Basil Ford of Niagara Falls

I started looking online. Steve Baldo got back to me immediatly. Set up for a test drive. Whatever they told me is what I got > Was very happy with my service all the way around.

We worked with an amazing Sales Rep: Derek Young. Over the course of a few days and many questions, Derek was more than accommodating to every one of our questions. He made me feel like there was no pressure at all. We really felt like he wanted to get us into a vehicle that we could not only afford but also enjoy. We ended up getting a great rate on our 2014 Ford Escape lease. This car really shows where Ford is heading and that's in a great, forward thinking direction. We (my wife and I) run a computer business and found that the technology in the car was so perfect for our road trips, allowing for us to charge our MacBook pros without ever having to stop. We loved everything about our experience and would recommend Derek to anyone!

Beautiful facilities, friendly and knowledgeable personnel, I feel like we were treated very well, Derek spent a lot of time with my wife and I and answered all of our questions. I highly recommend Steve Baldo Ford!

I am very happy with the service I received on my recent truck purchase at the niagara falls location. I highly recommend the Baldo dealership.

I was totally impressed by the professionalism of the young gentleman that helped me the other day. Not only did he take the time to answer all my questions, he made me feel comfortable and didn't think my questions were foolish. As an older woman I appreciated the genuine kindness and patience that this salesman showed towards me. Even though I have not made up my mind as to what kind of vehicle I want, John showed me a variety of cars and trucks too and introduced me to some of the other personnel. I would definitely recommend to my friends to stop and see John Gentner at Steve Baldo's Ford in Niagara Falls. When I figure out what I want, I will buy from John.

Took my truck to them for a simple misfire on a spark plug and on a totally different side of the engine and spark plug,.....................they have caused coolant to leak into engine. The service manager Robert (Bob) Chavanne and his team of scared employees in fear of losing thier jobs refuses to comment or talk about matter nor take responsibility for the matter. Chavanne refuses to talk to me personally and refused to call me at all like his service counter reps stated he would. When i filed a BBB complaint Chavanne tried to lie to cover his tracks and in doing so contradicted himself 4 to 5 times with false information. This guy couldn't even get the year of my truck correct. And to top it off, they caused damage to my vehicle and think that I should pay for the work they did. I'm currently speaking with different forms of counsel and looking into former issues that are current to mine. This is not the first time that Steve Baldo has tried to cause problems to make more money. Steve Baldo is still under the same ownership as previous Rainbow / Gambino Ford, same practices, same high rates, and same lies..................DO NOT TAKE YOUR VEHICLE HERE. HOW MANY TIMES DO PEOPLE HAVE TO SUE THESE GUYS BEFORE PEOPLE WILL STOP TAKING THEIR VEHICLE HERE OR UNTIL THEY DECIDE TO START BEING A TRUE HONEST DEALERSHIP. If I had known that it was the same guys running the show I would have never taken my vehicle there. These guys knew I was relocating the very next day to the west coast and took advantage of me. DO LET THEM TAKE ADVANTAGE OF YOU! STOP THIS CORPORATE MONSTER NOW! This is just a small simple review of what really occured and anyone interested in knowing exactly what happened is welcome to contact me!!!

I have been buying cars for over 20 years, and Steve Baldo Ford made my recent purchase the most pleasurable I can remember BY FAR. There was no pressure at all, and I didn't have to play the back and forth game to get my best deal. I even got a more expensive car than I thought I could afford. I highly recommend Steve Baldo Ford to anyone in the market looking for a new Ford vehicle. A+++++++++

We felt no pressure at all during leasing our vehicle. From the time we walked in door we were treated with respect. All options were presented to us with no hidden agendas and that made our choice easy. From the general manager Al Baldo to Derek Young in sales, to finance, to finance Matthew Ramsdell and definitely Bob Chavanne service manager we were treated honestly and fairly. Thanks to all the staff. We love our vehicle and so glad we chose Steve Baldo

My Husband and I have been leasing Ford Vehicles since 1992...we have dealt with a number of different Dealerships, this time we choose Steve Baldo Ford, Niagara Falls, NY, to Lease our 2013 Edge. A year ago we stopped by the Dealership...had a few questions about our SYNC...this is when we met Derek Young, he answered all our questions and concerns, he did a great job getting us back on track. Derek was so nice and friendly...when we left that day we were very inpressed with Derek and decided we would like him to be our Salesman for our 2013 Lease. Needless to say, it was time to renew and we went to see Derek Young, at Steve Baldo Ford in Niagara Falls, NY...what a great experience, he did not pressure us into anything, he asked what we wanted in the car and found exactly what we wanted. The rebates and incentives were great...our payments are actually less than our previous Lease...now that's something to get excited about!!! Can't say enough about this Dealership, everyone we met was friendly, courteous and outgoing, making us feel comfortable...let me say again "You will not be pressured into buying something you do not want". We would definitely Lease here in the future!

Great experience throughout the whole process. Derek was extremely helpful and willing to work with my father and I on our busy schedules. He was pleasant and helpful willing to work with us on certain aspects that we wanted modified before we signed the papers. First time dealing with this process myself and he made it easy, I can definitely see myself recommending him to my friends looking for a new vehicle as well as using him in the future. Thanks you Steve Baldo Ford and Derek for a great experience.