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RBM of Alpharetta

(6,437 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 7:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2015 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 362-6858 (888) 362-6858
Used (888) 360-9747 (888) 360-9747
Service (877) 402-4876 (877) 402-4876

Reviews

(6,437 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of RBM of Alpharetta from DealerRater.

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Best car buying experience!

We have been shopping for a new car for about a year. We shopped many different brands and dealerships. One of our last stops was RBM of Alpharetta, what a friendly group of people! We had such a great experience with our salesperson Kyle Edson from RBM of Alpharetta. He was very knowledgeable and answered all our many, many questions, went out of his way to make sure we got the car we wanted and was an absolute pleasure to work with. If you want a salesperson that works to find your perfect car, Kyle Edson is your guy and you will love this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty and business! We hope Kyle Edson and the rest of our dealership can continue to delight you. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

Overall very happy

From the first time I came in to the time Pam, came over to my house to program my remote for the garage door.(two times) I was so very happy with the way I was treated. Thank you Pam!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Happy camper! We are thrilled to hear Pam provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

Pamela Banda

Pamela Banda ,was the best sales consultant I have ever had. She made our purchase as easy as can be. I would ,without a doubt ,use her again. Thank you RBM of Alpharetta,!,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Car purchase

Michael Pietrzak was our salesperson and he was phenomenal at pointing out the awesome features of each car we drove. Not only is he informative, but there was no pressure which immediately put me at ease. This was a pleasant buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you Cynthia Duprey for the wonderful review. We are pleased to hear Michael took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

Best car buying experience

This was my best car buying experience ever. Pamela was professional and knows the brand. No ridiculous games here. I highly recommend shopping here. They have raised the bar in what I expect when I shop for cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best car buying experience

This was my best car buying experience ever. Pamela was professional and knows the brand. No ridiculous games here. I highly recommend shopping here. They have raised the bar in what I expect when I shop for cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Lisa! We are thrilled to hear Pamela provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

Michael Pietrzak

Michael is a terrific at his job . From the moment I walked in, his low pressure laid back manner made me feel comfortable. He is very knowledgeable about every model Mercedes makes and takes his time to go over your needs and wants to make sure you get the right car . I was considering 3 different cars: Jaguar XJL, top of the line, loaded Escalade ESV or Mercedes S 550. I wanted a specific exterior/interior color combo and I wanted new or almost new with extremely low miles . It came down to the long term relationship with the dealership and the sales person . Michael’s follow up was informative and not pushy . He, Neil ( the sales manager ) and Tom who handles the signing and transaction made the decision easy. They are the whole package and RBM Alpharetta offers the best customer service in the business. I’m buying all my cars now through Michael Pietrzak and RBM Alpharetta. They make it easy to find the exact car you are looking for , they have the best deals with even better warranties and they keep their word. I didn’t have to write this review but my experience was so fantastic that I wanted to share it .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you Kay Oninac. We greatly appreciate the kind words and thank you for your business. We're delighted to hear Michael could provide you with a great buying experience. Your satisfaction is our priority and we do what we can to make the visit to RBM of Alpharetta the best it can be. Happy driving! Sincerely, RBM of Alpharetta

Best Experience. Shout out to Jeff and Sharon

Jeff Twiggs is the man! It was a long 8 hour day (myself being picky) trying to find the right car for me to lease and he did everything I requested and gave me great advice to help me out. We had a lot in common and I wish more sales people would be like him. Shout out to the best Jeff Twiggs from RBM Alpharetta Mercedes’s Benz. Sharon was also great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty and business! We hope Jeff Twiggs and the rest of our dealership can continue to delight you. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

Easy...EZ....They make it soooo EZ to buy a car

We love RBM Alpharetta! From David Wang our all time favorite sales Guru to Lisa B in Finance to Diane our favorite bells and whistles person! The whole experience is Ez and hassle free! Service Department Steve is a rockstar too! Wouldn’t think of going to a different dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Buckeye942. We really appreciate the kind words and thank you for your business. We're delighted to hear the whole team at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

Best experience

This was my first time buying a car in 12 years and I was nervous about the process. Needless to say Ramona was a true professional. From showing us the cars and knowing the product to finding the exact car I wanted, her professionalism and trustworthiness came through. I was pleasantly surprised by the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Mrsteph. We are delighted to hear Ramona provided you with the high quality car buying experience you deserve! Thank you for taking the time to share your visit with us. We wish you all the best! Happy driving, RBM of Alpharetta