Reviews
Customer Focused Service!
When I dropped my truck off with the engine light on knowing it was a misfire in one of the cylinders, I expected a large bill to get it fixed. Anthony was great in working with me to get the truck dropped off. I was even more surprised when he called later that afternoon to explain that the issue was known and would be taken care of by Ford. The cost to me was $0. He also worked it out for me to pick up the truck after hours so my down time was minimized. Great working with the team at Crossroads Wake Forest!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy you enjoyed working with our staff, Jeffrey! We appreciate your review and hope we can continue serving you for many years to come.
Great service
Service was great and quick! Great amenities for kids...I had a toddler and a baby with me! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fiala Service on 10/8
Service was great as always. I've been bringing it here for 3 years and have always had good experiences.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Do not hesitate to call if you need anything. Be safe on the road.
Oil change, tire rotation, NC Inspection
Fast, courteous - good job The counter staff was execelent and got me done and out quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service and Facility
Everyone at the Quick Lane was very friendly and answered any and all of my questions. It is the only place I take my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Almedia! We are happy to hear of your positive experience with our dealership. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Service
I took my car in for a tune up and when making the appointment, I was told that there was also a recall service they could do while the car was there. However, he neglected to tell me that the gas tank needed to be less than half full, so they were unable to do the recall job. Now I need to take the car back. It would have been nice to have it done the day I was off work and already had my car in.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Recall
Wait for the shuttle was a little long but the drivers were friendly and polite. Service was very good.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy you enjoyed working with our staff, Gayle! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
C-Max warranty repairs
car was in for warranty work. they were quick and kept me informed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Terrell was very helpful, friendly and courteous. My 2015 Ford Fusion was taken in quickly and the work done in an efficient, timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil Change
Very good. I will continue to use the services at Crossroads Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase