Reviews
Took our car in for service- issue was not resolved.
Took our car in for service- issue was not resolved. Called back to schedule another service- big mistake. Apparently customers are an inconvenience for them. The rude lady that answers the phone just kept putting us on hold. We never got the appointment made- find another service center. This one is incompetent and rude
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello. Can you please reach out to our service manager a call so that we can address the parties involved -Derek Kline 301-262-7600
Great Job!
As always, Job Well Done! Each time I take my truck in for service, they never disappoint.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great
Great My experience was a quick in-and-out. Everyone there was friendly good experience comfortable atmosphere
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Review
I have always had great a relationship with ourisman Chevrolet
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Joe Gross is the BEST, I almost gave up on trading my
Joe Gross is the BEST, I almost gave up on trading my car, He gave me the confidence to hold on that things will work out and they did. He's a Wonderful Sales Person. I would recommend him to everybody. When my Daughter's get their license I'm bringing them right to Joe. Thanks Joe Gross
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brad Hamilton and his crew accepted the trade-in of my
Brad Hamilton and his crew accepted the trade-in of my 2018 Chevrolet Traverse without my signature on the title. As a result of the unethical actions of this team, I lost the $15,000 I invested in monthly payments plus the positive equity from the trade-in of my Jeep for the 2018 Chevrolet Traverse. The next action his team took was to threaten to sue me for my signature on the title. DO NOT GIVE THEM YOUR BUSINESS.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
If I could rate this a zero I would. I have called at...
If I could rate this a zero I would. I have called at least 4 times a week for the last month to talk to Ms. Craft about an extended warranty refund. No returns calls. I left messages and spoke to Reggie and again no response. Basically you as the consumer only matter when your are purchasing the vehicle. Would not RECOMMEND.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I went to Service dept. (w/Moe Qureshy as my rep.) for a...
I went to Service dept. (w/Moe Qureshy as my rep.) for a recall issue on an '08 Town & Country, as well as a free multipoint vehicle safety inspection. Recall issue was taken care of as was the full inspection. The mechanic was great, gave me a tour of the underside of my new/used van. I gave no "OK" for any paid work, yet $260. of work was done. I was presented the invoice by another service desk worker whom Moe Qureshy handed me off to, as Moe needed to go to lunch in a hurry. Major fault is mine as I just paid it. I was fully prepared to get a long list of tasks completed there, I will not go there again and wish I had read reviews prior. My biggest regret is that I just paid and did not hold them accountable. If you go here, be careful, they have a slick operation. ps, this is my 1st bad review for a business, it was bad enough to seek writing a review.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I've brought three vehicles from this dealership and I...
I've brought three vehicles from this dealership and I have to say this is thee worst experience I've had with looking to purchase a vehicle.. The sales person thought I was his friend and talked to me any way he thought. I went to the dealership with financing in my hand and they did nothing to assist me with what I wanted. All I can say is wow and I will be looking elsewhere for a vehicle.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
******BUYER BEWARE*****I have had nothing but problems...
******BUYER BEWARE***** I have had nothing but problems with this dealership from the very beginning. Most recent I have called 4 times in the past week to speak with someone about getting a refund on the extended warranty I purchased on a vehicle I bought from them (I’ll get to that later). 2 messages left on the main voicemail box that it says will be returned the next day, a message left on the GMs voicemail and a message left with the receptionist. 4 messages in the past week and no return calls. This dealership is a joke. I would not recommend anyone buying from them. Look at the other reviews. Their customer service is terrible.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car