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(819 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Ford of Amherst from DealerRater.

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Samara Parks

Great experience at West Herr!! Mike Wilkinson is the salesman you want. We leased two cars from him. He is friendly, honest and got us a great deal. He makes the process very easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Lauren

Matt was very helpful. Great, attentive service. Answered all my questions and made the car buying experience less stressful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dawn B.

Mike Wilkinson and Joe Perry are the best, I receive nothing but the best service from them time and time again. I will only car shop at West Herr Ford in Getzville!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Amazing customer service

Frank C., Alicia, and Jim K. we?re an amazing help. The process was so quick and easy, no hassle. They give it to you straight. Didn?t spend more than an hour a day there. Was able to try out the car for an overnight and a few days later, leased the car. They defiantly know how to talk and treat their customers. Great job guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Drove from hours away, best car buying experience!

We drove from very far to West Herr Lincoln because of their selection of vehicles and were very impressed with their excellent Customer Service. Everyone was so kind and helpful. Our sales person Melissa Kluckhohn was amazing! She is knowledgeable, patient and professional. She was quick to return a phone call and made the whole process easy and smooth. Best car leasing experience! We would do the drive again! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Eyhab

Both my sales rep Mike Wilkinson and my service tech Firas Sallaj were absolutely fantastic

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying a used card

Thank you West Herr Ford/Lincoln for easy car buying. Kyle K. listened to our needs and I couldn't be happier with the car buying experience. Look forward to working with him in the future. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buying a used car

My experience at West Herr Ford Lincoln was great. Bob D., was great. I told him what I wanted, what my Financial status was, and he and the Financial manager heard me And got me a good deal. Everyone was friendly and kind and understandable. Thank you West Herr Ford Lincoln, and THANK you again Bob D. I really appreciate you and your company for your service. Jeanette Brooks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This dealership - "Integrity"

From our sales guy (twice) Matt to the GM (his brother), to the head of the financial department, there is pure integrity to the uttermost. We (my wife and I) were left jaw dropped at the above mentioned integrity that was shown in resolving a problem for us. Most other reviewers will speak of the service in terms of reasonable prices and good treatment of customers, but these people showed me what a dealer looks like when they shatter the classic stereotype of "crooked car salesman" and show just the opposite: where they not only help to resolve a hard situation (my wife and I were left with a totalled van due to flooding and no gap coverage), but actually INVESTED into our lives by moving mountains to get us a deal on a vehicle that made up for the headaches that water in a van had been causing us. I can't speak more highly of West Herr in general and the above three individuals mentioned in particular, and I pray that West Herr Ford Lincoln receives returned customers for years to come, with my wife and I being the first in line the next time we are looking for a vehicle. This branch of West Herr invested in the lives of customers, I only hope many people will find how rewarding it is to invest their money into purchasing a vehicle from them. Thank you West Herr Ford Lincoln, YOU are a business with integrity - thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent salesman

David Gasz sold me my first Lincoln. I purchased the mkc. I love it! David was very knowledge about all the different vehicles and all the options. He was very friendly and courteous. I had a very pleasurable experience at West Herr Lincoln with David. He is the reason I purchased my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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