Ourisman Chevrolet of Bowie - Curbside Pick Up and Home Delivery Available

I walked in the dealership to look at the Chevy Malibu. I was approached by John Turner and he said he could assist me in trying to find a new car. He was the WORST person to help me with looking at a car. He couldn't tell me the features the car had. I was interested in a push button start he didn't know if the Malibu was equipped with it or not. He took my license so I could test drive it and took me out to the car told me to get in and told me he would show me how to pull out of the space so I wouldn't hit the other cars that were parked extremely close to it. Once I pulled out he told me to test drive it then come back and meet him at the office. He didn't explain any of the features of it to me. Didn't tell me how to adjust the seat or the mirrors or the steering wheel. I drove for 5mins an returned back to the dealership. I parked it in the space and walked back into the dealership. I sat down in his office he asked how I liked the car and I told him what I liked about it. He was on his computer the whole time. He then gave me his car and told me if I wanted it then to come back and let him know. I was SHOCKED he didn't go over anything about the car not even price even after I told him I was interested in buying a new car. After I left his office I went to the Kia dealership and by 2:00 pm because of the great service from the sales person and the managers I walked out of there with a brand new 2013 Kia Optima. I feel as tho if Mr. Turner had been a little more personable and more interested in selling me a car I might have chosen the Malibu especially if he had explained everything about the car. I am now a very happy owner of my new Optima which I love.

Attention Service Manager & all the mechanics who worked on my son, Sean Alexander's, 1999 Silverado: My son, who is a Midshipman at the Naval Academy, had the unfortunate experience of his truck experiencing a total engine failure. We, being a GM family, sourced your dealership via the internet, not knowing anything about your service performance quality and service level. With me living in Ft Myers, FL, and being a thousand miles distant from your shop, I had to proceed on blind faith. To our delight, Shawn Parrett, was the man on the job at the time. His attention to detail was exemplary. Without prompting from me, he reported on the service progress daily, a process that reinforced my comfort that I made the right choice of service provider. When my son came to pay for the repairs and retrieve his Silverado, Shawn took the time to review the repair process and outcome, plus carefully advised and detailed all required continuous maintenance and proper follow up. I wish to thank Sean Parrett for doing an outstanding job, representing the dealership with distinction, and enhancing the brand value that I am sure Mr. Robert Ourisman has invested substantial money and effort to create. Please feel free to share this message with Shawn, Mr. Ourisman, and your customers. Very Respectfully, Stephen J. Alexander Blue and Gold Officer United States Naval Academy 11620 Compass Point Drive Fort Myers, Florida 33908 239-313-7945

My daughter and I went there twice for several hours in a 2 day period. She did not have a lot of money to spend but wanted to look at a Chevy Cruze since she had seen the base models online at a reasonable price. He showed her more expensive cars and said he didn't have anything for less then $19,700 other then a spark which is similar to those tiny smart cars. He had her sit in a car that he said was $30,000 and that he could get her for 19,000. Of course when we went inside those numbers somehow went up. She showed him cars on their website that she was interested in but he said they were in transit or were more expensive even though she showed him their website with multiple cars listed as being in stock and in her price range. She asked him to get one from another dealer and he said he could have one there the next day but then brushed her off and pushed her towards other cars. We finally gave up and settled on a used Hyudai Sonata for $16,799. In the process of buying it I was asked to sign some kind of disclosure form that stated that I have been told that one or more of the conditions apply to this vehicle but nothing was checked. Upon asking he told me it doesn't need to be checked. I told him I wasn't signing it and he then checked the box stating that none of them applied. After signing more papers he hands me a carfax that says the car was at one time a rental, had been in an accident, leased and then bought at an auction. I don't know all of the items on this disclosure form but one did say if it had been a rental and he flat out denied that any of these applied. I have no problem buying a rental but not for $16,799 and not without being told this

I live in Easton MD and the local chevy dealer in my area is worthless. I own a 2007 corvette Z06 and needed to get a regular service done. I went to the Ourisman Chevrolet dealer in Bowie MD. I have NEVER had a better experience with a dealership in my life. The service manager was very helpful and polite. The two mechanics that worked on the car were both extremely professional and knowledgeable. They did a wonderful job and addressed all my needs. I was out of there in less than three hours. Everyone that had anything to do with my vehicle treated it like it was their own. In the future there will be no other place I will ever go for service or repairs other than Ourisman in Bowie. Thanks so much to all the staff for a great visit. Sincerely, Mr. Guenther

Ourisman of Bowie Me and my wife was really impress with Mr John turner customer service skills yesterday and the way him and the used car manager and finance team handle our deal yesterday.......after looking for months and going to different dealerships getting the run around we did not get that type treatment at Ourisman Bowie ....... We love the car and the service Mr Turner and staff went beyond beyond to handle our deal and it was a blessing even down to the phone receptionist was Perfect...... Thank you Thank you so much :) (1sgt Ret USMC) Lonnie D. Stancil ll Lead Anti terroism Officer P2E Operations 10119 Beach Road, Bldg 322 Fort Belvoir, Va 22060-5802 W: 703-704-2316 lonnie.d.stancil3.ctr@mail.mil

I stopped in to have a headlight replaced. They were able to see me right away and within the hour, I was driving away with two working headlights. The service was timely and the staff helpful. I gave the price a good rating because it cost over $166 due to the labor cost. With advanced technology, it is no longer the case that you can pop a worn bulb out and easily replace it with a new one.

I brought my car in twice to the dealership. First time, they couldn't communicate with the car's computer. Tried for 3 hours. Took it to another dealer - fixed in 15 min. At least they didn't charge me. Second time,charged me for 2 hours of work to fix computer issues. 1 week later the problem was back. No confidence in service department. Other dealer heard similar issues from other customers. Closest to me, but I don't want to go back to them.

I have purchased 3 Chevrolet vehicles in the past and Ourisman Chevrolet Service Manager Joe White has taken care of any and all problems I have had.

Our car had a problem and Buddy resolved the issue. He treated me with respect, dignity and courtesy. He came up with solutions that were cost effective and took care of the problem. He tries to solve the problem as if it was his own car. Buddy is one of the best employees Ourisman Chevrolet has and needs to be recognized for his professionalism, courtesy, and problem solving skills. I could go on and on, but I will just say "thanks" to Buddy and wish everyone at Ourisman Happy and Safe Holiday season and a very Happy New Year. Thanks again, Diamond P.

Start to finish, not a bad experience. This was the 2nd time both my wife and I each bought cars at this dealership the same day. That says alot.