Reviews
Excellent customer sevice.
Very informative with no pressure to buy. The buying process was quick and simple.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are ecstatic to read your review of our location, Larry. We sincerely thank you for your business and hope to continue serving you for many years to come!
Great service and very clean
We are so happy to have fond this dealership for service. Mike and the team are very helpful and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. Feel free to stop by if you ever need any more help.
C Max purchase
Had a Very good experience . The Wake Forest folks were very good. I felt at home when I entered the facility and was greeted by all the employees. Not pushy and very informative sales Team. I would recommend going there if you are buying a new or used car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are glad you chose our dealership, Arthur. It's good to hear our team is living up to the promise of providing fantastic service to our customers.
great job
it was great experience Richie the salesman is a rock star
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your response, Daniel! The staff at Crossroads Ford of Wake Forest always strives to provide personable and excellent customer service. We greatly appreciate your business and thank you again for the review!
Great Service
Tyrell, my service rep, is awesome. I feel right at home coming to Ford for service. He keeps his word on time frames and advises me concerning my car. I have no plans to go anywhere else for service and I live an hr away!:) Also love that the shop facilities are CLEAN
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback, Karen. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Scheduled maintenance and flat tire repair
I went to get a regular oil change as well as have a flat tire repaired. It turns out the tire had a cut on it so the service department said it wasn't covered under warranty. That message disappointed me since the tire cost $180 for the F150. However I believe I was treated fairly by the service department.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience, John! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
very clean
Friendly people understanding and open for questions
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Constance! Thank you for your positive review. We respect our customer's time and budget. If there is anything else we can do for you, please give us a call.
tinted windows
Made my truck legal that was purchased with illegal tint. This was done with good service and responses from all
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!
Great Services
They did a really great job! thank you very much. Checked everything thoroughly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great service , clean facility
My experience was great! I love my new corolla and my salesman (MARVIN) was very helpful to answer any and all of my questions . He did a wonderful job and he got back to me with the decision very quick. I will and have reccomended Crossroadford to my friends and family, and I tell them all to ask for Marvin because he is the best!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the amazing review, Henderson! We hope we can continue to do business with you again in the future! Take care!