Reviews
Very Satisfied
My husband knew what kind of Lexus I was looking for, so he drove from San Luis Obispo (about a 4 hour drive) because this dealership had so many to choose from. He got me a slightly used RX350 in white and I love it. It looks beautiful and drives excellent. He said the sales rep (Chris) was very professional and the transaction went very smoothly. Thank you HI Auto Sales for my Lexus, I couldn't be happier!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, Dsandyb3! Thank you for choosing Hi Auto Sales! We hope you enjoy the RX 350 that you drove 4 hours for! Our sales rep works daily to keep himself informed about car specs and how to better help the customer. We hope you choose us again in the future! -Hi Auto Sales
Very Satisfied
My husband knew what kind of Lexus I was looking for, so he drove from San Luis Obispo (about a 4 hour drive) because this dealership had so many to choose from. He got me a slightly used RX350 in white and I love it. It looks beautiful and drives excellent. He said the sales rep (Chris) was very professional and the transaction went very smoothly. Thank you HI Auto Sales for my Lexus, I couldn't be happier!!!
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best Customer Service
It's been a long time since I bought a car. I've been looking at new lately, but then the used car I was looking for popped up at this dealership. Don and Chris were very open to a test drive and even an outside checkover. The buying experience here turned out to be so smooth, they did everything right to make it all happen. Very pleased to work with them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, Lawrence! Thank you for choosing Hi Auto Sales. At our business, we always try to accommodate to everyone's needs, even if it includes a third party checkover. We're here to conduct honest business with our customers and to make it as easy and simple as possible. We hope you choose from Hi Auto Sales in the future! -Hi Auto Sales
Great Deals/Great Selection!
"Looking for a used car in excellent condition with a very low price point? How about throwing in friendly service and a nice low auto loan rate? Then HI AUTO SALES is your dealer, they are definitely ours! As retired law enforcement, I am quite skeptical of ridiculous promises and look for tricks and tacked on hidden fees...there was none of that here. Do not let the small space fool you, Hi Auto has many beautiful cars there, it is clear that Don and Chris are particular about the cars they choose to bring to their lot. We looked into a lot of the windows and all the cars were immaculate inside. OUR RECOMMENDATION FOR YOU to have the perfect car buying experience: Do your homework first, test drive different models/years of cars at big dealerships until you find the make and model you are interested in. Check the prices on Cars.com and find what extra features you must have on the car. We did this and compared the prices to find Hi Auto had our Lexus LS460L fully loaded, for a great price. So when we got to Hi Auto Sales we knew what the ride should feel like, we knew this particular Lexus had all the features we wanted, we took it out for a drive and that was all it took. Makes the decision fast and easy. No one handed us off to a slick sales manager or other big dealership tricksters. You sit with Chris, Don, or Lena and get treated like family. We were pre-qualified through our credit union with a high FICO score and Chris found us a very competitive rate at their lender so we could fund on the weekend. No hassle, no stress, no extra fees, just a pleasant buying experience. Never had such a great experience buying a car, we love this car and will most definitely return when our sons need cars for college. And by the way...the birds are lovely! "
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello James, Thank you for choosing Hi Auto Sales. We're glad that you found the LS460L of your liking with a price that both of us can benefit from. We're here to do honest business with our customers and won't stop at anything short of that. If you have any question or concerns, feel free to stop by again or call/email us. We hope you choose to do business again! -Hi Auto Sales
MAMA'S HAPPY
After looking off and on for a Lexus for 6 months, I found the best deal at Hi Auto. First of all...all the cars on the lot were clean and detailed, touched up, had car mats, were clearly labeled with year and pricing, and decent selection. They facilitated taking the vehicle to Lexus for an inspection and then when only very mild problems were found they corrected them without argument. They changed the oil and put a new battery in the day of purchase as well. They also rewashed the vehicle on the day of purchase. I also financed the vehicle with them because they found a better rate than I could find, and it was fast and easy. Lastly, I even purchased an extended warranty because it was such a good deal (I had done my shopping on that as well). They were personable and efficient. NO pressure. NO haggle. I would purchase from them again in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Riki, Thank you for choosing Hi Auto Sales. We're glad that you found the Lexus that you're looking for. As always, we'll be available for you to contact if you have any question or concerns. We hope you choose us again for your next purchase! -Hi Auto Sales
Bad Customer Service
I went there with my husband looking for a car. We drove from Riverside just to look at that vehicle, when we get there they tell us to look around. We did. Then we went into the office and was overwhelmed by all the birds they had. We asked if we could test drive the vehicle and were told to come back on another day because there was too many cars blocking the one we liked. They were so unprofessional and demanding. I would never shop there. I don't understand why they have any good reviews.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
first of all , let me clear about the birds thing. some dealer ship likes certain things, some has fish tank, some has dogs on the side , the back for their own purpose, I am sorry that you don't like birds, I think they are innocent creatures, just that they make noises, I am sorry the noises of these small birds bother you so much. secondary, you did not disclosed the time you came in, was it early or late evening, closing to close hour as it's getting dark around 5-5.30 in November. Perhaps, too many cars got block in the one you want to test drive, and they are closing up soon and bear this in mind that lenders are closes at 5-5.30p as well. most car dealership, what they have a policy is to pre-qual to see credit worthiness, down pay, employment, income, and proof of it to see if they are able to get finance with lenders prior to test drive and not able to get finance, so we want to do first thing first and test drive 2nd. Perhaps, you felt reject that they did not allowed you for test drive. but please, please , understand for us and as many other dealerships, if they have 20 test drive a day and most of them are not qualify for loan, just as if we 're looking to buy a house and the agent drive a client all over town, and find out this client can't afford it and lenders won't approve it. The reason we have many good reviews because the way we do business, by not lying, cheating, not take advantages of customers, we just provided a good deal, on a good cars, good rate, we're working with the customers before and after the sales if they need our help, not just cleaning our hands after the sales and walk away as other dealerships do. We don't tell customer one thing and do the other, that is not our model of doing business, Because we DON'T NEED TO LIES, CHEAT, OR STEAL. We do the honest way of business, if you like the price and the car, then you buy it, if not , NO PROBLEMS AT ALL, we understand. There are many other dealerships not just us. THAT IS WHY WE HAVE GOOD REVIEWS FORM CUSTOMERS DID BUSINESS WITH US, AND KNOW ABOUT US. I am so sorry that the birds bugging you and the staff here does not allow a test drive., and you were driving a long way as your email mentioned that you came from Riverside, however regardless how far you came , by let these birds bother you and not able to test drive does not mean we have a bad customer service, There are 2 side of every coins, for that we think that we do not deserve 1 star , but then again you and us see things different ways. We explained the reason why and we couldn't allowed for test drive, we were not demanding, as demanding has nothing to do with test drive or not. We were not rude or any kind of un professional, just that we do not allow test drive with out pre -qualify customers.. But again I am sorry you feel that way, no bad attention intended., just maybe you don't like the way we explain or plainly don't tolerance of our policy. We 're sorry to cause you upset and I hope peace will find you. Best Regards, Chris @Hi auto sales.
Chris was GREAT at Hi Auto!
I just recently bought a Smart Car from Chris at Hi Auto Sales and he made the process feel so easy. From the very moment I submitted an email of interest in the car, and the very moment that Chris called me, he gave me hope. Speaking to him was as if I had known him my whole life. Within two days, he got me approved, and got me into the car that I wanted......I will NEVER go anywhere else to purchase a car again AND i will refer everyone I know to Chris as well. Please...whatever your situation is, if you are looking to buy a car, call Chris at Hi Auto Sales @ #714-766-6578 and I can almost guarantee you will have the best experience buying the car of your dreams.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
hello Kelly, thank you for your wonder thoughts and happy words to other customers, we really appreciates your business, and friendship and your wonderful personalities. we Hi auto sales wants to thank you for everything, and wish this vehicle you purchased will long last and served you well. if you need help or assistant at all, please don't hesitate to contact us. again, thank you Kelly.
Honest Dealer; Exceptional Customer Service
The customer service at Hi Auto Sales was exceptional; more than what I was expecting from a car dealership. Chris, Don and team were great to work with - honest, friendly, and very professional. I came to Hi in response to an ad for a vehicle they had recently listed. After reviewing the car, I determined that it just was not what I was looking for. Chris and his team responded quickly by finding out about my preferences, and then searching through their inventory for something that I might like. After showing me some other options, they matched me with a clean, 2007 Nissan Sentra SER. I was a little hesitant at first, since I had not done any additional research on the car. Chris, however, took the time to walk me through the facts, features, and benefits of owning this car. Not once did I feel pressured to purchase the vehicle. However, after a careful review of the car, and taking it out for a test drive, I decided to buy. The purchasing process was handled very quickly and professionally. Chris worked to ready the car for delivery while I signed the papers. The team even stayed late to make sure that I was happy with my purchase. Since then, I have been able to do more in-depth reviews on the car, and have confirmed that everything is as Chris explained it. The car is in excellent condition, and I am very happy with my purchase. It?s hard to find car dealers as honest and friendly as those at Hi Auto Sales. Thanks Chris and team for making honesty and customer service a priority. PS - Part of the reason I chose this dealer was after reading through all of their reviews (both good and bad). Please note that the dealer takes the time to review, research, and answer each customer comment. The team at Hi Auto Sales are good, honest people. They are working hard to do the right thing in an industry (used car sales) that isn't always known for its integrity. In my opinion, it would be worth your time to check them out when buying a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
hello Jeremy, First of all I like to thank you for your business, and professionalism words you gave us. I know you could go any where to buy, but you chose us, and then gave us a great though . We'll do whatever it takes, to do it right,honest,courtesy ways.I believed that is the only way to stay long in business. btw, if you need anything or any questions, please feel free to call us, we'll happy to help. We at Hi auto sales really appreciates your comment and we wish you will have this car you purchased for a long time. Again thank you Jeremy. Perhaps, we'll see you again in few years for new vehicle.
Best online experience of my life!
In searching for a 2005 Toyota Celica GTS online, I came upon a car dealership in Westminster, California that had just listed via cars.com the perfect Celica. Although I live in Columbus, Ohio, I thought I would call them to see if it was still available. The salesman Chris answered all of my questions and explained that it was just listed the previous evening. Since I knew that 2005 Toyota Celica GTS's are quite rare and this was in pristine condition, I decided to put a deposit on it to hold it. Just talking to Chris over the phone, I knew I was dealing with a reputable car dealership so I decided to send him a wire transfer for the full amount. Soon afterwards I received my car and couldn't be happier with it. The entire buying experience with Hi Auto Sales was exceptional and I would recommend it to anyone nationwide. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
thank you so much for your positive comment and review for us, Miss Diane. I hope that you will enjoy your Celica for many years to come. I know you went to a lot of trouble to post your review on line as they were errors from the their web, and despite all problems, you came through to complete in writing us a wonderful words.. thank you so much for your business, and your awesome personality, even though we've never met, I wish every customers just like you.Chris
the best dealership in Westminster
as a woman I can be easily be taken advantage of, I visited this dealership several time and tried to save up the money to buy one of their vehicles. Chris was my salesman and treated me like a queen, he was very respectful, honest. It was a pleasant experience and I would highly recommend it to any one who is buying a used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
hello Gail, thank you for your wonderful thoughts of us. We are here to do business with the honest, straight forward,no xxxxxx business here. We respect, and provide the best service to all customers regardless.at least, that is my principal, the right way to do business. thank you again Gail, enjoy your Saturn Aura. regards..Chris