Ourisman Chevrolet of Bowie - Curbside Pick Up and Home Delivery Available

I was interested in a 2012 Malibu and did a lot of research on the web. Subsequently, I went to Ourisman Chevrolet to test drive a 4 cylinder model. I was met almost immediately by John “JT” Turner who quickly produced a 2012 model and handed me the keys. I was most appreciative to test drive the car without the pressure of a salesperson in the back seat! After I decided to purchase a Malibu, JT was most helpful answering all my questions honestly and without reservation. Additionally, Mr. Chris Goins was most cooperative in working different financial senarios and together we were able to arrive at a competitive price that we all were happy with. I knew the dealership closed at 9:00 p.m. but both JT and Chris stayed much later answering all my questions and crunching numbers so I could meet my budget. Two days later when I went to pick up the car, I met Mr. William Taliaferro, the Finance Manager. William had to change the paperwork at least twice due to mistakes on my part. Each time William printed up new papers without complaint. Eventually all the paperwork was completed and JT even took the time to explain how everything worked! I have bought a number of cars but no sales person ever did that. In short, I would not hesitate to purchase another Chevrolet from Ourisman. JT, Chris, and William were a pleasure to work with. Like the jingle says, I pretty much got my way at Ourisman Chevrolet!

DO NOT TRY TO BRING A COMPEITORS OFFER TO THEM! My complaint to the dealership follows. Their official response has been that my offer was not signed by the competitor, however this reasoning was offered only after four or five attempts to try and meet/beat the competitor's offer with no mention of needing anything signed. If they would have put this reason forth first, I would have no complaint. But they did the best they could to elude and decieve until the settled on a reason they would not beat the competitor. In summary, I provided a valid, documented, offer on a 2012 Chevrolet Malibu from a competitor to your sales department on Friday, January 21st. My understanding is that your team recognized the price as a “loser deal” and tried the best they could to avoid the email advertisement I had received a week earlier from Andrew Williams promising to beat any competitor’s offer. Not only would your dealership not beat the offer in hand, they also contacted the other dealership the very same day to let them know I had passed along their offer, and in doing so, nullified the deal at both dealerships. The details of my experience are as follows: - Throughout the month of December (2011), I had been contacting various local Chevrolet dealerships about their Malibu inventories as well as their advertised prices and which costs were or were not included in those advertised prices. - On Monday, January 16th, I visited your dealership and was treated very well by Ozzie Turner, one of your sales consultants. He helped me check out a 2012 Malibu and a 2012 Cruze. At the conclusion of that visit, he provided me a written offer on the Malibu with a total “out-the-door” price. At that time, I told him I would consider the offer but that price was my clear driver in the deal and I was not willing to close the deal. - Over the next two days, I emailed a counter offer to Ourisman Chevrolet of Bowie. I also emailed my offer to other local Chevrolet dealerships. From those inquiries, I received my best offer from Ourisman Rockmont Chevrolet. - Their offer was $362 higher than my personal budget for a new vehicle so I inquired further about lowering their cost. At that time, Richard Cunningham made it clear that the vehicle (2012 Chevrolet Malibu LS) was already being offered at a loss to their dealership and that they would not reduce the price any further. - In an effort to close the gap between the total vehicle price and my budget, I inquired with Andrew Williams (on Friday January 20th) to see if he would be able to beat an offer from Ourisman Chevrolet Rockmont. I inquired with Andrew because he had sent me an email blast approximately one week earlier stating Ourisman Chevrolet of Bowie would beat any competitor’s offer. Hours after I sent the email to Andrew, Ozzie gave me a call and asked me to forward the email offer to Meredith Dotson. - Ozzie than called me back after Ourisman Chevrolet of Bowie had received my offer from Ourisman Rockmont Chevrolet and said Ourisman Chevrolet of Bowie would not be able to match this offer. - When I pressed him further, he rechecked with his management and then called me again to tell me Ourisman Chevrolet of Bowie would match the offer if I traded in my old vehicle (which had initially been assessed by Ozzie on Monday at a value of $250). - When I reminded him that the trade vehicle was not part of the standing offer from Ourisman Rockmont Chevrolet, he again rechecked with management and called me back to tell me they would make me the deal if I financed through you guys. At this point, he was giving me an “out-the-door” price around $18,035. Again, I pressed further because this was clearly not matching the comparable price from Ourisman Rockmont Chevrolet at $17,035. Again, Ozzie said he would check with management and this time did not call me back. - Meanwhile, sometime during this exchange, someone from your dealership contacted Ourisman Rockmont Chevrolet because Richard Cunningham emailed me twice offering to increase the value that Ourisman Chevrolet of Bowie was offering on my trade (which was still not part of the deal with either dealership in my mind). - On Saturday, January 21st, I called Ozzie at Ourisman Chevrolet of Bowie to inquire about the status since he had not called me back as promised. During this conversation, I was told that Ourisman Rockmont Chevrolet was a sister store and therefore not considered a competitor. When I asked to speak to Meredith or a manager, Ozzie told me Meredith was off and that you and Lew Gilinksy were unavailable, but would return my call at the number I left. - Approximately a half hour later, Ozzie called me back and stated that I would need to bring in a signed “Buyer’s Order” from Ourisman Rockmont Chevrolet and then Ourisman of Chevrolet would beat the offer. - Following that exchange, I checked my email and read a message from Regina Matthews (Internet Sales at Ourisman Rockmont Chevrolet) stating that both dealerships would not be doing my deal for a new Malibu. My concerns with the advertising and business practices of Ourisman Chevrolet of Bowie are as follows: 1) Over the two day period from Friday January 20th through Saturday January 21st I spoke with Ozzie on the phone four or five times, each time essentially being provided a different reasoning/excuse as to why Ourisman Chevrolet of Bowie could not beat the offer. It was clear after the first two excuses that your dealership would have beaten the offer had it not been considered a “loser deal” to start. 2) Upon requesting to speak with management, I received a call back from Ozzie, essentially a middle man who had to listen to my complaints. Ozzie was professional and courteous in all of our interactions, but to improve the customer service/process, I believe a manager should have been calling me by this point. 3) When I provided your dealership my offer from a competitor, someone alerted the other dealership that I was trying to obtain a matching offer from your dealership. Your dealership offered to beat any competitor’s offer, not call the other guy and tell them that I was trying to get a better price, thereby nullifying my relationship with both dealers. In my mind that defeats the purpose of advertising to beat your competitor’s. As a consumer, I believe it is perfectly acceptable (and expected) to perform research and shop around for the best deal. In this case, I believe I did this to the point that my best offer (from Ourisman Rockmont Chevrolet) really was an unbelievable offer. When I returned to Ourisman Chevrolet of Bowie to cash in on your advertisement to beat any competitor, you did not follow through on your own advertisement. As I pressed further for a management response, I did not hear from any managers and your dealership reached out to Ourisman Rockmont Chevrolet to negate the deal with them as well. My hope is that other potential buyer’s do not experience anything like I have over the last few days.

I recently stopped by my local Chevrolet Dealership, Ourisman Chevrolet in Bowie, Md., to take an up close look at the 2012 Chevrolet Traverse. I was greeted by John "JT" Turner, an exceedingly friendly, knowledgeable and helpful sales professional who answered all my questions directly and honestly -- an approach I never anticipated from a car salesman. JT was an absolute pleasure to work with and quickly turned my fact-finding mission into a first-class buying experience. Both JT and Rocky, the gentleman who guided me through arranging financing for my (OK I'll be honest, my wife's) 2012 Traverse, completely answered all my questions and cultivated a zero-pressure buying experience, hands down the best I've ever had. This was my first Ourisman Chevrolet purchase, but surely not my last. I will absolutely be recommending JT, Rocky and Ourisman Chevrolet of Bowie to my friends.

Would recommend that if you're looking for a great car buying experience, you start and end your search at this dealership. Start to finish - a great experience - and we've purchased many vehicles in our lives. Friendly, professional, AND honest & straightforward. They don't waste your time with the run-around you can get at other dealerships. We knew we were special ordering our new vehicle and did extensive research to make sure we knew what we wanted. But, even armed with our lists, the sales staff (especially Lew) gave us insight into what would and would not work for what we envisioned. Now we have a vehicle designed just for us.

From the moment I started working with Chris Johnson (my inital sales person) it was a good experience. Chris and the others worked very hard to give me the best deal that they could. Even after I bought my new 2012 Malibu, they continued to work to get my interest rate down even lower. I would wholeheartedly recommend this dealership and these guys.

Horrible service department. I took my vehicle in for service with a intermittent rear turn signal issue. The service rep refused to look at my SUV. He told if they can't find anything wrong they won't get paid by Chevy. I can't magically make the light have problems at a whim.

Not the first vehicle I've purchased from Ourisman Bowie Chevrolet, and won't be the last - their customer service is A+. The sales staff is knowledgable, and was willing to go an extra mile to help us purchase a vehicle. We even had a vehicle brought over from another dealer and decided it didn't have everything we wanted, and the staff went out of their way to get us a different one that did meet all our requirements. Gold star to Lew and JT for doing everything possible to satisfy our purchasing experience. I've also dealt with the service department over the years, and found them to be a little pricey but worth every penny - they definitely go out of their way to help. Body shop is best in the region. Gold star for this dealer!

I can't say enough wonderful things about this dealership and the people I worked with. Kenny is an exceptional person,Kind, and honest. He was informative,and so pleasant to work with from the first time I met him through-out our entire visit. Chris Goins was my first contact by phone and just from his positive outlook and warm voice I knew I wanted to try this dealer. Lew helped Kenny on Sunday and My husband and I were so comfortable with him and appreciated all his hard work. We had to come back and between Kenny and Chris they were able to really help us make a great deal..They worked so hard to help us with a difficult trade in, and finance but some how they kept smiling and made it work. Not once did they make my husband and I feel uncomfortable about our trade or financing. Thank you all, I can't tell you how much I love my Malibu!! I can't wait to refer anyone I can to you all.... Thank you, Joy and Billy Marsters

To keep this brief..... The day started off pretty good but then Mr. Putney tried to push the car I test drove and then tried to switch it out with another car same color but a lower class (less features) and tripled the miles. All of a sudden this overly friendly person became this arrogant, loud talking person. Talking, joking, laughing with other employees while we were in the middle of a deal. There was an issue with the numbers that we discussed and what was actually presented in the finance dept and when he was asked to come in he pretended like he didn't have a clue about what we had negotiated. He forgot to give me all of my paperwork, not only him but Teri in the finance dept and had to mail it to me. They try to charge me for tags and fees when I was keeping my tags. All in all I have to honestly say I love my car but I will never ever step foot in Ourisman Chevrolet of Bowie again. I believe the customer comes first and although we all know the dealerships are about making money. However there should still be a level of respect, consideration, professionalism and morals. Hopefully the dealership and Mr. Putney will take this review seriously because no matter how many "positive" reviews you may get any negative review you get will stand out even if it's only one it should mean something.

First went to another Chevy dealer on the promise of a great price, but got the usual sales runaround. Went to Ourisman of Bowie, and found that they were straight shooters. After some negotiating, they found a way to get me the car I wanted at a price I was very happy with. Ozzie Turner was very friendly, all staff I dealt with were very helpful and professional. Would highly recommend Ourisman to others.