Reviews
Write a reviewRecalled Ford Transit dealer brushed me off
I purchased a 2016 Ford Transit on Jan 2nd 2021 three weeks after that I notified sales person we had an issue I was told I can take the truck to any Ford dealer to be repaired since I am almost an hour from Mountain View Ford I chose to take it to Cleveland Ford to be diagnosed and was told I need to take it back to Chattanooga for service each time I take the truck to Chatanooga to be looked at it cost me a days work I work in Knoxville and Maryville every day I simply ask for a loaner while the truck was in the shop and was told that they would not by any means provide me with a loaner The level of service from this dealer is the worst I have ever experienced So once you drive the car off the lot your pretty much screwed don't ask them for help so you can stay working and actually pay for the dam thing I have sent two other people to this dealer in the past three cars were sold from my referrals I am sorry I did that now
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review, Tim T. We are extremely disappointed to hear you left our dealership feeling this way and we would like to try and restore your confidence back in our dealership. If you would be willing to give us another chance, we would like to try and turn your experience around. When you have a chance, please reach out to our General Manager, Brandon Mathis, at 423-763-0369 ext 1305 and we will do our best to make this better. Take care!
Buick encore 2014
I usually recommend this car dealership to my family and friends but I will never do that again the car salesman was fine the polished turd car they sold me was overpriced and I had to pay over $ 1700 in repairs so I got ripped off by a used car dealership . Buick Encore 2014 was the worst year for Buicks I caught my puke car.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Shirleys, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you, if we still can. If you would be willing to give us another chance, we would like to try and turn your experience around. When you have a chance, please reach out to us at (423) 763-0369 and we will do our best to make this better.
Buick encore 2014
I bought a Buick Encore from Mountain View it's a polished turd and it is a lemon that's cost me a lot of money it did not help to talk to the manager and the owner manager whatever he is never returned my call or text me so they don't really give a xxxx about you
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I spoke with Brandon about your circumstances Shirley. We're so sorry that your experience didn't exceed your expectations.
Helped me out alot
Got approved online came in received the vehicle it was as simple as that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Awesome dealership!
Great experience. Very satisfied with the entire from start to finish. Everyone I dealt with through the process was very helpful and did a great job helping me make the purchase. Look forward to doing future business with Mtn. View @153!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tucker, we appreciate you choosing MtnView at 153! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Great place to buy a car
Travis Gray is the person to buy a car from. He work's very hard to get you in a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad to hear that everything was completed to your satisfaction with the help of Travis, Laura! Please let us know if there is ever anything else we can assist you with. Take care!
3peat customer MtnView@153!!!
This is our 3rd vehicle from MtnView@153 and I have had the pleasure of the same great salesman each time. Jace Flatt (aka Grasshopper) will do everything he can to get you in the vehicle you want at the payment you want and I'm so glad he is my Salesman. Very funny guy that works extra hard for his customers and makes them feel more like family. I definitely recommend MtnView@153 for all your vehicle buying needs as i will in the future. Thanks again Jace for another great car buying experience ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for sharing your recent experience with us, Samantha! We work hard to provide each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Buyer
Quick and easy, great personalities, very friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ray, thank you for your kind words and this wonderful review! We hope to see you soon!
Excellent experience!!!
I have never been to a dealership that got me in and out with such quality service! They listened to my needs and treated me like family if not better! I won't recommend anyone else!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for sharing your recent service experience with us, Dianna! We hope you continue to choose MtnView at 153 as your first choice for all your vehicle needs.
Customer
great experience, everyone was very friendly, Travis helped every way he could, not pushy at all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Henry, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!