite, thorough, and expedient with the repair (process).
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nick Grayson was extremely easy to work with.
Nick Grayson was extremely easy to work with. Prices are up everywhere and the lease payment certainley factored in to the decision. So far we really like our 24 BigHorn.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car