Skip to main content

RBM of Alpharetta

(6,439 reviews)
Sales hours:
Service hours:
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 7:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2015 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 362-6858 (888) 362-6858
Used (888) 360-9747 (888) 360-9747
Service (877) 402-4876 (877) 402-4876

Reviews

(6,439 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of RBM of Alpharetta from DealerRater.

Want to share your experience with this dealership?

Write a review

Wonderful experience purchasing our car.

John was absolutely wonderful. He stayed in touch with us and went out of his way to be available at our requests. Thank you for great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, Ljegreen We are thrilled to hear that John provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

My experience at RBM of Alpharetta was exceptional. Dan...

My experience at RBM of Alpharetta was exceptional. Dan Berry assisted from ordering my new car to keeping me informed on progress during the wait for it to be built. He made sure any changes requested were submitted prior to a cutoff date. My car arrived just as it was ordered. I appreciate Dan’s time and attention to detail. Lisa Brennan explained the additional warranty options and after signing all documents, I was sent to meet with Diane Evans who was amazing. She patiently went through the settings available and answered all questions. My experience at RBM of Alpharetta could not have been any better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you ehankins31 for the kind words about RBM of Alpharetta. We're delighted to hear that Dan took excellent care of you, and made you feel welcomed during your visit. If there is anything we can do with regards to your new car please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

Very pleasant experience! John knows the products and was...

Very pleasant experience! John knows the products and was very helpful. He stayed in touch with me through the whole process. I highly recommend him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much dmc! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that John took excellent care of you on your visit, and we congratulate you on your new car! Sincerely, RBM of Alpharetta

Dealer has more work to do than time to do it. My GLC B4...

Dealer has more work to do than time to do it. My GLC B4 check required an overnight stay ( I did have a free loaner). The work appeared to be done well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review jp. Your 100% satisfaction is our priority, and we do what we can to make the your experience the best it can be. We appreciate you taking the time to share your experience with us! Happy driving! RBM of Alpharetta

Sheaffer is great!!!

We appreciate Sheaffer so much! He was very patient with us, even with all our cancellations and rescheduling because of a hectic work schedule, he still gave us the best service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much trademarkroofing2! We are grateful for the kind words. RBM of Alpharetta is delighted to hear that Sheaffer could provide you with a professional and engaging experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Sincerely, RBM of Alpharetta

Mr Wang was great! He knew everything about vehicles and...

Mr Wang was great! He knew everything about vehicles and I appreciated his honesty and great attitude. Mr. Wang displays a Can Do attitude throughout the entire sales process and makes you feel like part of the RBM family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much isavage516! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Reza took excellent care of you during your visit, and we congratulate you on your new car! Sincerely, RBM of Alpharetta

Buying My First Mercedes Was A Dream Experience!

Working with Bill Favini of RBM of Alpharetta was a great experience. Bill is a true professional, getting back to us expediently from our first phone call of the morning and making each step throughout the day, reviewing the car, the pricing, etc., easy and very pleasurable. Everyone that we interacted with throughout the day was wonderful. We reviewed 3 other dealerships and cars throughout the day and hands down, our experience with RBM and our selection of the Mercedes we bought were A+ choices! All the ensuing follow up post purchase has been exceptional as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much pamela9399! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Bill and the rest of our team took excellent care of you on your visit, and we congratulate you on your new car! Sincerely, RBM of Alpharetta

My last service loaner experience

I am very unhappy with my last service loaner experience, I was charged huge money including their profit to replace a flat tire. So instead of paying a loaner I could have rented a car lot cheaper and service manager did not even spoke to me directly in resolving this issue.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Abhinay - It was unfortunate that the tire on your loaner car became damaged while in use. Even though it lead to purchasing a replacement, we gladly waived the labor charge out of goodwill and appreciation for your business. Thank you again for choosing RBM of Alpharetta for your service needs.

Great experience at Alpharetta RBM dealer ship. Mr Andy...

Great experience at Alpharetta RBM dealer ship. Mr Andy Sayer was great, real professional, and very knowledgeable. I do recommend RBM. Thanks Andy for a great experience .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you R_khattabi. We really appreciate the kind words and thank you for your business. We're delighted to hear that Andy could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

An awesome experience

I never stop being extremely impressed with the outfit at RBM Alpharetta. From the beautiful building and clean attractive inside, I always feel like I am special when I arrive AND when I leave (especially when driving off in a new MB). I purchased a wonderful new car and was treated like a king all the way around. From the professional young lady who greeted my at the door to my sales person Terri and the post sale team Sharon, Diane and others, it was a true pleasure to spend my time and money with my friends at RBM. I highly recommend this dealership for sales and for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No