Reviews
Recall
Wait for the shuttle was a little long but the drivers were friendly and polite. Service was very good.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy you enjoyed working with our staff, Gayle! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
C-Max warranty repairs
car was in for warranty work. they were quick and kept me informed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Go see Richie!
I traded my 2013 focus for a 2016 fusion. I'm very happy with the deal I got and I love the fusion! I will be sending anyone who wants a ford to Richie :-)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are more than glad to be of service, Alison. We sincerely thank you for your business and hope to continue serving you for many years to come!
WONDERFUL PEOPLE BUT NO MORE BAGLES
You need to get the BAGELS back and better coffee.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Simon! We hope to see you again down the road!
Great Service
Terrell was very helpful, friendly and courteous. My 2015 Ford Fusion was taken in quickly and the work done in an efficient, timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil Change
Very good. I will continue to use the services at Crossroads Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wonderful Service
The staff was wonderful, very polite and respectful. They made my first car buying experience enjoyable and stress-free and I would most definitely recommend them to my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the amazing review, Jennifer! We hope we can continue to do business with you again in the future! Take care!
Great service
Always helpful and able to service my truck in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
April, thank you for your positive review. We're happy to have been of service to you. The staff at Crossroads Ford of Wake Forest always strives to provide personable and excellent customer service. We greatly appreciate your business and thank you again for the review!
2012 ford fusion
very satisfied with service and fast customer service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
The Service personal was well familiar with my need and took care of them. They were polite and attentive to me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eddie, thank you for being one of our valued clients and leaving us your response to the quality service you received! We always appreciate feedback from our customers, and it makes us feel good to know that our team did right by you.