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Crossroads Ford Wake Forest

(576 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed

Reviews

(576 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crossroads Ford Wake Forest from DealerRater.

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Great service, everyone is always pleasant

2012 F-150 ,Service was awesome as always. Wait times are short most of the time. won't take my trucks anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!

Service

My Fusion operates perfectly because of the great care it has received from the staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!

Great services in a timely manner

I had exterior accessories installed on my vehicle. Service as able to do it the same day. The only complaint i have is that i had to keep calling to see if the vent guards had been ordered and to see if they were in. Its been at least a month. But it was done and that's that .

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!

AC problem, oil change and tire rotation.

prompt and courteous. Problem was diagnosed quickly and correctly. The only issue was on the oil change. My tires were supposed to be rotated and I don't believe they were.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience!

Troy did a great job answering all our questions and making us comfortable with our purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are glad to be a part of your pleasurable experience, Samantha. We always want our customers to feel the way you felt when leaving our location. Drive safe, and we'll see you on the road.

Oil change and tire rotation

I dropped off my 2015 Explorer for its first oil change and tire rotation, which were free. The staff were very courteous and prompt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words!

Great

The staff was very helpful and the trucks running great the only thing was the sirus radio stoped working the second week I had the truck but other than that very pleased with the staff and the vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words!

Great service

i had the oil change in my Ford and was satisfied with the care of my car. The mechanic found a missing pin from my brake pad. Your staff was very helpful and explaining to me what it does and ordered the part. Great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

I came in without an appointment and was taken right in did the 15K service and I was back on the road about 1 hour very happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fair to good

ok. did not call me back about the part for the last seat in my hummer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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