Reviews
worked well
Everything was fine. Worked with us on payment to get it as close to what we wanted as possible. Acadia makes a weird hissing sound however that I noticed the day after while driving that comes and goes. Not sure why and I know it is not normal because it is very noticeable. Emailed Jonathan about it but never got a response. I really hope it is nothing major!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Christa, Please contact me should you continue to have problems.Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future! Dave Burrell, General Manager
safty recall
My vehicle was taken into the shop at the time I was given when I made the appointment. The work was completed in the time that was promised. All personnel I dealt with were professional. All service work that I have had done on our Escape has been accomplished at this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're always happy to help our customers at Crossroads Ford of Wake Forest. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!
Great service
The service was excellent. Definitely I" recommend this business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words!
Great service met my needs
Caring and no pressure salesman was very professional and helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words!
Great customer service, car service & waiting area
My service was great! I came in for a general mileage service but also was reminded that I needed brake service---and immediately. Staff were helpful and helped me work out the best option for me, so I was able to have the necessary service done to my Ford Fiesta as I waited in the same visit. At the bclose of my visit, as I left the shop, I reminded myself how glad I am to feel great about the service and the customer that I continue to receive there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words!
Nice staff.
Waiting room was large enough. Quicker shuttle service needed.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words!
Great service, everyone is always pleasant
2012 F-150 ,Service was awesome as always. Wait times are short most of the time. won't take my trucks anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!
Service
My Fusion operates perfectly because of the great care it has received from the staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!
Great experience!
Troy did a great job answering all our questions and making us comfortable with our purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are glad to be a part of your pleasurable experience, Samantha. We always want our customers to feel the way you felt when leaving our location. Drive safe, and we'll see you on the road.
Great services in a timely manner
I had exterior accessories installed on my vehicle. Service as able to do it the same day. The only complaint i have is that i had to keep calling to see if the vent guards had been ordered and to see if they were in. Its been at least a month. But it was done and that's that .
- Customer service 4.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!