Basil Ford of Niagara Falls

I've purchased two vehicles from Baldo's now, for myself back in February and more recently a brand new Fusion for my wife. They do an excellent job showing the features of the vehicle you are interested in and providing a low pressure environment. They were very easy to work with on numbers too, they really take the pain out of new car buying! The salesman followed through and delivered on everything they said they would. My wife and I are very happy with Baldo's and will be back for sure when our lease is over!

Today we purchased our 5th vehicle from Steve Baldo Ford. The reason we continue to return is because of the salesman we purchased our 3rd, 4th, and now 5th car from. Derrick Young has never made us feel like anything but a valued customer, and we truly believe he works in our best interest. There have been glitches with the service dept , and he has offered to step in and help in anyway he can. The time he devoted to us in our most recent selection enforces the fact that he wants his customer to be 100% satisfied. I highly recommend you talk specifically to Derrick, I doubt he will disappoint.

We have been leasing/buying cars every few years for 30 years. This is our first experience with a FORD dealership. The dealership is not flashy and high tech, they seem to be very low key and customer oriented. Our salesman Derek Young was one of the deciding factors to us purchasing from Steve Baldo Ford. Derek KNOWS his product line which made our decision to lease the Ford Edge much easier. We definitely took our time and visited several dealerships - this was not an impulse buy. Derek went above and beyond our expectations! He took his time, answered questions, and did not pressure us in any way. Pick up was smooth and actually fun. Derek went through the entire vehicle with us and left me very happy with our choice. Not only would I buy another Ford, but I would not hesitate to recommend Steve Baldo Ford, especially DEREK YOUNG. He was by far, the best car salesperson I have ever dealt with.

Thank you to the friendly staff at Steve Baldo Ford for your great service. The low listing price helped make the decision easy. I love my new car

I found this on Cars.com on Sunday morning September 7th. It was a left over 2013, and within an hour I had a response from the dealer about the vehicle. I purchased it on Monday with minimal emails back and forth and I picked it up in Niagra Falls on Thursday evening the 11th. I live in the Rochester area so it was great that when we showed up they were ready to close and the vehicle was ready to go. They were very professional throughout the process. The finance manager, Matt Ramsdell was easy to deal with and fun person to meet.

I am always leary of car dealers, having had some bad experiences with overly aggressive salesman and sales managers. The atmosphere at Steve Baldo Ford was very different. My salesman, Bojan, was extremely knowledgeable and honest too! After a test drive, there was no pressure to buy right then (I never buy a car at the 1st visit). The same lack of pressure came from the sales manager (sorry I forgot his name!). The car was ready when I wanted it. Bojan was great to work with and I would recommend him, and the Steve Baldo dealership to anyone. UPDATE 5/5/14. I had a problem with the vehicle just 3 days after picking it up. The dealer had it towed in within an hour. It turned out not to be a problem with the vehicle, but with me ;). But the service department fixed it for me. Many dealers are great before you buy a car, but I think it's the service AFTER the sale that show what a dealer is really like. I will definitely recommend Steve Baldo Ford.

Talk about a no hassle experience. I had an unusual situation with a trade in vehicle that was not owned by me that I needed to get a family member out from under. From Derek, to Bojan, & to Tom they understood the situation, worked with me, & showed true compassion in helping me. They never pressured me or nagged about how much I was looking to spend on a payment each month. Just questioned on what I was interested in & what I wanted or needed in a vehicle. On my initial visit to the dealership I asked for Derek who was suggested by a friend. He was busy with a customer delivery but escaped long enough to introduce himself, apologize, and asked if another salesman could help until he was done. Apologize for what I am not sure because we went there without appointment. Oh wait that would be courteous to apologize. How often do we see that now a days! Bojan found a vehicle similar to want we were looking for so we could test drive it to see if it was to our liking. Bojan stayed with us showing us the features of the vehicle all while keeping an eye for his scheduled customer to arrive for a pick up. We took the vehicle for a test drive & upon our return Derek was now available. We spoke with Derek then about other features & options & he was willing to locate a vehicle with options we were looking for. We made an appointment for return visit for the result of his search for a vehicle that would meet our wants. No request for even a deposit for a show of good faith. In the past I have had salesman ask me for a deposit for a show of good faith even before a test drive. Imagine my astonishment with a dealer going to locate a vehicle for me without even seeking a good faith deposit. Needless to say on our return they had located a vehicle & we purchased it. We would not hesitate to recommend Steve Baldo Ford to anyone, we felt all the employees at Steve Baldo Ford realize without good customer service they would not have customers so where would they be then. THANK YOU Derek, Bojan, Tom, Matt, & Leo in the Collison Shop.

I would highly recommend Steve Baldo Ford to friends and family.Derrik Young was our salesman and he was great. he was very helpful and knowledgeable ..and never pushy. I believe we were given a fair price and everything was hassle free.

I have given Steve Baldo's a great rating, everyone I talked to were very friendly and helpful. Especially Derek Young who was very accommodating and excellent sales person. He showed me all the functions of my Chevrolet HHR. I would recommend Steve Baldo's to everyone who is thinking about buying a car. They even followed up with phone calls and letters. THANK YOU ALL

This was a great experience. I met with Derek Young who was patient and accomodating. It was the first time I went throught a buying/leasing situation by myself and Derek made it an enjoyable and smooth experience. He is very well-versed, confident but never over-bearing or pushy which I appreciated. This was a great experience, I ended up leasing a Ford Escape which I absolutely love. The day I picked it up Derek went through the manual and explained all the functions of the car which was helpful. He took his time and never made me feel rushed. What a great salesperson he is. I have and will in the future recommend Derek Young and Steve Baldo Ford to others!!!