RBM of Alpharetta

Was not happy with RBM rep. Kendall who basically wasted my time while trying to pull a wool over my eyes. I’ve stuck with Mercedes because of their service level but it seems they’re no different than Ford when trying to gouge you with bull crap. First he tells me I need to leave my car for a week without even looking at it. I’d just brought it in due to a low battery that threw everything off. Then he tells me he will wash the car as a Mercedes standard (which never happened). He comes back to tell me he spoke with the tech and they will run a FREE diagnostic. He shows me the paperwork from the diagnostic that said everything showed faulty due to previous low voltage. Now that a new battery is in, they just need to clear the faults, then he comes back to tell me that they will need to keep the vehicle because none of the faults disappeared and then comes back to say some of them cleared. What the heck? After I say no, just give me my car back I’ll take it somewhere else, he says his techs were anxious to see where the problem was. Why would it take a week for that if they were looking at it now. On top of that there’s no loaner cars so I’m supposed to w8ng it on my own while my car sits there for a week and they feed me with some outrageous price. I’m too through with Mercedes at this point and this is my third one. I’ll consider BMW or Land Rover for my next vehicle. I had more productive things to do than constantly be lied to.

Was not happy with RBM rep. Kendall who basically wasted my time while trying to pull a wool over my eyes. I’ve stuck with Mercedes because of their service level but it seems they’re no different than Ford when trying to gouge you with bull crap. First he tells me I need to leave my car for a week without even looking at it. I’d just brought it in due to a low battery that threw everything off. Then he tells me he will wash the car as a Mercedes standard (which never happened). He comes back to tell me he spoke with the tech and they will run a FREE diagnostic. He shows me the paperwork from the diagnostic that said everything showed faulty due to previous low voltage. Now that a new battery is in, they just need to clear the faults, then he comes back to tell me that they will need to keep the vehicle because none of the faults disappeared and then comes back to say some of them cleared. What the heck? After I say no, just give me my car back I’ll take it somewhere else, he says his techs were anxious to see where the problem was. Why would it take a week for that if they were looking at it now. On top of that there’s no loaner cars so I’m supposed to w8ng it on my own while my car sits there for a week and they feed me with some outrageous price. I’m too through with Mercedes at this point and this is my third one. I’ll consider BMW or Land Rover for my next vehicle. I had more productive things to do than constantly be lied to.

At RBM of Alpharetta we were warmly greeted by Terri Reese as we searched for the perfect pre-owned car. She went above and beyond to find us that car which she did and we are extremely happy with the choice she helped us make-knowing that it was an important decision. We can't say enough on how Terri kept us in the loop every step of the way and helped make the buying decision a pleasant experience. Thank you Terri :)

working with Kagan Scott proved to be the best experience we (my wife and I) ever had in any auto dealership. He is truly professional grade.

It was an absolute pleasure working with Pamala Banda!! Very knowledgable,answered any questions we had and we had quite a few. I would say Pam is a valuable employee.

I just drove home in a 2018 C300, and I am extremely pleased with the entire experience. Kyle Edson has made this purchase painless, fair negotiations and quick and no pressure sales cycle. Highly recommend Kyle and RBM of Alpharetta.

I purchased a 2015 GLK 350 with the help of Salesman Kagan Scott. I pretty much knew when I walked in what year and type car I wanted but needed help with all the details beyond that. Kagan was absolutely fantastic. His knowledge of Mercedes Benz is unbelievable and his patience with me in selecting everything was admirable. He went above and beyond the call of duty. He is definitely who I will contact when I purchase my next car.

First rate experience from start to finish. Special kudos to our sales rep, Michael Pietrzak, for extra effort & diligence to make our deal go through!

KYLE Our Sales person was one of the best i have ever worked with. He was what you would look for in a salesperson. I would trust him selling to my mother and daughter. He made the purchase Easy. No going back and forth playing games. I purchased another Mercedes three months ago from another dealership that i would give a two rating. I will come to Kyle at RBM for future purchases.

Mr. Azizi made me feel very comfortable and went above and beyond for me! Would recommend him to anyone looking to buy a car! He is GREAT!