Basil Ford of Niagara Falls

Basil is efficient, effective, polite, and very helpful. This is my 3rd vehicle from Basil, I would recommend my family, friends and strangers to purchase a vehicle from them.

I purchased a used vehicle from this location only three weeks ago. The vehicle itself is beautiful and the customer service provided by the finance manager Matthew was excellent. Unfortunately after a few weeks, the vehicle needed to be brough in for service. The repairs were minimal and unexpected by both myself and the dealer as I needed a replacement battery. I was able to speak with the general manager Al Baldo that was able to ensure my service repairs on the vehicle were addressed efficiently. He also took the time to speak with me regarding my experience, and confirm I was fully satisfied with my purchase. I was so please with the process of purchase and service thus far. I would highly recommend this dealership! Thank you again.

Purchased my 2012 Escape form here not too long ago. They have a great selection of vehicles, really something for everyone. My sales consultant Bryan Cellini was outstanding. He was very knowledgeable and patient. He was able to answer all my questions and was very professional. They were able to met my needs and able to get me the terms I wanted and the payment that fit my budget. I would highly recommend purchasing a vehicle from here and I will be telling everyone I know. I will definitely be buy my next vehicle from here as well.

I called Basil Ford for 1 week looking to speak to someone in the finance office abut my extended warranty. Matt in the finance office would never answer his phone or even return my calls. The same happened when I asked to talk to the sales manager (Wally). Final after a week, I spoke with both of them. They were unprofessional. Matt said that because my warranty was bought through Baldo Ford, (even though Bail Ford bought them out), he wouldn't help me & that I had to go directly to Ford. He gave me the phone # to call...and it was the wrong #. After talking to Ford, all Matt would have had to do was fax 2 papers to them for me. Basil Ford has lost a customer and I will definitely tell others about their poor customer service.

I was impressed by the quick response to my inquiry about the mercury mariner.I also have to give kudos to the salesman Brian for all his help in making our purchase process enjoyable. We have purchased vehicles from gambino's rainbow ford ,Baldo ford and now Basil ford and in all that time we've had no problems with the process otherwise we wouldn't have came back thanks to all the staff . We will surely be back for our next vehicle

The guys in the service department are uninterested in your issues. One smelled of alcohol had blood shot eyes & HE was very rude. My experience was horrible

I brought my car (07 crown vic) to dealership today to have a recall done on it for free (lower steering drive shaft). Now after they replaced the recall part, I now have a brake leak that I didn't have before. How ironic that I have a new problem now. It drove fine prior to bringing it in. Now the brake line squirts out fluid. The pedal feels way different than before. I would of noticed the fluid leaking prior and would of fixed it. I called and spoke to the manager Bob and said they didn't cause the problem. I did have my ABS light on prior but that was from an unrelated incident (need new module box) I believe they caused the problem by bumping into a line when doing recall work. Now they will not fix the problem they caused.

I had a great experience at Basil Ford of Niagara Falls. And Bashar was a great salesman!

I have been bringing me vehical here for years always thought there were great people and great service. The last time I brought my vehicle in for service the gentleman on the weekend behind the service counter was a very rude individual and tried to treat me as I were stupid. The gentleman during the week is a great guy to deal with although the last time had very much lack of communication. My vehical was in for the Secone time was there over a week for something that had been fixed once before that only took a day. Never got any call my truck was finished called during the week was told not finished then after 8 days called back to find my vehicle had been done.

Myself and my family have purchased multiple vehicles from Steve Baldo Ford. They have always been extremely professional, and have treated me and my family with nothing but respect. Recently, I was rear ended on the thruway, and had to unfortunately take my vehicle to Steve Baldo's collision center. Having never been in an accident before, I didn't know what to do, or how to do it. Fortunately, Leo, the collision manager made everything much MUCH less painful than I expected. They made my vehicle with $12,000 worth of damage look brand new again. Kudos to the entire staff at Steve Baldo Ford. I will be doing business there for the rest of my life!