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Hi Auto Sales INC.

(56 reviews)
Visit Hi Auto Sales INC.
Sales hours: 9:00am to 6:00pm
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Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–6:00pm
Sunday 9:00am–5:00pm
(714) 793-9828 (714) 793-9828

Reviews

(56 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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There are more places to give my money to.

I made a low offer on a car as would any prudent buyer should do. I expected to be rejected but hoped for a counter or a simple price is firm. Don Ho did neither. He replied with a sarcastic condescending comment about me selling him cars that I find at that price and good "luck b/c I will need it". He continued to play email ping pong even after being told to stop. He accused me that I "must have never bought a car before", "must be my first", "do my research and homework", don't offend him with my offer, and on and on and on. I stopped replying but his last email was just the words "so long"....OMG. This guy has got issues. I'll spend my hard earned money where I am respected as a customer. Don, too many places in CA that sells the same cars you sell to have to put up with your attitude.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

I am sorry,that your email was answer this way ,this is the way we want are company reperesented,i discussed this with the sale person that answer the email after that talk I desiced it would be best to not have him work here , he has been let go for the reseason you told us,plese note when the email was sent to you the sale person used my computer with signed the email with my name ,this was also not correct,if you would reconsider our company I would be happy to handle you personnaly my name Don ( General manager ) my hour are 9-6 714-766-6578

Great services, best experiences that I ever had

The dealer is small. But they have the best services. That was the best car shopping experience that I ever had here! I bought a is 350c today . The couple owner is really nice person. They make price pretty good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

hello Lili, thank you for your wonderful review to us with a great deal you got , and I am glad you got a good service from Leyna and Don.. Please see us if you ever need another vehicle in future. best regards

Happy Customer

this dealership had quality lexus and toyota cars at great prices. i ended up buying a lexus i250 that was the cheapest on the internet. service was good and i was in and out of there within 2 hours. I would recommend them to my friends.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you to you as one of our customer, I am so glad to hear that you were happy with the deal you got and our staff were able to provided you a good service that you deserved. please ;let your friends and family knows who we are, and come to see us if they ever need to buy a new car.. we'll be here for them as service and great deal.. thanks. Chris

worst experience yet.

just stay away from this place.all i can say is that i bought a car and towed it back same day. and just totalled bs stuff. showing me paper work that they made up of car being fixed and it wasnt even touch or even looked at, after i mention an issue to them. common people! words that i was left with after driving the dealer with the car. " i try to do my best so that u can have a first timer good experience and trust dealers" ahahahahahha!! should never trust that dealer for sure!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

this vehicle you bought was 5 speed manual, and I remember that you were not able to drive stick when you came into our lot, my employee have to help you to drive it back to the lot when you were test drive. Perhaps after the sales, you were driving home and having problems of how to handle manual in traffic, that is in my opinion, as the car you were just fine when you left. And after all we were willing to take offer you either to fix it or take the car back without charging you a single dime. We felt bad for what happened to you with unhappy experience, but perhaps it's not any one at fault, it just does not work out sometimes the way we expected. PS. we have next door mechanic that we spend money for service to find the problems, but none found, go figure. and we've sold it to a customer a couple weeks later, and never heard any complain from him at all.

Good dealer

I had a very good experience with this dealer. Their internet prices are fair, their vehicles are above average, and the people there are very helpful and conscientious. Would recommend them for sure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

hello Mark, I am so glad to hear that you had a good experience with us, and rec'd a fair deal, and people here are service to your needs for your purchased. thank you Mark.

DO NOT BUY FROM THEM!

This is the most unreputable, dishonest company ever. We had negotiated a deal for a used car and was told numerous times that the vehicle had a clean Carfax and had not been involved in an accident. We drove 6 hours to pick the vehicle up only to find that all four sides of the car had been painted, poorly at that. When we pointed that out to the salesperson, he said the vehicle was bought at auction and may have been in a small accident. After pointing out all of the overspray and tape marks, not to mention the bondo, the salesperson walked away and did not come back out of the office. Being in the collision business ourselves, it was very apparent that virtually every vehicle on the lot was in fact repaired in some way. One vehicle had newly painted clear coat peeling off. I would stay as far away from this dealer as possible. They clearly purchase cars inexpensively at auction and then have them repaired at some sub-standard body shop.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

hello Nickky, I see that this incident happened 2 years ago.by the way my name is Chris, I am in sales here, on behalf of Hi auto sales, I really sincerely apologized any inconvenient we caused you. As this was the first ever happened. Such person in office that answer your call and gave you wrong info is no longer with us. You were right, the correct information should be given to customer, Especially they come from far away. so it was our bad, but no intention of cheating you or any one.We'll be more careful of describing and providing the info of certain vehicle in future. Thank you for let us know so we'll know what to do next time.. Chris