Burns Honda

I came in, explained the problem (possible battery), it was checked out while I waited and in under one hour I was on my way with a new battery. All for no charge.

First they wouldnt take the coupon from their website.They tried saying the discount was already there but I proved to Steve that the website has the price marked as regular prices.A few simple services turned into a nightmare.Steve made an excuse to keep the car and I found out that they ruined a $600 dollar wheel and called wheel fix to try and fix it.I saw the slip when I was paying and confronted him.A rude beligerant Steve Narleski ask how I knew.I said the paperwork is right there.He then admitted the Mechanic ruined the wheel.I was ticked.They could have been honest and ordered a new wheel.No they are DISHONEST!I demanded the wheel be replaced with one from a new car on the lot.They did but didnt balance the wheel and I had to drive 7 hrs at 50 miles an hour.I has a dealer in Virginia look at it and the didnt balance the wheel and they blew out the rear brake light when they attempted to fix the rear deck which is worse than ever.Then The Service Manager was called in the VP office and They tried saying wheels no longer get balanced.Hall Honda in Va said they never saw that memo and laughed.Save yourself the hassle and Never go to BURNS HONDA SERVICE for anything.Their work stinks and dont even have the integrity to be honest even when the are caught!Whatever they did to my brand new Honda,they made is shake like a rattle.BURNS HONDA SUCKS IN PLAIN ENGLISH!I reported them to Honda and the BBB of New Jersey!

Staff was friendly, kept me updated on progress and new issues, and kept the price reasonable. Plus, the work was done quicker than anticipated. Thank you!

Tag on an extra $695. for parts that cost about $100 and wont sell the car with out it.Refused to give the overpayment for NJ tax and tags back.I had to fight for it.Told me my trade was going to an auction and thats why they couldnt give me book value for it.It ended up on their used car dealer in Oaklyn and was sold in weeks advertised as spotless which it was very nice and perfectly maintained.This dealership is more underhanded than most!

Everyone was polite and honest. I appreciate that I was informed at my arrival that it would take a little longer than usual for my oil change. I didn't mind waiting.

My service adviser Steve Narleski is the reason why I get all my work done in the Burns Honda Service center. He provides by far the best customer service and support that I have ever received from any Dealer or mechanic shop. He goes the extra mile and is very honest with me about what needs to be done. I will not go anywhere else as long as he is still at Honda. Top notch for sure.

timely, nice waiting area, treated as you would expect, your car was brought to you after service was completed, will come back , friendly staff.

No matter how badly I had wanted a car, I had been dreading going car shopping, for fear that the salesman would be too aggressive and try to hike up prices and add-ons that I had not originally wanted. (This had happened to me the last time I purchased a car elsewhere). Burns Honda as well as employees Adam Wjonar and Nicole McNamee were very welcoming and made my car purchasing experience smoother than I had ever anticipated. All of my concerns were taken seriously and all of my questions were answered directly, without any avoidance. Once the transaction was complete, Adam took his time showing me all of the great features that they had set up in my new car for me. I walked out of there knowing that I received a great deal on a great car and I would recommend Burns Honda in a heart beat. Thanks guys!

Before buying a car, we researched what cars had a combination of safety, fuel economy, and affordability. From talking to many others, Honda Civics have always lasted a long time, are one of the safest cars on the market, and get great mileage. We had had good experience with Burns Honda before, so went again and had a wonderful dealer Adam, who was a great salesman - friendly, honest, and professional, and gave us a price to match the lowest we had found at a competing location. If we are ever in the market for a new car (but who knows, because I've heard these Hondas last a long time!), we will definitely shop there again.

I have a concern about this visit to Burns Honda. I was charged for the tire rotation. The service rep spoke with me. Stated that my rear tires were wearing better than the front tires. Suggested a rotation would benefit the life of the tires. Produce a safer ride. Best tires leading the way. I responded that the tires were normally rotated when the maintenance service code appears and I surrender the car for service. The questioning seemed odd. Yet, I did give permission to the service rep to rotate the tire. Ques. Did the policy of complimentary tire rotation change? Or did Burns charge each time the tires were rotated? Kindly assist me with this concern. Thanks, Dean Spann