Reviews
Dealer never got back to me from an email request about
Dealer never got back to me from an email request about the price of the 2009 Honda element.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Harry Thank you for bringing this to our attention, and I sincerely apologize for not getting back to you regarding your inquiry about the 2009 Honda Element. That’s not the level of service we strive to provide, and I understand how frustrating that must have been. If you're still interested, I’d be happy to personally assist you and provide the information you were looking for. Please feel free to contact me directly at 714 766 6578 We appreciate your feedback — it helps us improve and provide a better experience for all our customers. Best regards, Leyna Hi Auto Sales
They do nothing to earn your business.
They do nothing to earn your business. They do not reply to emails, they don’t call, very lazy staff. Are they even trying to sell cars!?!?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi I'm very sorry to hear that your experience with us was disappointing. This is certainly not the standard we hold ourselves to, and I apologize for the lack of follow-up and communication you encountered. We understand that earning your business means being responsive, attentive, and proactive — and it's clear we missed the mark. Your feedback has been shared with our team, and we are actively working to improve in these areas. If you're willing to give us another chance, I’d be happy to personally assist you. Please feel free to reach out to me directly at [your contact information]. Thank you again for your feedback — it helps us grow and improve. Best regards, Leyna Hi Auto Sales
Great people to shop with.
Great people to shop with. No pressure no gimmicks just HI quality Lexus to choose from. I am still impressed w the whole experience I had with HI Auto Sales. A+ Top shelf humans! Thank you again for going over n beyond and saved my bacon when I got confused w the SMARTER THAN ME KEY!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Paul , Thank you so much for the kind words and for taking the time to share your experience! We’re thrilled to hear that you felt no pressure, appreciated the quality of our Lexus selection, and enjoyed working with our team It was truly our pleasure to help — and we’re glad we could assist with the "smarter-than-me" key moment (those keys really are clever!). Your feedback means a lot to us, and we’re honored to have earned your trust. Enjoy your new Lexus, and please don’t hesitate to reach out if you ever need anything! All the best, Leyna HI Auto Sales
Never returned the call or answered the email.
Never returned the call or answered the email. Very dissapointed. I would have driven to the dealership if they would have answered.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi John, I’m really sorry to hear about your experience and appreciate you taking the time to share this feedback. It's clear we fell short in our communication, and that’s absolutely not the impression we want to leave. We take your comments seriously and are addressing this with our team to ensure better responsiveness moving forward. If you’re open to it, I’d like to personally assist you and make things right. You can reach me directly at [your contact info]. Thank you again for bringing this to our attention — we’re committed to doing better. Best regards, Hi Auto Sales
Great experience
The people were very friendly and made me, a first time buyer, feel secured and well taken care of. I am thankful for the positive buying experience and their great customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Happy 3rd Car Purchased Here
This is our 3rd car purchased here. They find great older or high mileage cars. Clean them up, fix them up and sell back to the public. When it was time to get my stepson a car, I knew Hi Auto Sales would be where we would go to buy a good quality car that we could rack up more miles on. I’ve purchased 2 cars and put over 60,000 miles each on them when they both had over 130,000 miles already. Don’t be after if of buying a high mileage car from Hi Auto Sales, they can get you financed and back on the road. We will be back for a 4th car in the next year I’m sure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kind friendly people
My experience with Hi Auto was easy, non intimidating and friendly. A real family atmosphere. I would highly recommend them for their great cars and prices.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good dealer, good services, communication is ok.
Very responsive when asked for additional information, Great communication and service - i am very happy with the car i bought here, will recommend my friends come here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very happy with my purchase
I’m very happy with my purchase. Hi Auto has very good customer service, bought a very clean Lexus LC. I would recommend 100% to these friendly husband, and wife dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The car was just as stated.
The car was just as stated. I financed the car through them and they were very helpful. The car is in excellent condition and runs great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car