Reviews
Service Feedback
I have been using Crossroads for numerous years and it has always been a distinct pleasure. The caliber of your personnel is exceptional, most especially in the age of not being able to find anyone. This time as always, it was great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Good work
I have been using the Ford dealership in Wake Forest since my car was purchased their work has been excellent both in the quick lane and in the main repair shop I can?t speak highly of them
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Vehicle Battery Concerns
Very professional and friendly. Tine Listened to my vehicle concerns.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Cheryl, thank you for taking the time out of your day to tell us about your experience. At Crossroads Ford of Wake Forest, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Owner
Professional and Courteous. Knowledgeable and very timely and respectful of Customer needs and time . I felt welcomed and appreciated .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Salem, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
2021 Bronco Sport
I love the Bronco. It is a great vehicle. My only complaint is the sound the brakes make when in reverse. Unfortunately, the service department cannot fix it and stated that it is normal on this type of vehicle. It sounds like a moaning cow.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Teressa, we really appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (919) 556-3191 when you have a chance. Thank you, and we look forward to hearing from you.
Excellent Service Department
Crossroads Ford Wake Forest is the best service department in the triangle. I have been getting multiple cars and trucks serviced here for years and the service has been excellent. The service manager and his team are always professional and trustworthy. I have never had an issue with maintenance or repairs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Edward, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great
Got a good deal on my old car and got the new car I wanted 10/10 chefs kiss.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Brenda, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Recall Service
Everything went well according to my service rep. He kept me informed throughout the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Keith, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
easy and fast
Had to have recall repairs done and it was quick and easy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patrick, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Escape
Great experience at Crossroads Ford in Wake Forest.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase